623 lines
22 KiB
Svelte
623 lines
22 KiB
Svelte
<script lang="ts">
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import { onMount } from 'svelte';
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import { page } from '$app/stores';
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import { auth } from '$lib/stores/auth.js';
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import { tickets } from '$lib/stores/tickets.js';
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import { toast } from '$lib/stores/toast.js';
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import { goto } from '$app/navigation';
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let ticketId: string;
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let newComment = '';
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let isSubmittingComment = false;
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let isClosingTicket = false;
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let showCloseDialog = false;
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let closeResolution = '';
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let fileInput: HTMLInputElement;
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let isUploading = false;
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let pollingInterval: any = null;
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let showAttachments = true; // Variable para controlar la visibilidad de attachments
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async function loadComments() {
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try {
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await tickets.reloadComments(ticketId);
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} catch (error) {
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// No mostrar error en polling silencioso
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console.error('Error recargando comentarios:', error);
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}
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}
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onMount(() => {
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// Redirect if not authenticated
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if (!$auth.isAuthenticated) {
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goto('/login');
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return;
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}
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ticketId = $page.params.id;
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if (ticketId) {
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tickets.loadTicket(ticketId);
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// Polling cada 3 segundos
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pollingInterval = setInterval(() => {
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loadComments();
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}, 3000);
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}
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// Cleanup cuando se desmonte el componente
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return () => {
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if (pollingInterval) {
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clearInterval(pollingInterval);
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}
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};
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});
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// Format date
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function formatDate(dateString: string): string {
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return new Date(dateString).toLocaleString('es-ES', {
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day: '2-digit',
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month: '2-digit',
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year: 'numeric',
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hour: '2-digit',
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minute: '2-digit'
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});
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}
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// Status mapping
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const statusConfig = {
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NEW: { label: 'Nuevo', class: 'badge-new' },
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IN_PROGRESS: { label: 'En Progreso', class: 'badge-in-progress' },
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WAITING_FOR_CLIENT: { label: 'Esperando Cliente', class: 'badge-waiting' },
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RESOLVED: { label: 'Resuelto', class: 'badge-resolved' },
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CLOSED: { label: 'Cerrado', class: 'badge-closed' },
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REOPENED: { label: 'Reabierto', class: 'badge-reopened' }
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};
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// Priority mapping
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const priorityConfig = {
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LOW: { label: 'Baja', class: 'badge-priority-low' },
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MEDIUM: { label: 'Media', class: 'badge-priority-medium' },
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HIGH: { label: 'Alta', class: 'badge-priority-high' },
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URGENT: { label: 'Urgente', class: 'badge-priority-urgent' }
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};
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async function handleAddComment() {
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if (!newComment.trim()) return;
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isSubmittingComment = true;
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try {
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await tickets.addComment(ticketId, newComment.trim());
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newComment = '';
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toast.success('Comentario agregado');
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} catch (error: any) {
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toast.error(error.message || 'Error al agregar comentario');
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} finally {
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isSubmittingComment = false;
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}
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}
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async function handleFileUpload(event: Event) {
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const target = event.target as HTMLInputElement;
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const file = target.files?.[0];
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if (!file) return;
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// Validate file size (max 10MB)
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if (file.size > 10 * 1024 * 1024) {
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toast.error('El archivo es demasiado grande. Máximo 10MB');
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target.value = '';
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return;
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}
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// Validate file type
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const allowedTypes = [
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'image/jpeg',
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'image/png',
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'image/gif',
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'image/webp',
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'application/pdf',
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'text/plain',
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'application/msword',
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'application/vnd.openxmlformats-officedocument.wordprocessingml.document',
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'application/vnd.ms-excel',
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'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet'
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];
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if (!allowedTypes.includes(file.type)) {
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toast.error('Tipo de archivo no permitido');
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target.value = '';
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return;
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}
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isUploading = true;
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try {
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await tickets.uploadAttachment(ticketId, file);
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toast.success('Archivo adjuntado correctamente');
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target.value = '';
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} catch (error: any) {
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toast.error(error.message || 'Error al subir archivo');
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} finally {
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isUploading = false;
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}
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}
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async function handleDownloadAttachment(attachment: any) {
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try {
