service_manager/backend/tests/integration/test_tickets_integration.py

"""
Tickets Integration Tests - ServiceManagerWeb

Tests completos del CRUD de tickets y funcionalidad relacionada.
"""

import pytest
from httpx import AsyncClient
from sqlalchemy.ext.asyncio import AsyncSession
import uuid

from app.models.user import User
from app.models.tenant import Tenant
from app.models.ticket import Ticket, TicketStatus, TicketPriority
from app.models.system import System
from app.models.category import Category

pytest_plugins = ['tests.conftest_integration']


@pytest.mark.integration
@pytest.mark.db
class TestTicketCreation:
    """Tests de creación de tickets."""
    
    async def test_create_ticket_success(
        self,
        client: AsyncClient,
        test_tenant: Tenant,
        test_category: Category,
        auth_headers_client: dict
    ):
        """Test crear ticket con datos válidos."""
        
        response = await client.post(
            "/v1/tickets/",
            headers={
                **auth_headers_client,
                "X-Tenant-ID": str(test_tenant.id)
            },
            json={
                "title": "Test ticket",
                "description": "This is a test ticket description",
                "priority": "MEDIUM",
                "category_id": str(test_category.id)
            }
        )
        
        assert response.status_code == 201
        data = response.json()
        
        assert data["title"] == "Test ticket"
        assert data["description"] == "This is a test ticket description"
        assert data["priority"] == "MEDIUM"
        assert data["status"] == "NEW"
        assert data["category_id"] == str(test_category.id)
    
    async def test_create_ticket_with_all_fields(
        self,
        client: AsyncClient,
        test_tenant: Tenant,
        test_category: Category,
        test_system: System,
        auth_headers_admin: dict
    ):
        """Test crear ticket con todos los campos opcionales."""
        
        response = await client.post(
            "/v1/tickets/",
            headers={
                **auth_headers_admin,
                "X-Tenant-ID": str(test_tenant.id)
            },
            json={
                "title": "Complete ticket",
                "description": "Full ticket with all fields",
                "priority": "HIGH",
                "category_id": str(test_category.id),
                "system_id": str(test_system.id),
                "contact_email": "contact@test.com",
                "contact_phone": "+1234567890"
            }
        )
        
        assert response.status_code == 201
        data = response.json()
        
        assert data["priority"] == "HIGH"
        assert data["system_id"] == str(test_system.id)
        assert data["contact_email"] == "contact@test.com"
    
    async def test_create_ticket_missing_required_fields(
        self,
        client: AsyncClient,
        test_tenant: Tenant,
        auth_headers_client: dict
    ):
        """Test crear ticket sin campos requeridos."""
        
        response = await client.post(
            "/v1/tickets/",
            headers={
                **auth_headers_client,
                "X-Tenant-ID": str(test_tenant.id)
            },
            json={
                "description": "Missing title"
            }
        )
        
        assert response.status_code == 422  # Validation error
    
    async def test_create_ticket_invalid_priority(
        self,
        client: AsyncClient,
        test_tenant: Tenant,
        test_category: Category,
        auth_headers_client: dict
    ):
        """Test crear ticket con prioridad inválida."""
        
        response = await client.post(
            "/v1/tickets/",
            headers={
                **auth_headers_client,
                "X-Tenant-ID": str(test_tenant.id)
            },
            json={
                "title": "Test ticket",
                "description": "Description",
                "priority": "SUPER_URGENT",  # Inválido
                "category_id": str(test_category.id)
            }
        )
        
        assert response.status_code == 422


@pytest.mark.integration
@pytest.mark.db
class TestTicketRetrieval:
    """Tests de consulta de tickets."""
    
    async def test_list_tickets_empty(
        self,
        client: AsyncClient,
        test_tenant: Tenant,
        auth_headers_admin: dict
    ):
        """Test listar tickets cuando no hay ninguno."""
        
        response = await client.get(
            "/v1/tickets/",
            headers={
                **auth_headers_admin,
                "X-Tenant-ID": str(test_tenant.id)
            }
        )
        
        assert response.status_code == 200
        tickets = response.json()
        assert isinstance(tickets, list)
    
    async def test_list_tickets_with_data(
        self,
        client: AsyncClient,
        db_session: AsyncSession,
        test_tenant: Tenant,
        test_admin_user: User,
        test_category: Category,
        auth_headers_admin: dict
    ):
        """Test listar tickets cuando existen."""
        
