Asunto en internos funcionando

backend/app/api/schemas/issue.py

@@ -35,12 +35,25 @@ class IssueCreate(BaseModel):
         return v.strip()
 
 
+class IssueStatusUpdate(BaseModel):
+    status: str
+
+    @field_validator("status")
+    @classmethod
+    def validate_status(cls, v: str) -> str:
+        valid = {"OPEN", "IN_PROGRESS", "RESOLVED", "CLOSED"}
+        if v.upper() not in valid:
+            raise ValueError(f"status debe ser uno de: {valid}")
+        return v.upper()
+
+
 class IssueResponse(BaseModel):
     id: uuid.UUID
     ticket_id: uuid.UUID
     tenant_id: uuid.UUID
     content: str
     priority: str
+    status: str
     created_by: uuid.UUID
     created_by_name: str
     tagged_users: List[TaggedUserBasic] = []

backend/app/api/v1/endpoints/tickets.py

@@ -7,8 +7,8 @@ from sqlalchemy.orm import selectinload
 from typing import List, Optional
 from datetime import datetime, timedelta
 import uuid
-from app.models.issue import TicketIssue, ticket_issue_tagged_users
+from app.models.issue import TicketIssue, ticket_issue_tagged_users, IssueStatus
-from app.api.schemas.issue import IssueCreate, IssueResponse
+from app.api.schemas.issue import IssueCreate, IssueResponse, IssueStatusUpdate
 
