Bump version to 1.2.0
This commit is contained in:
arielit3
427
backend/app/api/v1/endpoints/tickets.py
Normal file
427
backend/app/api/v1/endpoints/tickets.py
Normal file
@@ -0,0 +1,427 @@
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"""
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Tickets endpoints - ServiceManagerWeb
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"""
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from fastapi import APIRouter, Depends, HTTPException, status, UploadFile, File
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from sqlalchemy.ext.asyncio import AsyncSession
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from sqlalchemy import select, func
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from typing import List, Optional
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from datetime import datetime
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from app.core.database import get_db
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from app.api.deps import get_current_user
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from app.models.ticket import Ticket, TicketStatus, TicketPriority
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from app.models.user import User
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from pydantic import BaseModel
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import uuid
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router = APIRouter()
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# ===================================
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# SCHEMAS
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# ===================================
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class TicketCreate(BaseModel):
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subject: str
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description: str
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category_id: Optional[str] = None
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system_id: Optional[str] = None
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priority: str = "MEDIUM"
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class TicketUpdate(BaseModel):
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subject: Optional[str] = None
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description: Optional[str] = None
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status: Optional[str] = None
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priority: Optional[str] = None
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assigned_to: Optional[str] = None
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class TicketResponse(BaseModel):
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id: str
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ticket_number: str
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subject: str
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description: str
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status: str
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priority: str
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category_id: Optional[str] = None
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system_id: Optional[str] = None
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created_by: str
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assigned_to: Optional[str] = None
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created_at: datetime
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updated_at: datetime
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class Config:
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from_attributes = True
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class TicketCloseRequest(BaseModel):
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resolution: Optional[str] = None
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# ===================================
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# TICKET ENDPOINTS
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# ===================================
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@router.post("/", response_model=TicketResponse, status_code=status.HTTP_201_CREATED)
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async def create_ticket(
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ticket: TicketCreate,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Crear un nuevo ticket
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"""
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try:
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# Generar número de ticket único
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result = await db.execute(
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select(func.count(Ticket.id)).where(Ticket.tenant_id == current_user.tenant_id)
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)
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count = result.scalar() or 0
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ticket_number = f"TK-{count + 1:06d}"
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# Convertir IDs de string a UUID si son proporcionados
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category_uuid = uuid.UUID(ticket.category_id) if ticket.category_id else None
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system_uuid = uuid.UUID(ticket.system_id) if ticket.system_id else None
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db_ticket = Ticket(
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id=uuid.uuid4(),
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tenant_id=current_user.tenant_id,
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ticket_number=ticket_number,
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subject=ticket.subject,
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description=ticket.description,
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category_id=category_uuid,
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system_id=system_uuid,
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priority=TicketPriority[ticket.priority.upper()],
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created_by=current_user.id,
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status=TicketStatus.NEW,
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created_at=datetime.utcnow(),
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updated_at=datetime.utcnow()
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)
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db.add(db_ticket)
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await db.commit()
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await db.refresh(db_ticket)
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# Convertir a respuesta
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return {
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"id": str(db_ticket.id),
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"ticket_number": db_ticket.ticket_number,
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"subject": db_ticket.subject,
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"description": db_ticket.description,
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"status": db_ticket.status.value,
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"priority": db_ticket.priority.value,
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"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
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"system_id": str(db_ticket.system_id) if db_ticket.system_id else None,
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"created_by": str(db_ticket.created_by),
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"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
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"created_at": db_ticket.created_at,
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"updated_at": db_ticket.updated_at
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}
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except ValueError as e:
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await db.rollback()
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Invalid UUID format: {str(e)}"
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)
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except Exception as e:
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await db.rollback()
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Error creating ticket: {str(e)}"
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)
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@router.get("/", response_model=List[TicketResponse])
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async def get_tickets(
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skip: int = 0,
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limit: int = 100,
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status_filter: Optional[str] = None,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Obtener tickets del usuario actual
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"""
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query = select(Ticket).where(