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await tickets.downloadAttachment(ticketId, attachment.id, attachment.original_filename);
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toast.success('Descarga iniciada');
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} catch (error: any) {
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console.error('Download error:', error);
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toast.error(error.message || 'Error al descargar el archivo');
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}
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}
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function handleCloseTicket() {
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showCloseDialog = true;
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}
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async function confirmCloseTicket() {
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isClosingTicket = true;
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try {
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await tickets.closeTicket(ticketId, closeResolution.trim() || undefined);
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showCloseDialog = false;
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closeResolution = '';
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toast.success('Ticket cerrado exitosamente');
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} catch (error: any) {
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toast.error(error.message || 'Error al cerrar ticket');
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} finally {
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isClosingTicket = false;
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}
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}
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function cancelCloseTicket() {
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showCloseDialog = false;
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closeResolution = '';
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}
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// Check if user can close ticket
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$: canClose =
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$tickets.currentTicket &&
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['RESOLVED', 'WAITING_FOR_CLIENT'].includes($tickets.currentTicket.status);
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</script>
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<svelte:head>
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<title>
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{$tickets.currentTicket ? `Ticket: ${$tickets.currentTicket.title}` : 'Cargando...'} - ServiceManager
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</title>
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</svelte:head>
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<div class="max-w-6xl mx-auto px-4 sm:px-6 lg:px-8 py-8">
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{#if $tickets.isLoading}
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<div class="text-center py-12">
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<div class="spinner w-8 h-8 mx-auto mb-4" />
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<p class="text-gray-600">Cargando ticket...</p>
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</div>
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{:else if $tickets.error}
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<div class="text-center py-12">
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<div class="w-12 h-12 bg-red-100 rounded-lg flex items-center justify-center mx-auto mb-4">
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<svg class="w-6 h-6 text-red-600" fill="none" stroke="currentColor" viewBox="0 0 24 24">
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<path
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stroke-linecap="round"
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stroke-linejoin="round"
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stroke-width="2"
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d="M12 8v4m0 4h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"
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/>
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</svg>
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</div>
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<h3 class="text-lg font-medium text-gray-900 mb-2">Error al cargar ticket</h3>
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<p class="text-gray-600 mb-4">{$tickets.error}</p>
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<button on:click={() => tickets.loadTicket(ticketId)} class="btn-primary px-4 py-2">
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Reintentar
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</button>
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</div>
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{:else if $tickets.currentTicket}
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<!-- Breadcrumb -->
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<div class="flex items-center space-x-2 text-sm text-gray-500 mb-6">
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<a href="/tickets" class="hover:text-primary-600">Mis Tickets</a>
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<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
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<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7" />
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</svg>
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<span>#{$tickets.currentTicket.id.substring(0, 8)}</span>
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</div>
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<div class="grid grid-cols-1 lg:grid-cols-3 gap-8">
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<!-- Main Content -->
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<div class="lg:col-span-2 space-y-6">
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<!-- Ticket Header -->
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<div class="card">
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<div class="card-header">
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<div class="flex justify-between items-start">
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<div class="flex-1">
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<h1 class="text-2xl font-bold text-gray-900 mb-2">
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{$tickets.currentTicket.title}
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</h1>
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<div class="flex items-center space-x-3">
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<span class={statusConfig[$tickets.currentTicket.status].class}>
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{statusConfig[$tickets.currentTicket.status].label}
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</span>
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<span class={priorityConfig[$tickets.currentTicket.priority].class}>
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{priorityConfig[$tickets.currentTicket.priority].label}
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</span>
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<span class="text-sm text-gray-500">
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Creado {formatDate($tickets.currentTicket.created_at)}
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</span>
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</div>
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</div>
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{#if canClose}
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<button
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on:click={handleCloseTicket}
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class="btn-success px-4 py-2"
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disabled={isClosingTicket}
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>
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Cerrar Ticket
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</button>
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{/if}
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</div>
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</div>
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<div class="card-content">
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<div class="prose max-w-none">
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<p class="whitespace-pre-wrap text-gray-700">
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{$tickets.currentTicket.description}
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</p>
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</div>
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{#if $tickets.currentTicket.resolution}
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<div class="mt-6 p-4 bg-green-50 border border-green-200 rounded-lg">
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<h4 class="font-medium text-green-900 mb-2">Resolución:</h4>
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<p class="text-green-800 whitespace-pre-wrap">
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{$tickets.currentTicket.resolution}
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</p>
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</div>
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{/if}
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</div>
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</div>
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<!-- Attachments -->
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{#if $tickets.attachments.length > 0}
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<div class="card">
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<div class="card-header">