 from app.core.database import get_db
 from app.api.deps import get_current_user, get_current_tenant
@@ -571,6 +571,7 @@ async def get_ticket_issues(
         IssueResponse(
             id=issue.id, ticket_id=issue.ticket_id, tenant_id=issue.tenant_id,
             content=issue.content, priority=issue.priority.value,
+            status=issue.status.value,
             created_by=issue.created_by,
             created_by_name=f"{issue.created_by_user.first_name} {issue.created_by_user.last_name}",
             tagged_users=[
@@ -657,6 +658,7 @@ async def create_ticket_issue(
     return IssueResponse(
         id=new_issue.id, ticket_id=new_issue.ticket_id, tenant_id=new_issue.tenant_id,
         content=new_issue.content, priority=new_issue.priority.value,
+        status=new_issue.status.value,
         created_by=new_issue.created_by,
         created_by_name=f"{new_issue.created_by_user.first_name} {new_issue.created_by_user.last_name}",
         tagged_users=[
@@ -710,3 +712,141 @@ async def upload_issue_attachment(
         "attachment_filename": db_issue.attachment_filename,
         "attachment_mime_type": db_issue.attachment_mime_type,
     }
+
+
+@router.get("/{ticket_id}/issues/{issue_id}", response_model=IssueResponse)
+async def get_issue_detail(
+    ticket_id: str,
+    issue_id: str,
+    db: AsyncSession = Depends(get_db),
+    current_user: User = Depends(get_current_user),
+):
+    """Obtener detalle de un asunto. Accesible para todos los roles."""
+    ticket_uuid = validate_uuid_param(ticket_id, "ticket ID")
+    issue_uuid = validate_uuid_param(issue_id, "issue ID")
+
+    query = select(Ticket).where(Ticket.id == ticket_uuid)
+    if current_user.role != UserRole.ADMIN:
+        query = query.where(Ticket.tenant_id == current_user.tenant_id)
+    result = await db.execute(query)
+    if not result.scalars().first():
+        raise HTTPException(status_code=404, detail="Ticket no encontrado")
+
+    result = await db.execute(
+        select(TicketIssue)
+        .where(TicketIssue.id == issue_uuid, TicketIssue.ticket_id == ticket_uuid)
+        .options(
+            selectinload(TicketIssue.created_by_user),
+            selectinload(TicketIssue.tagged_users),
+        )
+    )
+    issue = result.scalars().first()
+    if not issue:
+        raise HTTPException(status_code=404, detail="Asunto no encontrado")
+
+    return IssueResponse(
+        id=issue.id, ticket_id=issue.ticket_id, tenant_id=issue.tenant_id,
+        content=issue.content, priority=issue.priority.value,
+        status=issue.status.value,
+        created_by=issue.created_by,
+        created_by_name=f"{issue.created_by_user.first_name} {issue.created_by_user.last_name}",
+        tagged_users=[
+            {"id": u.id, "full_name": f"{u.first_name} {u.last_name}", "email": u.email}
+            for u in issue.tagged_users
+        ],
+        attachment_filename=issue.attachment_filename,
+        attachment_mime_type=issue.attachment_mime_type,
+        created_at=issue.created_at, updated_at=issue.updated_at,
+    )
+
+
+@router.patch("/{ticket_id}/issues/{issue_id}/status", response_model=IssueResponse)
+async def update_issue_status(
+    ticket_id: str,
+    issue_id: str,
+    data: IssueStatusUpdate,
+    db: AsyncSession = Depends(get_db),
+    current_user: User = Depends(get_current_user),
+):
+    """Actualizar status de un asunto."""
+    ticket_uuid = validate_uuid_param(ticket_id, "ticket ID")
+    issue_uuid = validate_uuid_param(issue_id, "issue ID")
+
+    if current_user.role != UserRole.ADMIN and current_user.role != UserRole.CLIENT_ADMIN:
+        raise HTTPException(status_code=403, detail="Solo administradores pueden cambiar el status")
+
+    result = await db.execute(
+        select(TicketIssue)
+        .where(TicketIssue.id == issue_uuid, TicketIssue.ticket_id == ticket_uuid)
+        .options(
+            selectinload(TicketIssue.created_by_user),
+            selectinload(TicketIssue.tagged_users),
+        )
+    )
+    issue = result.scalars().first()
+    if not issue:
+        raise HTTPException(status_code=404, detail="Asunto no encontrado")
+
+    issue.status = IssueStatus[data.status]
+    issue.updated_at = datetime.utcnow()
+    await db.commit()
+
+    await safe_audit_log(
+        db=db, tenant_id=current_user.tenant_id, user_id=current_user.id,
+        action="ticket.issue.status_update", resource_type="ticket_issue",
+        resource_id=issue.id,
+        new_values={"status": data.status},
+    )
+
+    return IssueResponse(
+        id=issue.id, ticket_id=issue.ticket_id, tenant_id=issue.tenant_id,
+        content=issue.content, priority=issue.priority.value,
+        status=issue.status.value,
+        created_by=issue.created_by,
+        created_by_name=f"{issue.created_by_user.first_name} {issue.created_by_user.last_name}",
+        tagged_users=[
+            {"id": u.id, "full_name": f"{u.first_name} {u.last_name}", "email": u.email}
+            for u in issue.tagged_users
+        ],
+        attachment_filename=issue.attachment_filename,
+        attachment_mime_type=issue.attachment_mime_type,
+        created_at=issue.created_at, updated_at=issue.updated_at,
+    )
+
+
+@router.delete("/{ticket_id}/issues/{issue_id}", status_code=status.HTTP_204_NO_CONTENT)
+async def delete_issue(
+    ticket_id: str,
+    issue_id: str,
+    db: AsyncSession = Depends(get_db),
+    current_user: User = Depends(get_current_user),
+):
+    """Eliminar un asunto. Solo ADMIN global o CLIENT_ADMIN."""
+    ticket_uuid = validate_uuid_param(ticket_id, "ticket ID")
+    issue_uuid = validate_uuid_param(issue_id, "issue ID")
+
+    if current_user.role != UserRole.ADMIN and current_user.role != UserRole.CLIENT_ADMIN:
+        raise HTTPException(status_code=403, detail="Solo administradores pueden eliminar asuntos")
+
+    result = await db.execute(
+        select(TicketIssue).where(
+            TicketIssue.id == issue_uuid,
+            TicketIssue.ticket_id == ticket_uuid,
+        )
+    )
+    issue = result.scalars().first()
+    if not issue:
+        raise HTTPException(status_code=404, detail="Asunto no encontrado")
+
+    old_content = issue.content
+    old_status = issue.status.value
+
+    await db.delete(issue)
+    await db.commit()
+
+    await safe_audit_log(
+        db=db, tenant_id=current_user.tenant_id, user_id=current_user.id,
+        action="ticket.issue.delete", resource_type="ticket_issue",
+        resource_id=issue_uuid,
+        old_values={"content": old_content, "status": old_status},
+    )

backend/app/api/v1/endpoints/users.py

@@ -63,6 +63,29 @@ async def read_users(
     result = await db.execute(query)
     return result.scalars().all()
 
+@router.get("/taggable", response_model=List[UserResponse])
+async def get_taggable_users(
+    db: AsyncSession = Depends(get_db),
+    current_user: User = Depends(deps.get_current_user)
+):
+    """
+    Obtener usuarios que se pueden etiquetar en asuntos.
+    - Staff interno + CLIENT_ADMIN → todos los usuarios activos
+    - CLIENT_USER → solo CLIENT_ADMIN de su tenant
+    """
+    if current_user.role.is_global or current_user.role == UserRole.CLIENT_ADMIN:
+        query = select(User).where(User.is_active == True)
+    else:
+        query = select(User).where(
+            User.tenant_id == current_user.tenant_id,
+            User.role == UserRole.CLIENT_ADMIN,
+            User.is_active == True
+        )
+
+    query = query.order_by(User.first_name)
+    result = await db.execute(query)
+    return result.scalars().all()
+
 
