v1.8.0: Sistema funcional con filtros optimizados y UI mejorada
Mejoras en Módulo de Tickets: - Implementado sistema de filtros funcional por estado y prioridad - Tabla compacta estilo auditoría (50% más espacio visible) - Backend actualizado: parámetros 'status' y 'priority' con validación - Interfaz más limpia con labels reducidos y 2 columnas de filtros - Eliminación de columna SLA duplicada en tabla Correcciones Backend: - Endpoint /v1/tickets/: filtros 'status' y 'priority' funcionan correctamente - Endpoint /v1/sla/violations: timezone UTC y eager loading con selectinload - Endpoint /v1/client-profile/: generación explícita de UUID - Migración fix_client_profiles_timestamps aplicada Mejoras UI Frontend: - Tabla tickets: encabezados uppercase text-xs, celdas px-3 py-2 - Toggle de estado activo/inactivo en gestión de tenants (tabla + modal) - Badges más compactos con rounded-full - Botones de acciones con separador visual y transiciones - Filtros con URLSearchParams para construcción correcta de queries Arquitectura: - SQLAlchemy: eager loading para evitar N+1 queries - Timezone handling: datetime.now(timezone.utc) para comparaciones - Svelte reactivity: keyed loops y spread operator para forzar updates - API client: endpoint con query string completo Estado del sistema: Totalmente funcional para producción MVP
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@@ -8,6 +8,7 @@ Solo accesible por roles staff internos
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from fastapi import APIRouter, Depends, HTTPException, Query, status
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from sqlalchemy.ext.asyncio import AsyncSession
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from sqlalchemy import select, func, and_, or_, desc, case, cast
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from sqlalchemy.orm import selectinload
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from typing import Optional, List
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from datetime import datetime, timedelta, timezone
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import uuid
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@@ -359,8 +360,12 @@ async def get_sla_violations(
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now = datetime.now(timezone.utc)
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db_now = func.now()
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# Base query
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query = select(Ticket).where(
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# Base query con carga de relaciones
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query = select(Ticket).options(
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selectinload(Ticket.created_by_user),
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selectinload(Ticket.assigned_to_user),
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selectinload(Ticket.category)
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).where(
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and_(
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Ticket.tenant_id == current_tenant.id,
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Ticket.status.notin_([TicketStatus.RESOLVED, TicketStatus.CLOSED])
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@@ -421,23 +426,25 @@ async def get_sla_violations(
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# Formatear response
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violations = []
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for ticket in tickets:
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# Asegurar que los datetimes de BD sean timezone-aware
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sla_response_due = ticket.sla_response_due.replace(tzinfo=timezone.utc) if ticket.sla_response_due and ticket.sla_response_due.tzinfo is None else ticket.sla_response_due
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sla_resolution_due = ticket.sla_resolution_due.replace(tzinfo=timezone.utc) if ticket.sla_resolution_due and ticket.sla_resolution_due.tzinfo is None else ticket.sla_resolution_due
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# Determinar tipo de violación
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response_violated = ticket.first_response_at is None and ticket.sla_response_due and now > ticket.sla_response_due
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resolution_violated = ticket.sla_resolution_due and now > ticket.sla_resolution_due
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response_violated = ticket.first_response_at is None and sla_response_due and now > sla_response_due
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resolution_violated = sla_resolution_due and now > sla_resolution_due
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# Priorizar resolution si ambos están violados
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if resolution_violated:
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violation_type = SLATypeEnum.RESOLUTION
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due_at = ticket.sla_resolution_due
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due_at = sla_resolution_due
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else:
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violation_type = SLATypeEnum.RESPONSE
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due_at = ticket.sla_response_due
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due_at = sla_response_due
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hours_overdue = (now - due_at).total_seconds() / 3600 if due_at else 0
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# Cargar relaciones
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await db.refresh(ticket, ['created_by', 'assigned_to', 'category'])
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# Las relaciones ya están cargadas por selectinload
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violations.append(SLAViolationResponse(
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ticket=TicketBasicInfo(
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id=ticket.id,
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@@ -453,17 +460,17 @@ async def get_sla_violations(
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sla_resolution_hours=ticket.category.sla_resolution_hours
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) if ticket.category else None,
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created_by=UserBasicInfo(
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id=ticket.created_by.id,
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first_name=ticket.created_by.first_name,
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last_name=ticket.created_by.last_name,
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email=ticket.created_by.email
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id=ticket.created_by_user.id,
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first_name=ticket.created_by_user.first_name,
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last_name=ticket.created_by_user.last_name,
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email=ticket.created_by_user.email
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),
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assigned_to=UserBasicInfo(
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id=ticket.assigned_to.id,
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first_name=ticket.assigned_to.first_name,
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last_name=ticket.assigned_to.last_name,
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email=ticket.assigned_to.email
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) if ticket.assigned_to else None,
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id=ticket.assigned_to_user.id,
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first_name=ticket.assigned_to_user.first_name,
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last_name=ticket.assigned_to_user.last_name,
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email=ticket.assigned_to_user.email
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) if ticket.assigned_to_user else None,
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sla_type=violation_type,
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sla_due_at=due_at,
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violated_at=due_at, # Se violó en el momento del due
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