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Ticket.tenant_id == current_user.tenant_id,
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Ticket.created_by == current_user.id
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)
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if status_filter:
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try:
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status_enum = TicketStatus[status_filter.upper()]
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query = query.where(Ticket.status == status_enum)
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except KeyError:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Invalid status: {status_filter}"
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)
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query = query.order_by(Ticket.created_at.desc()).offset(skip).limit(limit)
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result = await db.execute(query)
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tickets = result.scalars().all()
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return [
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{
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"id": str(t.id),
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"ticket_number": t.ticket_number,
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"subject": t.subject,
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"description": t.description,
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"status": t.status.value,
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"priority": t.priority.value,
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"category_id": str(t.category_id) if t.category_id else None,
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"system_id": str(t.system_id) if t.system_id else None,
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"created_by": str(t.created_by),
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"assigned_to": str(t.assigned_to) if t.assigned_to else None,
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"created_at": t.created_at,
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"updated_at": t.updated_at
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}
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for t in tickets
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]
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@router.get("/{ticket_id}", response_model=TicketResponse)
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async def get_ticket(
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ticket_id: str,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Obtener un ticket específico
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"""
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try:
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ticket_uuid = uuid.UUID(ticket_id)
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except ValueError:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail="Invalid ticket ID format"
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)
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query = select(Ticket).where(
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Ticket.id == ticket_uuid,
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Ticket.tenant_id == current_user.tenant_id,
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Ticket.created_by == current_user.id
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)
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result = await db.execute(query)
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ticket = result.scalars().first()
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if not ticket:
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raise HTTPException(
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status_code=status.HTTP_404_NOT_FOUND,
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detail=f"Ticket {ticket_id} not found"
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)
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return {
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"id": str(ticket.id),
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"ticket_number": ticket.ticket_number,
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"subject": ticket.subject,
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"description": ticket.description,
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"status": ticket.status.value,
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"priority": ticket.priority.value,
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"category_id": str(ticket.category_id) if ticket.category_id else None,
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"system_id": str(ticket.system_id) if ticket.system_id else None,
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"created_by": str(ticket.created_by),
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"assigned_to": str(ticket.assigned_to) if ticket.assigned_to else None,
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"created_at": ticket.created_at,
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"updated_at": ticket.updated_at
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}
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@router.patch("/{ticket_id}", response_model=TicketResponse)
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async def update_ticket(
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ticket_id: str,
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ticket_update: TicketUpdate,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Actualizar un ticket
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"""
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try:
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ticket_uuid = uuid.UUID(ticket_id)
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except ValueError:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail="Invalid ticket ID format"
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)
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query = select(Ticket).where(
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Ticket.id == ticket_uuid,
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Ticket.tenant_id == current_user.tenant_id,
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Ticket.created_by == current_user.id
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)
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result = await db.execute(query)
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db_ticket = result.scalars().first()
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if not db_ticket:
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raise HTTPException(
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status_code=status.HTTP_404_NOT_FOUND,
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detail=f"Ticket {ticket_id} not found"
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)
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try:
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update_data = ticket_update.dict(exclude_unset=True)
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for field, value in update_data.items():
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if field == "status" and value:
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setattr(db_ticket, field, TicketStatus[value.upper()])
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elif field == "priority" and value:
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setattr(db_ticket, field, TicketPriority[value.upper()])
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elif field == "assigned_to" and value:
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setattr(db_ticket, field, uuid.UUID(value))
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else:
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setattr(db_ticket, field, value)
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db_ticket.updated_at = datetime.utcnow()
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await db.commit()
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await db.refresh(db_ticket)
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return {
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"id": str(db_ticket.id),
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"ticket_number": db_ticket.ticket_number,
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"subject": db_ticket.subject,
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"description": db_ticket.description,
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"status": db_ticket.status.value,
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"priority": db_ticket.priority.value,
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"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
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"system_id": str(db_ticket.system_id) if db_ticket.system_id else None,
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"created_by": str(db_ticket.created_by),
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"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