 @router.post("/", response_model=UserResponse, status_code=status.HTTP_201_CREATED)
 async def create_user(
@@ -402,3 +425,4 @@ async def activate_user(
     await db.commit()
     await db.refresh(db_user)
     return db_user
+

backend/app/models/issue.py

@@ -8,6 +8,7 @@ from sqlalchemy import String, ForeignKey, Text, Table, Column
 from sqlalchemy.orm import Mapped, mapped_column, relationship
 from typing import Optional, List
 from datetime import datetime
+import enum
 import uuid
 
 from app.core.database import Base, GUID
@@ -16,6 +17,13 @@ from sqlalchemy import Enum as SAEnum
 from sqlalchemy.dialects.postgresql import ENUM as PG_ENUM
 
 
+class IssueStatus(str, enum.Enum):
+    OPEN = "OPEN"
+    IN_PROGRESS = "IN_PROGRESS"
+    RESOLVED = "RESOLVED"
+    CLOSED = "CLOSED"
+
+
 # Tabla de relación N:M entre TicketIssue y User (usuarios etiquetados)
 ticket_issue_tagged_users = Table(
     "ticket_issue_tagged_users",
@@ -38,37 +46,23 @@ ticket_issue_tagged_users = Table(
 
 
 class TicketIssue(Base):
-    """
-    Asunto de escalación de un ticket.
-
-    Solo puede crearlo:
-      - El usuario que creó el ticket (created_by del Ticket)
-      - El CLIENT_ADMIN del mismo tenant
-    """
     __tablename__ = "ticket_issues"
 
-    # Multi-tenancy — siempre filtrar por esto
     tenant_id: Mapped[uuid.UUID] = mapped_column(
         GUID(),
         ForeignKey("tenants.id", ondelete="CASCADE"),
         nullable=False,
     )
-
-    # Relación con el ticket padre
     ticket_id: Mapped[uuid.UUID] = mapped_column(
         GUID(),
         ForeignKey("tickets.id", ondelete="CASCADE"),
         nullable=False,
     )
-
-    # Quién lo creó
     created_by: Mapped[uuid.UUID] = mapped_column(
         GUID(),
         ForeignKey("users.id"),
         nullable=False,
     )
-
-    # Contenido
     content: Mapped[str] = mapped_column(Text, nullable=False)
 
     priority: Mapped[TicketPriority] = mapped_column(
@@ -80,23 +74,24 @@ class TicketIssue(Base):
         nullable=False,
     )
 
-    # Adjunto opcional (reutiliza file_handler igual que TicketAttachment)
+    status: Mapped[IssueStatus] = mapped_column(
+        SAEnum(IssueStatus, name="issue_status_enum", native_enum=False).with_variant(
+            PG_ENUM(IssueStatus, name="issue_status_enum", create_type=True),
+            "postgresql",
+        ),
+        default=IssueStatus.OPEN,
+        nullable=False,
+    )
+
     attachment_path: Mapped[Optional[str]] = mapped_column(String(500), nullable=True)
     attachment_filename: Mapped[Optional[str]] = mapped_column(String(255), nullable=True)
     attachment_mime_type: Mapped[Optional[str]] = mapped_column(String(100), nullable=True)
 
-    # Relationships
     ticket: Mapped["Ticket"] = relationship("Ticket", back_populates="issues")
-
+    created_by_user: Mapped["User"] = relationship("User", foreign_keys=[created_by])
-    created_by_user: Mapped["User"] = relationship(
-        "User",
-        foreign_keys=[created_by],
-    )
-
     tagged_users: Mapped[List["User"]] = relationship(
-        "User",
+        "User", secondary=ticket_issue_tagged_users,
-        secondary=ticket_issue_tagged_users,
     )
 
     def __repr__(self) -> str:
-        return f"<TicketIssue(id={self.id}, ticket={self.ticket_id}, priority={self.priority})>"
+        return f"<TicketIssue(id={self.id}, ticket={self.ticket_id}, status={self.status})>"

backend/migrations/versions/9158111a7e00_add_issue_status.py

@@ -0,0 +1,41 @@
+"""add_issue_status
+
+Revision ID: 9158111a7e00
+Revises: 0aec0a6e294a
+Create Date: 2026-03-19 19:00:25.334583
+
+"""
+from alembic import op
+import sqlalchemy as sa
+from sqlalchemy.dialects import postgresql
+
+revision = '9158111a7e00'
+down_revision = '0aec0a6e294a'
+branch_labels = None
+depends_on = None
+
+
+def upgrade() -> None:
+    # Verificar si el tipo ya existe antes de crearlo
+    op.execute("""
+        DO $$ BEGIN
+            CREATE TYPE issue_status_enum AS ENUM ('OPEN', 'IN_PROGRESS', 'RESOLVED', 'CLOSED');
+        EXCEPTION
+            WHEN duplicate_object THEN null;
+        END $$;
+    """)
+
+    op.add_column('ticket_issues', sa.Column(
+        'status',
+        postgresql.ENUM('OPEN', 'IN_PROGRESS', 'RESOLVED', 'CLOSED',
+                        name='issue_status_enum', create_type=False),
+        nullable=True
+    ))
+
+    op.execute("UPDATE ticket_issues SET status = 'OPEN' WHERE status IS NULL")
+
+    op.alter_column('ticket_issues', 'status', nullable=False)
+
+def downgrade() -> None:
+    op.drop_column('ticket_issues', 'status')
+    op.execute("DROP TYPE IF EXISTS issue_status_enum")

