service_manager/frontend-client/src/lib/stores/tickets.ts

import type { Writable } from 'svelte/store';
import { get, writable } from 'svelte/store';
import { auth } from './auth';

// Types
interface FastAPIValidationError {
  loc: (string | number)[];
  msg: string;
  type: string;
}

export interface Ticket {
  id: string;
  title: string;
  description: string;
  status: 'NEW' | 'IN_PROGRESS' | 'WAITING_FOR_CLIENT' | 'RESOLVED' | 'CLOSED' | 'REOPENED';
  priority: 'LOW' | 'MEDIUM' | 'HIGH' | 'URGENT';
  category_id: string;
  category_name?: string;
  client_id: string;
  assigned_to_id: string | null;
  assigned_to_name?: string;
  created_at: string;
  updated_at: string;
  due_date: string | null;
  resolution: string | null;
}

export interface TicketComment {
  id: string;
  ticket_id: string;
  author_id: string;
  author_name: string;
  author_role: string;
  content: string;
  is_internal: boolean;
  created_at: string;
  updated_at: string;
}

export interface TicketAttachment {
  id: string;
  ticket_id: string;
  filename: string;
  original_filename: string;
  mime_type: string;
  size_bytes: number;
  uploaded_by_id: string;
  uploaded_by_name: string;
  uploaded_at: string;
}

export interface CreateTicketRequest {
  title: string;
  description: string;
  category_id: string;
  priority: 'LOW' | 'MEDIUM' | 'HIGH' | 'URGENT';
}

export interface TicketsState {
  tickets: Ticket[];
  currentTicket: Ticket | null;
  comments: TicketComment[];
  attachments: TicketAttachment[];
  isLoading: boolean;
  error: string | null;
}

// Initial state
const initialState: TicketsState = {
  tickets: [],
  currentTicket: null,
  comments: [],
  attachments: [],
  isLoading: false,
  error: null
};

// API helper function
async function apiCall(endpoint: string, options: RequestInit = {}) {
  const authState = get(auth);

  if (!authState.token || !authState.user) {
    throw new Error('Not authenticated');
  }

  const response = await fetch(`/api/v1${endpoint}`, {
    ...options,
    headers: {
      'Content-Type': 'application/json',
      'Authorization': `Bearer ${authState.token}`,
      'X-Tenant-ID': authState.user.tenant_id,
      ...options.headers
    }
  });

  if (!response.ok) {
    let errorMessage = 'Request failed';
    try {
      const error = await response.json();
      console.error('❌ API Error Response:', error);

      // Manejar diferentes formatos de error de FastAPI
      if (error.detail) {
        if (Array.isArray(error.detail)) {
          // Errores de validación de FastAPI
          errorMessage = error.detail.map((e: FastAPIValidationError) => `${e.loc.join('.')}: ${e.msg}`).join(', ');
        } else if (typeof error.detail === 'string') {
          errorMessage = error.detail;
        } else {
          errorMessage = JSON.stringify(error.detail);
        }
      } else {
        errorMessage = JSON.stringify(error);
      }
    } catch (e) {
      errorMessage = `HTTP ${response.status}: ${response.statusText}`;
    }

    throw new Error(errorMessage);
  }

  return response.json();
}

// Create tickets store
function createTicketsStore() {
  const { subscribe, set, update }: Writable<TicketsState> = writable(initialState);

  return {
    subscribe,

    // Load user's tickets
    loadTickets: async () => {
      update((state: TicketsState) => ({ ...state, isLoading: true, error: null }));

      try {
        const tickets = await apiCall('/tickets/');
        update((state: TicketsState) => ({ ...state, tickets, isLoading: false }));
      } catch (error) {
        update((state: TicketsState) => ({
          ...state,
          isLoading: false,
          error: error instanceof Error ? error.message : 'Failed to load tickets'
        }));
      }
    },