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<div class="flex items-center justify-between">
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<h3 class="text-lg font-semibold text-gray-900 flex items-center space-x-2">
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<span>Archivos Adjuntos</span>
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<span
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class="inline-flex items-center px-2.5 py-0.5 rounded-full text-xs font-medium bg-blue-100 text-blue-800"
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>
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{$tickets.attachments.length} archivo{$tickets.attachments.length !== 1
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? 's'
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: ''}
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</span>
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</h3>
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<button
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class="text-sm text-gray-500 hover:text-gray-700"
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title="Ver/Ocultar archivos adjuntos"
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on:click={() => (showAttachments = !showAttachments)}
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>
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{showAttachments ? 'Ocultar' : 'Ver'} archivos
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</button>
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</div>
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</div>
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{#if showAttachments}
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<div class="card-content">
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<div class="space-y-3">
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{#each $tickets.attachments as attachment}
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<div
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class="flex items-center justify-between p-3 bg-gray-50 rounded-lg hover:bg-gray-100 transition-colors"
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>
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<div class="flex items-center space-x-3">
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<div class="w-8 h-8 bg-gray-200 rounded flex items-center justify-center">
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<svg
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class="w-4 h-4 text-gray-600"
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fill="none"
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stroke="currentColor"
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viewBox="0 0 24 24"
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>
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<path
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stroke-linecap="round"
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stroke-linejoin="round"
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stroke-width="2"
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d="M15.172 7l-6.586 6.586a2 2 0 102.828 2.828l6.414-6.586a4 4 0 00-5.656-5.656l-6.415 6.585a6 6 0 108.486 8.486L20.5 13"
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/>
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</svg>
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</div>
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<div>
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<p class="text-sm font-medium text-gray-900">
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{attachment.original_filename}
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</p>
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<p class="text-xs text-gray-500">
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{Math.round(attachment.size_bytes / 1024)} KB • Subido por {attachment.uploaded_by_name}
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•
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{formatDate(attachment.uploaded_at)}
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</p>
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</div>
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</div>
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<button
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on:click={() => handleDownloadAttachment(attachment)}
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class="btn-ghost p-2 hover:bg-blue-100 rounded-md transition-colors"
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title="Descargar archivo"
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>
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<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
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<path
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stroke-linecap="round"
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stroke-linejoin="round"
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stroke-width="2"
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d="M12 10v6m0 0l-3-3m3 3l3-3m2 8H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z"
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/>
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</svg>
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</button>
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</div>
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{/each}
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</div>
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</div>
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{/if}
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</div>
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{/if}
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<!-- Comments -->
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<div class="card">
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<div class="card-header">
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<h3 class="text-lg font-semibold text-gray-900">Conversación</h3>
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</div>
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<div class="card-content">
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{#if $tickets.comments.length === 0}
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<p class="text-gray-500 text-center py-4">
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No hay comentarios aún. ¡Sé el primero en comentar!
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</p>
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{:else}
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<div class="space-y-4">
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{#each $tickets.comments as comment}
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{console.log('Comment:', comment)}
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<div class="flex space-x-3">
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<div
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class="w-8 h-8 bg-primary-100 rounded-full flex items-center justify-center flex-shrink-0"
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>
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<span class="text-primary-600 text-xs font-medium">
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{comment.author_name
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? comment.author_name
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.split(' ')
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.map(n => n[0])
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.join('')
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: '??'}
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</span>
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</div>
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<div class="flex-1 min-w-0">
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<div class="flex items-center space-x-2 mb-1">
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<span class="text-sm font-medium text-gray-900">
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{comment.author_name}
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</span>
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<span class="text-xs text-gray-500">
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{formatDate(comment.created_at)}
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</span>
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{#if comment.is_internal}
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<span class="bg-red-100 text-red-700 text-xs px-2 py-0.5 rounded">
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Interno
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</span>
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{/if}
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</div>
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<p class="text-gray-700 whitespace-pre-wrap">
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{comment.content}
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</p>
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</div>
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</div>
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{/each}
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</div>
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{/if}
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<!-- Add Comment Form -->
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<div class="mt-6 pt-6 border-t border-gray-200">
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<div class="space-y-4">
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<textarea
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rows="4"
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class="form-input"
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placeholder="Escribe tu comentario o respuesta..."