frontend-internal/src/lib/components/IssueDetailModal.svelte

@@ -0,0 +1,227 @@
+<script lang="ts">
+  import { auth } from '$lib/stores/auth';
+  import { toast } from '$lib/stores/toast';
+  import { api } from '$lib/utils/api';
+  import { createEventDispatcher } from 'svelte';
+
+  export let issue: any;
+  export let ticketId: string;
+
+  const dispatch = createEventDispatcher();
+
+  const STATUSES = [
+    { value: 'OPEN', label: 'Abierto', color: 'blue' },
+    { value: 'IN_PROGRESS', label: 'En Progreso', color: 'indigo' },
+    { value: 'RESOLVED', label: 'Resuelto', color: 'green' },
+    { value: 'CLOSED', label: 'Cerrado', color: 'gray' }
+  ];
+
+  const PRIORITIES = [
+    { value: 'LOW', label: 'Baja', color: 'gray' },
+    { value: 'MEDIUM', label: 'Media', color: 'blue' },
+    { value: 'HIGH', label: 'Alta', color: 'orange' },
+    { value: 'URGENT', label: 'Urgente', color: 'red' }
+  ];
+
+  let isUpdatingStatus = false;
+  let isDeleting = false;
+
+  $: canManage = $auth.user?.role === 'ADMIN' || $auth.user?.role === 'CLIENT_ADMIN';
+  $: statusObj = STATUSES.find(s => s.value === issue.status) || STATUSES[0];
+  $: priorityObj = PRIORITIES.find(p => p.value === issue.priority) || PRIORITIES[1];
+
+  function formatDate(dateString: string) {
+    return new Date(dateString).toLocaleString('es-ES', {
+      day: '2-digit',
+      month: '2-digit',
+      year: 'numeric',
+      hour: '2-digit',
+      minute: '2-digit'
+    });
+  }
+
+  async function handleStatusChange(e: Event) {
+    const newStatus = (e.target as HTMLSelectElement).value;
+    isUpdatingStatus = true;
+    try {
+      const updated = await api.patch(`/tickets/${ticketId}/issues/${issue.id}/status`, {
+        status: newStatus
+      });
+      issue = updated;
+      toast.success('Estado actualizado');
+      dispatch('updated', updated);
+    } catch (err: any) {
+      toast.error(err.message || 'Error al actualizar estado');
+    } finally {
+      isUpdatingStatus = false;
+    }
+  }
+
+  async function handleDelete() {
+    if (!confirm('¿Eliminar este asunto? Esta acción no se puede deshacer.')) return;
+    isDeleting = true;
+    try {
+      await api.delete(`/tickets/${ticketId}/issues/${issue.id}`);
+      toast.success('Asunto eliminado');
+      dispatch('deleted', issue.id);
+      dispatch('close');
+    } catch (err: any) {
+      toast.error(err.message || 'Error al eliminar');
+    } finally {
+      isDeleting = false;
+    }
+  }
+
+  function handleClose() {
+    dispatch('close');
+  }
+</script>
+
+<div class="fixed inset-0 z-50 overflow-y-auto">
+  <div class="flex min-h-full items-center justify-center p-4">
+    <div
+      class="fixed inset-0 bg-gray-500 bg-opacity-75"
+      on:click={handleClose}
+      role="button"
+      tabindex="-1"
+      on:keydown={e => e.key === 'Escape' && handleClose()}
+    />
+
+    <div class="relative bg-white rounded-lg shadow-xl w-full max-w-lg z-10">
+      <!-- Header -->
+      <div class="flex items-center justify-between px-6 py-4 border-b border-gray-200">
+        <h3 class="text-lg font-semibold text-gray-900">Detalle del Asunto</h3>
+        <button type="button" on:click={handleClose} class="text-gray-400 hover:text-gray-500">
+          <svg class="h-5 w-5" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+            <path
+              stroke-linecap="round"
+              stroke-linejoin="round"
+              stroke-width="2"
+              d="M6 18L18 6M6 6l12 12"
+            />
+          </svg>
+        </button>
+      </div>
+
+      <!-- Body -->
+      <div class="px-6 py-5 space-y-4">
+        <!-- Status + Priority -->
+        <div class="flex items-center gap-3">
+          <span
+            class="inline-flex items-center px-2.5 py-0.5 rounded-full text-xs font-medium
+            bg-{priorityObj.color}-100 text-{priorityObj.color}-800"
+          >
+            {priorityObj.label}
+          </span>
+          <span
+            class="inline-flex items-center px-2.5 py-0.5 rounded-full text-xs font-medium
+            bg-{statusObj.color}-100 text-{statusObj.color}-800"
+          >
+            {statusObj.label}
+          </span>
+        </div>
+
+        <!-- Contenido -->
