427 lines
13 KiB
Python
427 lines
13 KiB
Python
"""
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Tickets endpoints - ServiceManagerWeb
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"""
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from fastapi import APIRouter, Depends, HTTPException, status, UploadFile, File
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from sqlalchemy.ext.asyncio import AsyncSession
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from sqlalchemy import select, func
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from typing import List, Optional
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from datetime import datetime
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from app.core.database import get_db
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from app.api.deps import get_current_user
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from app.models.ticket import Ticket, TicketStatus, TicketPriority
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from app.models.user import User
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from pydantic import BaseModel
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import uuid
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router = APIRouter()
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# ===================================
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# SCHEMAS
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# ===================================
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class TicketCreate(BaseModel):
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subject: str
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description: str
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category_id: Optional[str] = None
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system_id: Optional[str] = None
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priority: str = "MEDIUM"
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class TicketUpdate(BaseModel):
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subject: Optional[str] = None
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description: Optional[str] = None
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status: Optional[str] = None
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priority: Optional[str] = None
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assigned_to: Optional[str] = None
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class TicketResponse(BaseModel):
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id: str
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ticket_number: str
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subject: str
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description: str
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status: str
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priority: str
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category_id: Optional[str] = None
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system_id: Optional[str] = None
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created_by: str
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assigned_to: Optional[str] = None
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created_at: datetime
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updated_at: datetime
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class Config:
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from_attributes = True
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class TicketCloseRequest(BaseModel):
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resolution: Optional[str] = None
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# ===================================
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# TICKET ENDPOINTS
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# ===================================
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@router.post("/", response_model=TicketResponse, status_code=status.HTTP_201_CREATED)
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async def create_ticket(
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ticket: TicketCreate,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Crear un nuevo ticket
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"""
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try:
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# Generar número de ticket único
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result = await db.execute(
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select(func.count(Ticket.id)).where(Ticket.tenant_id == current_user.tenant_id)
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)
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count = result.scalar() or 0
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ticket_number = f"TK-{count + 1:06d}"
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# Convertir IDs de string a UUID si son proporcionados
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category_uuid = uuid.UUID(ticket.category_id) if ticket.category_id else None
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system_uuid = uuid.UUID(ticket.system_id) if ticket.system_id else None
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db_ticket = Ticket(
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id=uuid.uuid4(),
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tenant_id=current_user.tenant_id,
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ticket_number=ticket_number,
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subject=ticket.subject,
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description=ticket.description,
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category_id=category_uuid,
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system_id=system_uuid,
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priority=TicketPriority[ticket.priority.upper()],
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created_by=current_user.id,
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status=TicketStatus.NEW,
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created_at=datetime.utcnow(),
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updated_at=datetime.utcnow()
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)
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db.add(db_ticket)
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await db.commit()
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await db.refresh(db_ticket)
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# Convertir a respuesta
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return {
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"id": str(db_ticket.id),
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"ticket_number": db_ticket.ticket_number,
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"subject": db_ticket.subject,
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"description": db_ticket.description,
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"status": db_ticket.status.value,
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"priority": db_ticket.priority.value,
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"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
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"system_id": str(db_ticket.system_id) if db_ticket.system_id else None,
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"created_by": str(db_ticket.created_by),
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"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
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"created_at": db_ticket.created_at,
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"updated_at": db_ticket.updated_at
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}
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except ValueError as e:
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await db.rollback()
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Invalid UUID format: {str(e)}"
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)
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except Exception as e:
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await db.rollback()
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Error creating ticket: {str(e)}"
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)
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@router.get("/", response_model=List[TicketResponse])
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async def get_tickets(
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skip: int = 0,
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limit: int = 100,
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status_filter: Optional[str] = None,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Obtener tickets del usuario actual
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"""
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query = select(Ticket).where(
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Ticket.tenant_id == current_user.tenant_id,
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Ticket.created_by == current_user.id
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)
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if status_filter:
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try:
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status_enum = TicketStatus[status_filter.upper()]
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query = query.where(Ticket.status == status_enum)
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except KeyError:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Invalid status: {status_filter}"
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)
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query = query.order_by(Ticket.created_at.desc()).offset(skip).limit(limit)
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result = await db.execute(query)
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tickets = result.scalars().all()
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return [
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{
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"id": str(t.id),
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"ticket_number": t.ticket_number,
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"subject": t.subject,
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"description": t.description,
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"status": t.status.value,
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"priority": t.priority.value,
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"category_id": str(t.category_id) if t.category_id else None,
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"system_id": str(t.system_id) if t.system_id else None,
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"created_by": str(t.created_by),
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"assigned_to": str(t.assigned_to) if t.assigned_to else None,
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"created_at": t.created_at,
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"updated_at": t.updated_at
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}
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for t in tickets
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]
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@router.get("/{ticket_id}", response_model=TicketResponse)
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async def get_ticket(
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ticket_id: str,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Obtener un ticket específico
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"""
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try:
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ticket_uuid = uuid.UUID(ticket_id)
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except ValueError:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail="Invalid ticket ID format"
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)
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query = select(Ticket).where(
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Ticket.id == ticket_uuid,
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Ticket.tenant_id == current_user.tenant_id,
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Ticket.created_by == current_user.id
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)
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result = await db.execute(query)