        # Crear algunos tickets
        for i in range(3):
            ticket = Ticket(
                tenant_id=test_tenant.id,
                title=f"Test ticket {i+1}",
                description=f"Description {i+1}",
                status=TicketStatus.NEW,
                priority=TicketPriority.MEDIUM,
                created_by=test_admin_user.id,
                category_id=test_category.id
            )
            db_session.add(ticket)
        await db_session.commit()
        
        response = await client.get(
            "/v1/tickets/",
            headers={
                **auth_headers_admin,
                "X-Tenant-ID": str(test_tenant.id)
            }
        )
        
        assert response.status_code == 200
        tickets = response.json()
        assert len(tickets) == 3
    
    async def test_get_ticket_by_id(
        self,
        client: AsyncClient,
        db_session: AsyncSession,
        test_tenant: Tenant,
        test_admin_user: User,
        test_category: Category,
        auth_headers_admin: dict
    ):
        """Test obtener ticket específico por ID."""
        
        ticket = Ticket(
            tenant_id=test_tenant.id,
            title="Specific ticket",
            description="Get this ticket",
            status=TicketStatus.NEW,
            priority=TicketPriority.HIGH,
            created_by=test_admin_user.id,
            category_id=test_category.id
        )
        db_session.add(ticket)
        await db_session.commit()
        await db_session.refresh(ticket)
        
        response = await client.get(
            f"/v1/tickets/{ticket.id}",
            headers={
                **auth_headers_admin,
                "X-Tenant-ID": str(test_tenant.id)
            }
        )
        
        assert response.status_code == 200
        data = response.json()
        assert data["id"] == str(ticket.id)
        assert data["title"] == "Specific ticket"
    
    async def test_get_nonexistent_ticket(
        self,
        client: AsyncClient,
        test_tenant: Tenant,
        auth_headers_admin: dict
    ):
        """Test obtener ticket inexistente."""
        
        fake_id = str(uuid.uuid4())
        
        response = await client.get(
            f"/v1/tickets/{fake_id}",
            headers={
                **auth_headers_admin,
                "X-Tenant-ID": str(test_tenant.id)
            }
        )
        
        assert response.status_code == 404


@pytest.mark.integration
@pytest.mark.db
class TestTicketUpdate:
    """Tests de actualización de tickets."""
    
    async def test_update_ticket_status(
        self,
        client: AsyncClient,
        db_session: AsyncSession,
        test_tenant: Tenant,
        test_admin_user: User,
        test_category: Category,
        auth_headers_admin: dict
    ):
        """Test actualizar status de ticket."""
        
        ticket = Ticket(
            tenant_id=test_tenant.id,
            title="Ticket to update",
            description="Description",
            status=TicketStatus.NEW,
            priority=TicketPriority.MEDIUM,
            created_by=test_admin_user.id,
            category_id=test_category.id
        )
        db_session.add(ticket)
        await db_session.commit()
        await db_session.refresh(ticket)
        
        response = await client.patch(
            f"/v1/tickets/{ticket.id}",
            headers={
                **auth_headers_admin,
                "X-Tenant-ID": str(test_tenant.id)
            },
            json={
                "status": "IN_PROGRESS"
            }
        )
        
        assert response.status_code == 200
        data = response.json()
        assert data["status"] == "IN_PROGRESS"
    
    async def test_update_ticket_priority(
        self,
        client: AsyncClient,
        db_session: AsyncSession,
        test_tenant: Tenant,
        test_admin_user: User,
        test_category: Category,
        auth_headers_admin: dict
    ):
        """Test actualizar prioridad de ticket."""
        