+        <div>
+          <p class="text-sm font-medium text-gray-500 mb-1">Descripción</p>
+          <p class="text-sm text-gray-900 whitespace-pre-wrap bg-gray-50 rounded-md p-3">
+            {issue.content}
+          </p>
+        </div>
+
+        <!-- Creado por / cuando -->
+        <div class="flex justify-between text-sm text-gray-500">
+          <span
+            >Creado por <span class="font-medium text-gray-700">{issue.created_by_name}</span></span
+          >
+          <span>{formatDate(issue.created_at)}</span>
+        </div>
+
+        <!-- Usuarios etiquetados -->
+        {#if issue.tagged_users?.length > 0}
+          <div>
+            <p class="text-sm font-medium text-gray-500 mb-2">Usuarios etiquetados</p>
+            <div class="flex flex-wrap gap-2">
+              {#each issue.tagged_users as user}
+                <div
+                  class="flex items-center gap-1.5 bg-blue-50 text-blue-700 px-2.5 py-1 rounded-full text-xs"
+                >
+                  <span class="font-medium">{user.full_name}</span>
+                  <span class="text-blue-400">·</span>
+                  <span>{user.email}</span>
+                </div>
+              {/each}
+            </div>
+          </div>
+        {/if}
+
+        <!-- Adjunto -->
+        {#if issue.attachment_filename}
+          <div>
+            <p class="text-sm font-medium text-gray-500 mb-1">Adjunto</p>
+            <div class="flex items-center gap-2 bg-gray-50 rounded-md p-2">
+              <svg
+                class="h-4 w-4 text-gray-400"
+                fill="none"
+                viewBox="0 0 24 24"
+                stroke="currentColor"
+              >
+                <path
+                  stroke-linecap="round"
+                  stroke-linejoin="round"
+                  stroke-width="2"
+                  d="M15.172 7l-6.586 6.586a2 2 0 102.828 2.828l6.414-6.586a4 4 0 00-5.656-5.656l-6.415 6.585a6 6 0 108.486 8.486L20.5 13"
+                />
+              </svg>
+              <span class="text-sm text-gray-700">{issue.attachment_filename}</span>
+            </div>
+          </div>
+        {/if}
+
+        <!-- Cambiar status (solo admins) -->
+        {#if canManage}
+          <div>
+            <label class="block text-sm font-medium text-gray-500 mb-1">Cambiar estado</label>
+            <select
+              value={issue.status}
+              on:change={handleStatusChange}
+              disabled={isUpdatingStatus}
+              class="block w-full rounded-md border border-gray-300 shadow-sm
+                     focus:border-blue-500 focus:ring-blue-500 sm:text-sm p-2
+                     disabled:opacity-50"
+            >
+              {#each STATUSES as s}
+                <option value={s.value}>{s.label}</option>
+              {/each}
+            </select>
+          </div>
+        {/if}
+      </div>
+
+      <!-- Footer -->
+      <div class="flex justify-between px-6 py-4 border-t border-gray-200">
+        {#if canManage}
+          <button
+            type="button"
+            on:click={handleDelete}
+            disabled={isDeleting}
+            class="px-4 py-2 text-sm font-medium text-red-700 bg-red-50 border
+                   border-red-200 rounded-md hover:bg-red-100 disabled:opacity-50"
+          >
+            {isDeleting ? 'Eliminando...' : 'Eliminar asunto'}
+          </button>
+        {:else}
+          <div />
+        {/if}
+        <button
+          type="button"
+          on:click={handleClose}
+          class="px-4 py-2 text-sm font-medium text-gray-700 bg-white border
+                 border-gray-300 rounded-md shadow-sm hover:bg-gray-50"
+        >
+          Cerrar
+        </button>
+      </div>
+    </div>
+  </div>
+</div>

frontend-internal/src/routes/tickets/[id]/+page.svelte

@@ -1,6 +1,7 @@
 <script lang="ts">
   import { goto } from '$app/navigation';
   import { page } from '$app/stores';
+  import IssueDetailModal from '$lib/components/IssueDetailModal.svelte';
   import IssueModal from '$lib/components/IssueModal.svelte';
   import ParticipantsModal from '$lib/components/ParticipantsModal.svelte';
   import { toast } from '$lib/stores/toast';
@@ -9,6 +10,7 @@
 
