icamarillo
91ff49cdec
- Enhanced ticket and comment models with proper relationships - Updated client_profile model for better data handling - Improved auth endpoint with better error handling - Updated main app configuration and imports - Added new dependencies to requirements.txt - Enhanced tickets endpoint with attachment support
142 lines
4.7 KiB
Python
142 lines
4.7 KiB
Python
"""
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Ticket Model - ServiceManagerWeb
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Tickets de soporte - Core del negocio
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"""
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from sqlalchemy import String, ForeignKey, Text, Integer, CheckConstraint, UniqueConstraint
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from sqlalchemy.orm import Mapped, mapped_column, relationship
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from sqlalchemy.dialects.postgresql import UUID, ENUM
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from typing import Optional
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from datetime import datetime
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import enum
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import uuid
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from app.core.database import Base
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class TicketStatus(str, enum.Enum):
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"""Estados posibles de un ticket"""
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NEW = "NEW"
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TRIAGE = "TRIAGE"
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IN_PROGRESS = "IN_PROGRESS"
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WAITING_CUSTOMER = "WAITING_CUSTOMER" # ✅ CORREGIDO: nombre según schema.sql
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RESOLVED = "RESOLVED"
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CLOSED = "CLOSED"
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REOPENED = "REOPENED"
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class TicketPriority(str, enum.Enum):
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"""Prioridades posibles de un ticket"""
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LOW = "LOW"
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MEDIUM = "MEDIUM"
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HIGH = "HIGH"
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URGENT = "URGENT"
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class Ticket(Base):
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"""Modelo de tickets de soporte"""
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__tablename__ = "tickets"
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# Multi-tenancy
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tenant_id: Mapped[uuid.UUID] = mapped_column(
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UUID(as_uuid=True),
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ForeignKey("tenants.id", ondelete="CASCADE"),
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nullable=False
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)
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# Campos básicos
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ticket_number: Mapped[str] = mapped_column(String(20), nullable=False)
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subject: Mapped[str] = mapped_column(String(255), nullable=False)
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description: Mapped[str] = mapped_column(Text, nullable=False)
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# Estado y Prioridad
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status: Mapped[TicketStatus] = mapped_column(
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ENUM(TicketStatus, name="ticket_status_enum", create_type=False),
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default=TicketStatus.NEW,
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nullable=False
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)
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priority: Mapped[TicketPriority] = mapped_column(
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ENUM(TicketPriority, name="ticket_priority_enum", create_type=False),
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default=TicketPriority.MEDIUM,
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nullable=False
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)
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# ✅ CORREGIDO: Foreign Keys apuntan a tablas correctas
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created_by: Mapped[uuid.UUID] = mapped_column(
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UUID(as_uuid=True),
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ForeignKey("users.id"),
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nullable=False
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)
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assigned_to: Mapped[Optional[uuid.UUID]] = mapped_column(
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UUID(as_uuid=True),
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ForeignKey("users.id"),
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nullable=True
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)
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# ✅ CORREGIDO: Renombrado de system_id a affected_system_id
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affected_system_id: Mapped[Optional[uuid.UUID]] = mapped_column(
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UUID(as_uuid=True),
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ForeignKey("affected_systems.id"), # ✅ Tabla correcta
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nullable=True
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)
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# ✅ CORREGIDO: Foreign key a tabla correcta
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category_id: Mapped[Optional[uuid.UUID]] = mapped_column(
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UUID(as_uuid=True),
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ForeignKey("ticket_categories.id"), # ✅ Tabla correcta
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nullable=True
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)
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# ✅ AÑADIDOS: Campos de SLA según schema.sql
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sla_response_due: Mapped[Optional[datetime]] = mapped_column(nullable=True)
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sla_resolution_due: Mapped[Optional[datetime]] = mapped_column(nullable=True)
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first_response_at: Mapped[Optional[datetime]] = mapped_column(nullable=True)
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resolved_at: Mapped[Optional[datetime]] = mapped_column(nullable=True)
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# ✅ AÑADIDOS: Campos de CSAT (Customer Satisfaction) según schema.sql
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rating: Mapped[Optional[int]] = mapped_column(Integer, nullable=True)
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rating_comment: Mapped[Optional[str]] = mapped_column(Text, nullable=True)
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rated_at: Mapped[Optional[datetime]] = mapped_column(nullable=True)
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# Relationships
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tenant: Mapped["Tenant"] = relationship("Tenant", back_populates="tickets")
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# ✅ ACTUALIZADO: Nombre de relación y optional
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affected_system: Mapped[Optional["System"]] = relationship(
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"System",
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back_populates="tickets"
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)
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category: Mapped[Optional["Category"]] = relationship(
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"Category",
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back_populates="tickets"
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)
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created_by_user: Mapped["User"] = relationship(
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"User",
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foreign_keys=[created_by],
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back_populates="created_tickets"
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)
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assigned_to_user: Mapped[Optional["User"]] = relationship(
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"User",
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foreign_keys=[assigned_to],
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back_populates="assigned_tickets"
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)
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comments: Mapped[list["TicketComment"]] = relationship(
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"TicketComment",
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back_populates="ticket",
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cascade="all, delete-orphan"
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)
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attachments: Mapped[list["TicketAttachment"]] = relationship(
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"TicketAttachment",
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back_populates="ticket",
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cascade="all, delete-orphan"
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)
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# ✅ AÑADIDOS: Constraints según schema.sql
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__table_args__ = (
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UniqueConstraint('tenant_id', 'ticket_number', name='uq_tickets_tenant_number'),
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CheckConstraint('rating >= 1 AND rating <= 5', name='check_rating_range'),
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)
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def __repr__(self) -> str:
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return f"<Ticket(id={self.id}, number='{self.ticket_number}', status={self.status})>" |