        ticket = Ticket(
            tenant_id=test_tenant.id,
            title="Ticket priority test",
            description="Description",
            status=TicketStatus.NEW,
            priority=TicketPriority.LOW,
            created_by=test_admin_user.id,
            category_id=test_category.id
        )
        db_session.add(ticket)
        await db_session.commit()
        await db_session.refresh(ticket)
        
        response = await client.patch(
            f"/v1/tickets/{ticket.id}",
            headers={
                **auth_headers_admin,
                "X-Tenant-ID": str(test_tenant.id)
            },
            json={
                "priority": "URGENT"
            }
        )
        
        assert response.status_code == 200
        data = response.json()
        assert data["priority"] == "URGENT"
    
    async def test_update_ticket_assignment(
        self,
        client: AsyncClient,
        db_session: AsyncSession,
        test_tenant: Tenant,
        test_admin_user: User,
        test_agent_user: User,
        test_category: Category,
        auth_headers_admin: dict
    ):
        """Test asignar ticket a un agente."""
        
        ticket = Ticket(
            tenant_id=test_tenant.id,
            title="Ticket to assign",
            description="Description",
            status=TicketStatus.NEW,
            priority=TicketPriority.MEDIUM,
            created_by=test_admin_user.id,
            category_id=test_category.id
        )
        db_session.add(ticket)
        await db_session.commit()
        await db_session.refresh(ticket)
        
        response = await client.patch(
            f"/v1/tickets/{ticket.id}",
            headers={
                **auth_headers_admin,
                "X-Tenant-ID": str(test_tenant.id)
            },
            json={
                "assigned_to": str(test_agent_user.id)
            }
        )
        
        assert response.status_code == 200
        data = response.json()
        assert data["assigned_to"] == str(test_agent_user.id)


@pytest.mark.integration
@pytest.mark.db
class TestTicketFilters:
    """Tests de filtros de tickets."""
    
    async def test_filter_by_status(
        self,
        client: AsyncClient,
        db_session: AsyncSession,
        test_tenant: Tenant,
        test_admin_user: User,
        test_category: Category,
        auth_headers_admin: dict
    ):
        """Test filtrar tickets por status."""
        
        # Crear tickets con diferentes status
        ticket_new = Ticket(
            tenant_id=test_tenant.id,
            title="New ticket",
            description="Description",
            status=TicketStatus.NEW,
            priority=TicketPriority.MEDIUM,
            created_by=test_admin_user.id,
            category_id=test_category.id
        )
        ticket_progress = Ticket(
            tenant_id=test_tenant.id,
            title="In progress ticket",
            description="Description",
            status=TicketStatus.IN_PROGRESS,
            priority=TicketPriority.MEDIUM,
            created_by=test_admin_user.id,
            category_id=test_category.id
        )
        db_session.add_all([ticket_new, ticket_progress])
        await db_session.commit()
        
        # Filtrar por status NEW
        response = await client.get(
            "/v1/tickets/?status=NEW",
            headers={
                **auth_headers_admin,
                "X-Tenant-ID": str(test_tenant.id)
            }
        )
        
        assert response.status_code == 200
        tickets = response.json()
        assert all(t["status"] == "NEW" for t in tickets)
    
    async def test_filter_by_priority(
        self,
        client: AsyncClient,
        db_session: AsyncSession,
        test_tenant: Tenant,
        test_admin_user: User,
        test_category: Category,
        auth_headers_admin: dict
    ):
        """Test filtrar tickets por prioridad."""
        