   let showParticipants = false;
   let showIssueModal = false;
+  let selectedIssue = null;
   let issues = [];
   let ticketId: string;
   let ticket = null;
@@ -41,7 +43,6 @@
       const commentsData = await api.get(`/tickets/${ticketId}/comments`);
       comments = commentsData;
     } catch (e) {
-      // No mostrar error en polling silencioso
       console.error('Error recargando comentarios:', e);
     }
   }
@@ -53,7 +54,7 @@
         api.get(`/tickets/${ticketId}`),
         api.get(`/tickets/${ticketId}/comments`),
         api.get(`/tickets/${ticketId}/attachments`),
-      api.get('/users/'),
+        api.get('/users/taggable'),
         api.get(`/tickets/${ticketId}/issues`)
       ]);
       ticket = ticketData;
@@ -66,18 +67,15 @@
     } finally {
       isLoading = false;
     }
-}
+  }
 
   async function handleAddComment() {
     if (!newComment.trim()) return;
-
     isSubmittingComment = true;
     try {
-      const comment = await api.post(`/tickets/${ticketId}/issues`, {
+      const comment = await api.post(`/tickets/${ticketId}/comments`, {
-              content: content.trim(),
+        content: newComment.trim(),
-              priority,
+        is_internal: false
-              tagged_user_ids: taggedUserIds
-
       });
       comments = [...comments, comment];
       newComment = '';
@@ -125,7 +123,6 @@
       );
       toast.success('Descarga iniciada');
     } catch (error) {
-      console.error('Download error:', error);
       toast.error('Error al descargar el archivo');
     }
   }
@@ -134,17 +131,12 @@
     ticketId = $page.params.id;
     if (ticketId) {
       loadData();
-      // Polling cada 3 segundos
       pollingInterval = setInterval(() => {
         loadComments();
       }, 3000);
     }
-
-    // Cleanup cuando se desmonte el componente
     return () => {
-      if (pollingInterval) {
+      if (pollingInterval) clearInterval(pollingInterval);
-        clearInterval(pollingInterval);
-      }
     };
   });
 </script>
@@ -194,7 +186,6 @@
                   </span>
                 </div>
               </div>
-
               <button
                 on:click={() => goto('/tickets')}
                 class="inline-flex items-center px-3 py-2 border border-gray-300 shadow-sm text-sm font-medium rounded-md text-gray-700 bg-white hover:bg-gray-50"
@@ -203,13 +194,8 @@
               </button>
             </div>
           </div>
-
           <div class="px-6 py-5">
-            <div class="prose max-w-none">
+            <p class="whitespace-pre-wrap text-gray-700">{ticket.description}</p>
-              <p class="whitespace-pre-wrap text-gray-700">
-                {ticket.description}
-              </p>
-            </div>
           </div>
         </div>
 
@@ -221,8 +207,7 @@
                 Archivos Adjuntos ({attachments.length})
               </h3>
             </div>
-            <div class="px-6 py-5">
+            <div class="px-6 py-5 space-y-2">
-              <div class="space-y-2">
               {#each attachments as attachment}
                 <div
                   class="flex items-center justify-between p-3 bg-gray-50 rounded-lg hover:bg-gray-100 transition-colors"
@@ -239,19 +224,13 @@
                       </p>
                       <p class="text-xs text-gray-500">
                         {Math.round(attachment.size_bytes / 1024)} KB
-                          {#if attachment.uploaded_by_name}
+                        {#if attachment.uploaded_by_name}• Subido por {attachment.uploaded_by_name}{/if}
-                            • Subido por {attachment.uploaded_by_name}
-                          {/if}
-                          {#if attachment.uploaded_at}
-                            • {formatDate(attachment.uploaded_at)}
-                          {/if}
                       </p>
                     </div>
                   </div>
                   <button
                     on:click={() => handleDownloadAttachment(attachment)}
-                      class="inline-flex items-center px-2 py-2 text-sm font-medium text-blue-700 hover:bg-blue-50 rounded-md transition-colors"
+                    class="inline-flex items-center px-2 py-2 text-sm font-medium text-blue-700 hover:bg-blue-50 rounded-md"
-                      title="Descargar {attachment.original_filename}"
                   >
                     Descargar
                   </button>
@@ -259,7 +238,6 @@
               {/each}
             </div>
           </div>
-          </div>
         {/if}
 