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bind:value={newComment}
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disabled={isSubmittingComment}
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/>
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<div class="flex justify-between items-center">
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<div class="flex items-center space-x-4">
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<input
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type="file"
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bind:this={fileInput}
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on:change={handleFileUpload}
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class="hidden"
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accept=".jpg,.jpeg,.png,.gif,.webp,.pdf,.txt,.doc,.docx,.xls,.xlsx"
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disabled={isUploading}
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/>
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<button
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type="button"
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on:click={() => fileInput.click()}
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class="btn-ghost p-2 flex items-center space-x-2"
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disabled={isUploading}
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>
|
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{#if isUploading}
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<div class="spinner w-4 h-4" />
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{:else}
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<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
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<path
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stroke-linecap="round"
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stroke-linejoin="round"
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|
stroke-width="2"
|
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d="M15.172 7l-6.586 6.586a2 2 0 102.828 2.828l6.414-6.586a4 4 0 00-5.656-5.656l-6.415 6.585a6 6 0 108.486 8.486L20.5 13"
|
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/>
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</svg>
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{/if}
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<span class="text-sm">Adjuntar archivo</span>
|
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</button>
|
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</div>
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|
|
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<button
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on:click={handleAddComment}
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class="btn-primary px-4 py-2"
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disabled={isSubmittingComment || !newComment.trim()}
|
|
>
|
|
{#if isSubmittingComment}
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<div class="flex items-center space-x-2">
|
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<div class="spinner w-4 h-4" />
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<span>Enviando...</span>
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</div>
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{:else}
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Enviar Comentario
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{/if}
|
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</button>
|
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</div>
|
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</div>
|
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</div>
|
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</div>
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</div>
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</div>
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|
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<!-- Sidebar -->
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<div class="space-y-6">
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<!-- Ticket Info -->
|
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<div class="card">
|
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<div class="card-header">
|
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<h3 class="text-lg font-semibold text-gray-900">Información</h3>
|
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</div>
|
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<div class="card-content space-y-4">
|
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<div>