        # Crear tickets con diferentes prioridades
        ticket_low = Ticket(
            tenant_id=test_tenant.id,
            title="Low priority",
            description="Description",
            status=TicketStatus.NEW,
            priority=TicketPriority.LOW,
            created_by=test_admin_user.id,
            category_id=test_category.id
        )
        ticket_urgent = Ticket(
            tenant_id=test_tenant.id,
            title="Urgent priority",
            description="Description",
            status=TicketStatus.NEW,
            priority=TicketPriority.URGENT,
            created_by=test_admin_user.id,
            category_id=test_category.id
        )
        db_session.add_all([ticket_low, ticket_urgent])
        await db_session.commit()
        
        # Filtrar por URGENT
        response = await client.get(
            "/v1/tickets/?priority=URGENT",
            headers={
                **auth_headers_admin,
                "X-Tenant-ID": str(test_tenant.id)
            }
        )
        
        assert response.status_code == 200
        tickets = response.json()
        assert all(t["priority"] == "URGENT" for t in tickets)


@pytest.mark.integration
@pytest.mark.db
class TestTicketPermissions:
    """Tests de permisos en tickets."""
    
    async def test_client_can_create_ticket(
        self,
        client: AsyncClient,
        test_tenant: Tenant,
        test_category: Category,
        auth_headers_client: dict
    ):
        """Test que cliente puede crear tickets."""
        
        response = await client.post(
            "/v1/tickets/",
            headers={
                **auth_headers_client,
                "X-Tenant-ID": str(test_tenant.id)
            },
            json={
                "title": "Client ticket",
                "description": "Created by client",
                "priority": "MEDIUM",
                "category_id": str(test_category.id)
            }
        )
        
        assert response.status_code == 201
    
    async def test_client_can_only_see_own_tickets(
        self,
        client: AsyncClient,
        db_session: AsyncSession,
        test_tenant: Tenant,
        test_client_user: User,
        test_admin_user: User,
        test_category: Category,
        auth_headers_client: dict
    ):
        """Test que cliente solo ve sus propios tickets."""
        
        # Ticket del cliente
        ticket_own = Ticket(
            tenant_id=test_tenant.id,
            title="My ticket",
            description="Description",
            status=TicketStatus.NEW,
            priority=TicketPriority.MEDIUM,
            created_by=test_client_user.id,
            category_id=test_category.id
        )
        
        # Ticket de otro usuario
        ticket_other = Ticket(
            tenant_id=test_tenant.id,
            title="Other ticket",
            description="Description",
            status=TicketStatus.NEW,
            priority=TicketPriority.MEDIUM,
            created_by=test_admin_user.id,
            category_id=test_category.id
        )
        
        db_session.add_all([ticket_own, ticket_other])
        await db_session.commit()
        
        # Cliente lista tickets
        response = await client.get(
            "/v1/tickets/",
            headers={
                **auth_headers_client,
                "X-Tenant-ID": str(test_tenant.id)
            }
        )
        
        assert response.status_code == 200
        tickets = response.json()
        
        # Solo debe ver su propio ticket
        ticket_ids = [t["id"] for t in tickets]
        assert str(ticket_own.id) in ticket_ids
        assert str(ticket_other.id) not in ticket_ids
    
    async def test_agent_can_see_all_tenant_tickets(
        self,
        client: AsyncClient,
        db_session: AsyncSession,
        test_tenant: Tenant,
        test_agent_user: User,
        test_admin_user: User,
        test_category: Category,
        auth_headers_agent: dict
    ):
        """Test que agente ve todos los tickets del tenant."""
        
        # Crear tickets de diferentes usuarios
        ticket_1 = Ticket(
            tenant_id=test_tenant.id,
            title="Ticket 1",
            description="Description",
            status=TicketStatus.NEW,
            priority=TicketPriority.MEDIUM,
            created_by=test_agent_user.id,
            category_id=test_category.id
        )
        ticket_2 = Ticket(
            tenant_id=test_tenant.id,
            title="Ticket 2",
            description="Description",
            status=TicketStatus.NEW,
            priority=TicketPriority.MEDIUM,
            created_by=test_admin_user.id,
            category_id=test_category.id
        )
        
        db_session.add_all([ticket_1, ticket_2])
        await db_session.commit()
        
        # Agente lista tickets
        response = await client.get(
            "/v1/tickets/",
            headers={
                **auth_headers_agent,
                "X-Tenant-ID": str(test_tenant.id)
            }
        )
        
        assert response.status_code == 200
        tickets = response.json()
        
        # Debe ver ambos tickets
        assert len(tickets) >= 2