         <!-- Comments Section -->
@@ -269,9 +247,7 @@
           </div>
           <div class="px-6 py-5">
             {#if comments.length === 0}
-              <p class="text-gray-500 text-center py-4">
+              <p class="text-gray-500 text-center py-4">No hay comentarios aún.</p>
-                No hay comentarios aún. ¡Sé el primero en comentar!
-              </p>
             {:else}
               <div class="space-y-4">
                 {#each comments as comment}
@@ -281,39 +257,31 @@
                     >
                       <span class="text-blue-700 text-xs font-medium">
                         {comment.author_name
-                          ? comment.author_name
+                          ?.split(' ')
-                              .split(' ')
                           .map(n => n[0])
-                              .join('')
+                          .join('') ?? 'U'}
-                          : 'U'}
                       </span>
                     </div>
                     <div class="flex-1 min-w-0">
                       <div class="flex items-center space-x-2 mb-1">
-                        <span class="text-sm font-medium text-gray-900">
+                        <span class="text-sm font-medium text-gray-900"
-                          {comment.author_name || 'Usuario Desconocido'}
+                          >{comment.author_name || 'Desconocido'}</span
-                        </span>
+                        >
-                        <span class="text-xs text-gray-500">
+                        <span class="text-xs text-gray-500">{formatDate(comment.created_at)}</span>
-                          {formatDate(comment.created_at)}
-                        </span>
                         {#if comment.is_internal}
                           <span
                             class="bg-gray-50 text-red-700 text-xs px-2 py-0.5 rounded border border-red-200"
+                            >Interno</span
                           >
-                            Interno
-                          </span>
                         {/if}
                       </div>
-                      <p class="text-gray-700 whitespace-pre-wrap">
+                      <p class="text-gray-700 whitespace-pre-wrap">{comment.content}</p>
-                        {comment.content}
-                      </p>
                     </div>
                   </div>
                 {/each}
               </div>
             {/if}
 
-            <!-- Add Comment Form -->
             <div class="mt-6 pt-6 border-t border-gray-200">
               <form on:submit|preventDefault={handleAddComment} class="space-y-4">
                 <textarea
@@ -323,11 +291,10 @@
                   bind:value={newComment}
                   disabled={isSubmittingComment}
                 />
-
                 <div class="flex justify-end">
                   <button
                     type="submit"
-                    class="inline-flex items-center px-4 py-2 border border-transparent text-sm font-medium rounded-md shadow-sm text-white bg-blue-700 hover:bg-blue-800 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-blue-500 disabled:opacity-50"
+                    class="inline-flex items-center px-4 py-2 border border-transparent text-sm font-medium rounded-md shadow-sm text-white bg-blue-700 hover:bg-blue-800 disabled:opacity-50"
                     disabled={isSubmittingComment || !newComment.trim()}
                   >
                     {#if isSubmittingComment}
@@ -362,30 +329,28 @@
                 #{ticket.ticket_number || ticket.id.substring(0, 8)}
               </dd>
             </div>
-
             <div>
               <dt class="text-sm font-medium text-gray-500">Creado por</dt>
               <dd class="text-sm text-gray-900">{getUserName(ticket.created_by)}</dd>
             </div>
-
             {#if ticket.assigned_to}
               <div>
                 <dt class="text-sm font-medium text-gray-500">Asignado a</dt>
                 <dd class="text-sm text-gray-900">{getUserName(ticket.assigned_to)}</dd>
               </div>
             {/if}
-
             <div>
               <dt class="text-sm font-medium text-gray-500">Creado</dt>
               <dd class="text-sm text-gray-900">{formatDate(ticket.created_at)}</dd>
             </div>
-
             <div>
               <dt class="text-sm font-medium text-gray-500">Última actualización</dt>
               <dd class="text-sm text-gray-900">{formatDate(ticket.updated_at)}</dd>
             </div>
+          </div>
+        </div>
 
-            <!-- Participantes -->
+        <!-- Asuntos -->
         <div class="bg-white shadow rounded-lg">
           <div class="px-6 py-5 border-b border-gray-200 flex justify-between items-center">
             <h3 class="text-lg font-semibold text-gray-900">
@@ -398,15 +363,19 @@
               on:click={() => (showIssueModal = true)}
               class="text-sm text-blue-600 hover:text-blue-700 font-medium"
             >
-                  Crear asunto
+               Crear Asunto
             </button>
           </div>
           {#if issues.length > 0}
             <div class="divide-y divide-gray-100">
               {#each issues as issue}
-                    <div class="px-6 py-4">
+                <button
+                  type="button"
+                  on:click={() => (selectedIssue = issue)}
+                  class="w-full text-left px-6 py-4 hover:bg-gray-50 transition-colors"
+                >
                   <div class="flex items-start justify-between gap-2">
-                        <p class="text-sm text-gray-700 flex-1">{issue.content}</p>
+                    <p class="text-sm text-gray-700 flex-1 line-clamp-2">{issue.content}</p>
                     <span
                       class="text-xs font-medium px-2 py-0.5 rounded-full bg-gray-100 text-gray-600 shrink-0"
                     >
@@ -414,16 +383,16 @@
                     </span>
                   </div>
                   {#if issue.tagged_users?.length > 0}
-                        <div class="mt-2 flex flex-wrap gap-1">
+                    <div class="mt-1 flex flex-wrap gap-1">
                       {#each issue.tagged_users as u}
-                            <span class="text-xs bg-blue-50 text-blue-700 px-2 py-0.5 rounded-full">
+                        <span class="text-xs bg-blue-50 text-blue-700 px-2 py-0.5 rounded-full"
-                              {u.full_name}
+                          >{u.full_name}</span
-                            </span>
+                        >
                       {/each}
                     </div>
                   {/if}
                   <p class="text-xs text-gray-400 mt-1">{issue.created_by_name}</p>
-                    </div>
+                </button>
               {/each}
             </div>
           {:else}
@@ -433,39 +402,35 @@
 