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<dt class="text-sm font-medium text-gray-500">ID del Ticket</dt>
|
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<dd class="text-sm text-gray-900 font-mono">
|
|
#{$tickets.currentTicket.id.substring(0, 8)}
|
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</dd>
|
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</div>
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|
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<div>
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<dt class="text-sm font-medium text-gray-500">Categoría</dt>
|
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<dd class="text-sm text-gray-900">
|
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{$tickets.currentTicket.category_name || 'Sin categoría'}
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</dd>
|
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</div>
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|
|
|
{#if $tickets.currentTicket.assigned_to_name}
|
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<div>
|
|
<dt class="text-sm font-medium text-gray-500">Asignado a</dt>
|
|
<dd class="text-sm text-gray-900">{$tickets.currentTicket.assigned_to_name}</dd>
|
|
</div>
|
|
{/if}
|
|
|
|
<div>
|
|
<dt class="text-sm font-medium text-gray-500">Creado</dt>
|
|
<dd class="text-sm text-gray-900">{formatDate($tickets.currentTicket.created_at)}</dd>
|
|
</div>
|
|
|
|
<div>
|
|
<dt class="text-sm font-medium text-gray-500">Última actualización</dt>
|
|
<dd class="text-sm text-gray-900">{formatDate($tickets.currentTicket.updated_at)}</dd>
|
|
</div>
|
|
|
|
{#if $tickets.currentTicket.due_date}
|
|
<div>
|
|
<dt class="text-sm font-medium text-gray-500">Fecha límite</dt>
|
|
<dd
|
|
class="text-sm text-gray-900 {new Date($tickets.currentTicket.due_date) <
|
|
new Date()
|
|
? 'text-red-600'
|
|
: ''}"
|
|
>
|
|
{formatDate($tickets.currentTicket.due_date)}
|
|
{#if new Date($tickets.currentTicket.due_date) < new Date()}
|
|
<span class="block text-xs text-red-500">¡Vencido!</span>
|
|
{/if}
|
|
</dd>
|
|
</div>
|
|
{/if}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{/if}
|
|
</div>
|
|
|
|
<!-- Close Ticket Dialog -->
|
|
{#if showCloseDialog}
|
|
<div class="fixed inset-0 z-50 overflow-y-auto">
|
|
<div
|
|
class="flex items-center justify-center min-h-screen pt-4 px-4 pb-20 text-center sm:block sm:p-0"
|
|
>
|
|
<div
|
|
class="fixed inset-0 transition-opacity"
|
|
role="dialog"
|
|
tabindex="0"
|
|
on:click={cancelCloseTicket}
|
|
on:keydown={e => e.key === 'Escape' && cancelCloseTicket()}
|
|
>
|
|
<div class="absolute inset-0 bg-gray-500 opacity-75" />
|
|
</div>
|
|
|
|
<div
|
|
class="inline-block align-bottom bg-white rounded-lg text-left overflow-hidden shadow-xl transform transition-all sm:my-8 sm:align-middle sm:max-w-lg sm:w-full"
|
|
>
|
|
<div class="bg-white px-4 pt-5 pb-4 sm:p-6 sm:pb-4">
|
|
<div class="sm:flex sm:items-start">
|
|
<div
|
|
class="mx-auto flex-shrink-0 flex items-center justify-center h-12 w-12 rounded-full bg-green-100 sm:mx-0 sm:h-10 sm:w-10"
|
|
>
|
|
<svg
|
|
class="h-6 w-6 text-green-600"
|
|
fill="none"
|
|
stroke="currentColor"
|
|
viewBox="0 0 24 24"
|
|
>
|
|
<path
|
|
stroke-linecap="round"
|
|
stroke-linejoin="round"
|
|
stroke-width="2"
|
|
d="M5 13l4 4L19 7"
|
|
/>
|
|
</svg>
|
|
</div>
|
|
<div class="mt-3 text-center sm:mt-0 sm:ml-4 sm:text-left">
|
|
<h3 class="text-lg leading-6 font-medium text-gray-900">Cerrar Ticket</h3>
|
|
<div class="mt-2">
|
|
<p class="text-sm text-gray-500">
|
|
¿Estás seguro de que quieres cerrar este ticket? Esta acción indica que el
|
|
problema ha sido resuelto satisfactoriamente.
|
|
</p>
|
|
</div>
|
|
|
|
<div class="mt-4">
|
|
<label for="close-resolution" class="form-label">
|
|
Comentario de cierre (opcional)
|
|
</label>
|
|
<textarea
|
|
id="close-resolution"
|
|
rows="3"
|
|
class="form-input"
|
|
placeholder="Describe cómo se resolvió el problema o agrega comentarios finales..."
|
|
bind:value={closeResolution}
|
|
disabled={isClosingTicket}
|
|
/>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="bg-gray-50 px-4 py-3 sm:px-6 sm:flex sm:flex-row-reverse">
|
|
<button
|
|
type="button"
|
|
class="w-full inline-flex justify-center btn-success px-4 py-2 sm:ml-3 sm:w-auto disabled:opacity-50"
|
|
disabled={isClosingTicket}
|
|
on:click={confirmCloseTicket}
|
|
>
|
|
{#if isClosingTicket}
|
|
<div class="flex items-center space-x-2">
|
|
<div class="spinner w-4 h-4" />
|
|
<span>Cerrando...</span>
|
|
</div>
|
|
{:else}
|
|
Cerrar Ticket
|
|
{/if}
|
|
</button>
|
|
<button
|
|
type="button"
|
|
class="mt-3 w-full inline-flex justify-center btn-secondary px-4 py-2 sm:mt-0 sm:w-auto"
|
|
disabled={isClosingTicket}
|
|
on:click={cancelCloseTicket}
|
|
>
|
|
Cancelar
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{/if}
|