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"created_at": db_ticket.created_at,
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"updated_at": db_ticket.updated_at
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}
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except Exception as e:
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await db.rollback()
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Error updating ticket: {str(e)}"
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)
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@router.patch("/{ticket_id}/close", response_model=TicketResponse)
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async def close_ticket(
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ticket_id: str,
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close_request: TicketCloseRequest,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Cerrar un ticket
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"""
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try:
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ticket_uuid = uuid.UUID(ticket_id)
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except ValueError:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail="Invalid ticket ID format"
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)
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query = select(Ticket).where(
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Ticket.id == ticket_uuid,
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Ticket.tenant_id == current_user.tenant_id,
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Ticket.created_by == current_user.id
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)
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result = await db.execute(query)
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db_ticket = result.scalars().first()
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if not db_ticket:
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raise HTTPException(
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status_code=status.HTTP_404_NOT_FOUND,
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detail=f"Ticket {ticket_id} not found"
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)
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try:
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db_ticket.status = TicketStatus.CLOSED
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db_ticket.updated_at = datetime.utcnow()
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await db.commit()
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await db.refresh(db_ticket)
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return {
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"id": str(db_ticket.id),
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"ticket_number": db_ticket.ticket_number,
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"subject": db_ticket.subject,
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"description": db_ticket.description,
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"status": db_ticket.status.value,
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"priority": db_ticket.priority.value,
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"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
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"system_id": str(db_ticket.system_id) if db_ticket.system_id else None,
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"created_by": str(db_ticket.created_by),
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"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
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"created_at": db_ticket.created_at,
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"updated_at": db_ticket.updated_at
|
||||
}
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||||
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||||
except Exception as e:
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||||
await db.rollback()
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||||
raise HTTPException(
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||||
status_code=status.HTTP_400_BAD_REQUEST,
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||||
detail=f"Error closing ticket: {str(e)}"
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||||
)
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||||
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||||
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||||
# ===================================
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||||
# COMMENT ENDPOINTS (placeholder)
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||||
# ===================================
|
||||
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||||
@router.get("/{ticket_id}/comments")
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||||
async def get_ticket_comments(
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||||
ticket_id: str,
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||||
db: AsyncSession = Depends(get_db),
|
||||
current_user: User = Depends(get_current_user)
|
||||
):
|
||||
"""
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||||
Obtener comentarios de un ticket
|
||||
"""
|
||||
return []
|
||||
|
||||
|
||||
@router.post("/{ticket_id}/comments", status_code=status.HTTP_201_CREATED)
|
||||
async def create_comment(
|
||||
ticket_id: str,
|
||||
db: AsyncSession = Depends(get_db),
|
||||
current_user: User = Depends(get_current_user)
|
||||
):
|
||||
"""
|
||||
Agregar un comentario a un ticket
|
||||
"""
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_501_NOT_IMPLEMENTED,
|
||||
detail="Comments not yet implemented"
|
||||
)
|
||||
|
||||
|
||||
# ===================================
|
||||
# ATTACHMENT ENDPOINTS (placeholder)
|
||||
# ===================================
|
||||
|
||||
@router.get("/{ticket_id}/attachments")
|
||||
async def get_ticket_attachments(
|
||||
ticket_id: str,
|
||||
db: AsyncSession = Depends(get_db),
|
||||
current_user: User = Depends(get_current_user)
|
||||
):
|
||||
"""
|
||||
Obtener adjuntos de un ticket
|
||||
"""
|
||||
return []
|
||||
|
||||
|
||||
@router.post("/{ticket_id}/attachments", status_code=status.HTTP_201_CREATED)
|
||||
async def upload_attachment(
|
||||
ticket_id: str,
|
||||
file: UploadFile = File(...),
|
||||
db: AsyncSession = Depends(get_db),
|
||||
current_user: User = Depends(get_current_user)
|
||||
):
|
||||
"""
|
||||
Subir un archivo adjunto a un ticket
|
||||
"""
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_501_NOT_IMPLEMENTED,
|
||||
detail="File uploads not yet implemented"
|
||||
)
|
||||
@@ -5,7 +5,7 @@ Router principal para la API v1
|
||||
"""
|
||||
|
||||
from fastapi import APIRouter
|
||||
from app.api.v1.endpoints import auth, health, tenants, users, systems, categories
|
||||
from app.api.v1.endpoints import auth, health, tenants, users, systems, categories, tickets
|
||||
|
||||
api_router = APIRouter()
|
||||
|
||||
@@ -45,3 +45,10 @@ api_router.include_router(
|
||||
prefix="/categories",
|
||||
tags=["categories"]
|
||||
)
|
||||
|
||||
# Tickets routes
|
||||
api_router.include_router(
|
||||
tickets.router,
|
||||
prefix="/tickets",
|
||||
tags=["tickets"]
|
||||
)
|
||||
@@ -84,8 +84,29 @@ async function apiCall(endpoint: string, options: RequestInit = {}) {
|
||||
});
|
||||
|
||||
if (!response.ok) {
|
||||
let errorMessage = 'Request failed';
|
||||
try {
|
||||
const error = await response.json();
|
||||
throw new Error(error.detail || 'Request failed');
|
||||
console.error('❌ API Error Response:', error);
|
||||
|
||||
// Manejar diferentes formatos de error de FastAPI
|
||||
if (error.detail) {
|
||||
if (Array.isArray(error.detail)) {
|
||||
// Errores de validación de FastAPI
|
||||
errorMessage = error.detail.map(e => `${e.loc.join('.')}: ${e.msg}`).join(', ');
|
||||
} else if (typeof error.detail === 'string') {
|
||||
errorMessage = error.detail;
|
||||
} else {
|
||||
errorMessage = JSON.stringify(error.detail);
|
||||
}
|
||||
} else {
|
||||
errorMessage = JSON.stringify(error);
|
||||
}
|
||||
} catch (e) {
|
||||
errorMessage = `HTTP ${response.status}: ${response.statusText}`;
|
||||
}
|
||||
|
||||
throw new Error(errorMessage);
|
||||
}
|
||||
|
||||
return response.json();
|
||||
@@ -146,9 +167,21 @@ function createTicketsStore() {
|
||||
update(state => ({ ...state, isLoading: true, error: null }));
|
||||
|
||||
try {
|
||||
// Mapear campos del frontend al formato del backend
|
||||
const ticketData = {
|
||||
subject: ticket.title, // ← Backend espera "subject" no "title"
|
||||
description: ticket.description,
|
||||
category_id: ticket.category_id,
|
||||
priority: ticket.priority,
|
||||
system_id: null // ← Opcional
|
||||
};
|
||||
|
||||
|
||||
console.log('Sending ticket data:', ticketData);
|
||||
|
||||
const newTicket = await apiCall('/tickets/', {
|
||||
method: 'POST',
|
||||
body: JSON.stringify(ticket)
|
||||
body: JSON.stringify(ticketData)
|
||||
});
|
||||
|
||||
update(state => ({
|
||||
@@ -159,6 +192,7 @@ function createTicketsStore() {
|
||||
|
||||
return newTicket;
|
||||
} catch (error) {
|
||||
console.error('Create ticket error:', error);
|
||||
update(state => ({
|
||||
...state,
|
||||
isLoading: false,
|
||||
|
||||
Reference in New Issue
Block a user