         <!-- SLA Information -->
         {#if ticket.sla_response_due || ticket.sla_resolution_due}
-              <div class="pt-4 border-t border-gray-200">
+          <div class="bg-white shadow rounded-lg">
-                <h4 class="text-sm font-semibold text-gray-900 mb-3">
+            <div class="px-6 py-5 border-b border-gray-200">
-                  SLA (Acuerdos de Nivel de Servicio)
+              <h3 class="text-sm font-semibold text-gray-900">SLA</h3>
-                </h4>
+            </div>
-
+            <div class="px-6 py-5 space-y-3">
               {#if ticket.sla_response_due}
-                  <div class="mb-3">
+                <div>
                   <dt class="text-xs font-medium text-gray-500">Tiempo de Respuesta</dt>
                   <dd class="text-sm text-gray-900 mt-1">
                     {formatDate(ticket.sla_response_due)}
                     {#if new Date(ticket.sla_response_due) < new Date() && !ticket.sla_response_met}
                       <span
                         class="ml-2 inline-flex items-center px-2 py-0.5 rounded text-xs font-medium bg-gray-50 text-red-700 border border-red-200"
+                        >Vencido</span
                       >
-                          Vencido
-                        </span>
                     {:else if ticket.sla_response_met}
                       <span
                         class="ml-2 inline-flex items-center px-2 py-0.5 rounded text-xs font-medium bg-gray-50 text-green-700 border border-green-200"
+                        >Cumplido</span
                       >
-                          Cumplido
-                        </span>
                     {:else}
                       <span
                         class="ml-2 inline-flex items-center px-2 py-0.5 rounded text-xs font-medium bg-gray-50 text-blue-700 border border-blue-200"
+                        >En plazo</span
                       >
-                          En plazo
-                        </span>
                     {/if}
                   </dd>
                 </div>
               {/if}
-
               {#if ticket.sla_resolution_due}
                 <div>
                   <dt class="text-xs font-medium text-gray-500">Tiempo de Resolución</dt>
@@ -474,32 +439,30 @@
                     {#if new Date(ticket.sla_resolution_due) < new Date() && !ticket.sla_resolution_met}
                       <span
                         class="ml-2 inline-flex items-center px-2 py-0.5 rounded text-xs font-medium bg-gray-50 text-red-700 border border-red-200"
+                        >Vencido</span
                       >
-                          Vencido
-                        </span>
                     {:else if ticket.sla_resolution_met}
                       <span
                         class="ml-2 inline-flex items-center px-2 py-0.5 rounded text-xs font-medium bg-gray-50 text-green-700 border border-green-200"
+                        >Cumplido</span
                       >
-                          Cumplido
-                        </span>
                     {:else}
                       <span
                         class="ml-2 inline-flex items-center px-2 py-0.5 rounded text-xs font-medium bg-gray-50 text-blue-700 border border-blue-200"
+                        >En plazo</span
                       >
-                          En plazo
-                        </span>
                     {/if}
                   </dd>
                 </div>
               {/if}
             </div>
+          </div>
         {/if}
       </div>
     </div>
-      </div>
-    </div>
   {/if}
+
+  <!-- Modals -->
   {#if showParticipants && ticket}
     <ParticipantsModal
       ticketId={ticket.id}
@@ -507,6 +470,7 @@
       on:close={() => (showParticipants = false)}
     />
   {/if}
+
   {#if showIssueModal && ticket}
     <IssueModal
       ticketId={ticket.id}
@@ -518,4 +482,20 @@
       }}
     />
   {/if}
+
+  {#if selectedIssue && ticket}
+    <IssueDetailModal
+      issue={selectedIssue}
+      ticketId={ticket.id}
+      on:close={() => (selectedIssue = null)}
+      on:updated={e => {
+        issues = issues.map(i => (i.id === e.detail.id ? e.detail : i));
+        selectedIssue = e.detail;
+      }}
+      on:deleted={e => {
+        issues = issues.filter(i => i.id !== e.detail);
+        selectedIssue = null;
+      }}
+    />
+  {/if}
 </div>