    // Load specific ticket with details
    loadTicket: async (ticketId: string) => {
      update((state: TicketsState) => ({ ...state, isLoading: true, error: null }));

      try {
        const [ticket, comments, attachments] = await Promise.all([
          apiCall(`/tickets/${ticketId}`),
          apiCall(`/tickets/${ticketId}/comments`),
          apiCall(`/tickets/${ticketId}/attachments`)
        ]);

        update((state: TicketsState) => ({
          ...state,
          currentTicket: ticket,
          comments,
          attachments,
          isLoading: false
        }));
      } catch (error) {
        update((state: TicketsState) => ({
          ...state,
          isLoading: false,
          error: error instanceof Error ? error.message : 'Failed to load ticket'
        }));
      }
    },
    // Reload only comments silently (for polling)
    reloadComments: async (ticketId: string) => {
      try {
        const comments = await apiCall(`/tickets/${ticketId}/comments`);
        update((state: TicketsState) => ({ ...state, comments }));
      } catch (error) {
        // Silent fail - no mostrar error en polling
        console.error('Error reloading comments:', error);
      }
    },


    // Create new ticket
    createTicket: async (ticket: CreateTicketRequest) => {
      update((state: TicketsState) => ({ ...state, isLoading: true, error: null }));

      try {
        // Mapear campos del frontend al formato del backend
        const ticketData = {
          subject: ticket.title,           // ← Backend espera "subject" no "title"
          description: ticket.description,
          category_id: ticket.category_id,
          priority: ticket.priority,
          system_id: null                  // ← Opcional
        };


        console.log('Sending ticket data:', ticketData);

        const newTicket = await apiCall('/tickets/', {
          method: 'POST',
          body: JSON.stringify(ticketData)
        });

        update((state: TicketsState) => ({
          ...state,
          tickets: [newTicket, ...state.tickets],
          isLoading: false
        }));

        return newTicket;
      } catch (error) {
        console.error('Create ticket error:', error);
        update((state: TicketsState) => ({
          ...state,
          isLoading: false,
          error: error instanceof Error ? error.message : 'Failed to create ticket'
        }));
        throw error;
      }
    },

    // Add comment to ticket
    addComment: async (ticketId: string, content: string) => {
      try {
        const comment = await apiCall(`/tickets/${ticketId}/comments`, {
          method: 'POST',
          body: JSON.stringify({ content })
        });

        update((state: TicketsState) => ({
          ...state,
          comments: [...state.comments, comment]
        }));

        return comment;
      } catch (error) {
        update((state: TicketsState) => ({
          ...state,
          error: error instanceof Error ? error.message : 'Failed to add comment'
        }));
        throw error;
      }
    },

    // Upload attachment
    uploadAttachment: async (ticketId: string, file: File) => {
      try {
        const formData = new FormData();
        formData.append('file', file);

        const authState = get(auth);

        if (!authState.token || !authState.user) {
          throw new Error('Not authenticated');
        }

        const response = await fetch(`/api/v1/tickets/${ticketId}/attachments`, {
          method: 'POST',
          headers: {
            'Authorization': `Bearer ${authState.token}`,
            'X-Tenant-ID': authState.user.tenant_id
          },
          body: formData
        });

        if (!response.ok) {
          const error = await response.json();
          throw new Error(error.detail || 'Upload failed');
        }

        const result = await response.json();
        const attachment = result.data || result;

        update((state: TicketsState) => ({
          ...state,
          attachments: [...state.attachments, attachment]
        }));

        return attachment;
      } catch (error) {
        update((state: TicketsState) => ({
          ...state,
          error: error instanceof Error ? error.message : 'Failed to upload attachment'
        }));
        throw error;
      }
    },

    // Close ticket (client can close their own tickets)
    closeTicket: async (ticketId: string, resolution?: string) => {
      try {
        const updatedTicket = await apiCall(`/tickets/${ticketId}/close`, {
          method: 'PATCH',
          body: JSON.stringify({ resolution })
        });

        update((state: TicketsState) => ({
          ...state,
          currentTicket: state.currentTicket?.id === ticketId ? updatedTicket : state.currentTicket,
          tickets: state.tickets.map((t: Ticket) => t.id === ticketId ? updatedTicket : t)
        }));

        return updatedTicket;
      } catch (error) {
        update((state: TicketsState) => ({
          ...state,
          error: error instanceof Error ? error.message : 'Failed to close ticket'
        }));
        throw error;
      }
    },

    // Clear error
    clearError: () => {
      update((state: TicketsState) => ({ ...state, error: null }));
    },

    // Clear current ticket
    clearCurrentTicket: () => {
      update((state: TicketsState) => ({
        ...state,
        currentTicket: null,
        comments: [],
        attachments: []
      }));
    }
  };
}

export const tickets = createTicketsStore();