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ticket = result.scalars().first()
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if not ticket:
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raise HTTPException(
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status_code=status.HTTP_404_NOT_FOUND,
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detail=f"Ticket {ticket_id} not found"
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)
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return {
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"id": str(ticket.id),
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"ticket_number": ticket.ticket_number,
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"subject": ticket.subject,
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"description": ticket.description,
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"status": ticket.status.value,
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"priority": ticket.priority.value,
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"category_id": str(ticket.category_id) if ticket.category_id else None,
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"system_id": str(ticket.system_id) if ticket.system_id else None,
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"created_by": str(ticket.created_by),
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"assigned_to": str(ticket.assigned_to) if ticket.assigned_to else None,
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"created_at": ticket.created_at,
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"updated_at": ticket.updated_at
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}
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@router.patch("/{ticket_id}", response_model=TicketResponse)
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async def update_ticket(
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ticket_id: str,
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ticket_update: TicketUpdate,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Actualizar un ticket
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"""
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try:
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ticket_uuid = uuid.UUID(ticket_id)
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except ValueError:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail="Invalid ticket ID format"
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)
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query = select(Ticket).where(
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Ticket.id == ticket_uuid,
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Ticket.tenant_id == current_user.tenant_id,
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Ticket.created_by == current_user.id
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)
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result = await db.execute(query)
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db_ticket = result.scalars().first()
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if not db_ticket:
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raise HTTPException(
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status_code=status.HTTP_404_NOT_FOUND,
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detail=f"Ticket {ticket_id} not found"
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)
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try:
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update_data = ticket_update.dict(exclude_unset=True)
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for field, value in update_data.items():
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if field == "status" and value:
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setattr(db_ticket, field, TicketStatus[value.upper()])
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elif field == "priority" and value:
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setattr(db_ticket, field, TicketPriority[value.upper()])
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elif field == "assigned_to" and value:
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setattr(db_ticket, field, uuid.UUID(value))
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else:
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setattr(db_ticket, field, value)
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db_ticket.updated_at = datetime.utcnow()
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await db.commit()
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await db.refresh(db_ticket)
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return {
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"id": str(db_ticket.id),
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"ticket_number": db_ticket.ticket_number,
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"subject": db_ticket.subject,
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"description": db_ticket.description,
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"status": db_ticket.status.value,
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"priority": db_ticket.priority.value,
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"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
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"system_id": str(db_ticket.system_id) if db_ticket.system_id else None,
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"created_by": str(db_ticket.created_by),
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"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
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"created_at": db_ticket.created_at,
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"updated_at": db_ticket.updated_at
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}
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except Exception as e:
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await db.rollback()
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Error updating ticket: {str(e)}"
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)
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@router.patch("/{ticket_id}/close", response_model=TicketResponse)
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async def close_ticket(
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ticket_id: str,
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close_request: TicketCloseRequest,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Cerrar un ticket
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"""
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try:
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ticket_uuid = uuid.UUID(ticket_id)
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except ValueError:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail="Invalid ticket ID format"
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)
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query = select(Ticket).where(
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Ticket.id == ticket_uuid,
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Ticket.tenant_id == current_user.tenant_id,
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Ticket.created_by == current_user.id
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)
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result = await db.execute(query)
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db_ticket = result.scalars().first()
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if not db_ticket:
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raise HTTPException(
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status_code=status.HTTP_404_NOT_FOUND,
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detail=f"Ticket {ticket_id} not found"
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)
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try:
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db_ticket.status = TicketStatus.CLOSED
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db_ticket.updated_at = datetime.utcnow()
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await db.commit()
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await db.refresh(db_ticket)
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return {
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"id": str(db_ticket.id),
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"ticket_number": db_ticket.ticket_number,
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"subject": db_ticket.subject,
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"description": db_ticket.description,
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"status": db_ticket.status.value,
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"priority": db_ticket.priority.value,
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"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
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"system_id": str(db_ticket.system_id) if db_ticket.system_id else None,
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"created_by": str(db_ticket.created_by),
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"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
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"created_at": db_ticket.created_at,
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"updated_at": db_ticket.updated_at
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}
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except Exception as e:
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await db.rollback()
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Error closing ticket: {str(e)}"
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)
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# ===================================
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# COMMENT ENDPOINTS (placeholder)
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# ===================================
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@router.get("/{ticket_id}/comments")
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async def get_ticket_comments(
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ticket_id: str,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Obtener comentarios de un ticket
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"""
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return []
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@router.post("/{ticket_id}/comments", status_code=status.HTTP_201_CREATED)
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async def create_comment(
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ticket_id: str,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Agregar un comentario a un ticket
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"""
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raise HTTPException(
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status_code=status.HTTP_501_NOT_IMPLEMENTED,
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detail="Comments not yet implemented"
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)
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# ===================================
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# ATTACHMENT ENDPOINTS (placeholder)
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# ===================================
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@router.get("/{ticket_id}/attachments")
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async def get_ticket_attachments(
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ticket_id: str,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Obtener adjuntos de un ticket
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"""
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return []
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@router.post("/{ticket_id}/attachments", status_code=status.HTTP_201_CREATED)
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async def upload_attachment(
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ticket_id: str,
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file: UploadFile = File(...),
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Subir un archivo adjunto a un ticket
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"""
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raise HTTPException(
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status_code=status.HTTP_501_NOT_IMPLEMENTED,
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detail="File uploads not yet implemented"
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) |