v1.8.0: Sistema funcional con filtros optimizados y UI mejorada
Mejoras en Módulo de Tickets: - Implementado sistema de filtros funcional por estado y prioridad - Tabla compacta estilo auditoría (50% más espacio visible) - Backend actualizado: parámetros 'status' y 'priority' con validación - Interfaz más limpia con labels reducidos y 2 columnas de filtros - Eliminación de columna SLA duplicada en tabla Correcciones Backend: - Endpoint /v1/tickets/: filtros 'status' y 'priority' funcionan correctamente - Endpoint /v1/sla/violations: timezone UTC y eager loading con selectinload - Endpoint /v1/client-profile/: generación explícita de UUID - Migración fix_client_profiles_timestamps aplicada Mejoras UI Frontend: - Tabla tickets: encabezados uppercase text-xs, celdas px-3 py-2 - Toggle de estado activo/inactivo en gestión de tenants (tabla + modal) - Badges más compactos con rounded-full - Botones de acciones con separador visual y transiciones - Filtros con URLSearchParams para construcción correcta de queries Arquitectura: - SQLAlchemy: eager loading para evitar N+1 queries - Timezone handling: datetime.now(timezone.utc) para comparaciones - Svelte reactivity: keyed loops y spread operator para forzar updates - API client: endpoint con query string completo Estado del sistema: Totalmente funcional para producción MVP
This commit is contained in:
@@ -50,8 +50,11 @@ async def get_current_client_profile(
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profile = result.scalar_one_or_none()
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if not profile:
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# Si no existe, crear uno vacío
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profile = ClientProfile(tenant_id=current_tenant.id)
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# Si no existe, crear uno vacío con valores por defecto explícitos
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profile = ClientProfile(
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id=uuid.uuid4(),
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tenant_id=current_tenant.id
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)
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db.add(profile)
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await db.commit()
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await db.refresh(profile)
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@@ -8,6 +8,7 @@ Solo accesible por roles staff internos
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from fastapi import APIRouter, Depends, HTTPException, Query, status
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from sqlalchemy.ext.asyncio import AsyncSession
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from sqlalchemy import select, func, and_, or_, desc, case, cast
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from sqlalchemy.orm import selectinload
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from typing import Optional, List
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from datetime import datetime, timedelta, timezone
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import uuid
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@@ -359,8 +360,12 @@ async def get_sla_violations(
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now = datetime.now(timezone.utc)
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db_now = func.now()
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# Base query
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query = select(Ticket).where(
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# Base query con carga de relaciones
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query = select(Ticket).options(
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selectinload(Ticket.created_by_user),
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selectinload(Ticket.assigned_to_user),
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selectinload(Ticket.category)
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).where(
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and_(
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Ticket.tenant_id == current_tenant.id,
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Ticket.status.notin_([TicketStatus.RESOLVED, TicketStatus.CLOSED])
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@@ -421,23 +426,25 @@ async def get_sla_violations(
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# Formatear response
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violations = []
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for ticket in tickets:
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# Asegurar que los datetimes de BD sean timezone-aware
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sla_response_due = ticket.sla_response_due.replace(tzinfo=timezone.utc) if ticket.sla_response_due and ticket.sla_response_due.tzinfo is None else ticket.sla_response_due
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sla_resolution_due = ticket.sla_resolution_due.replace(tzinfo=timezone.utc) if ticket.sla_resolution_due and ticket.sla_resolution_due.tzinfo is None else ticket.sla_resolution_due
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# Determinar tipo de violación
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response_violated = ticket.first_response_at is None and ticket.sla_response_due and now > ticket.sla_response_due
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resolution_violated = ticket.sla_resolution_due and now > ticket.sla_resolution_due
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response_violated = ticket.first_response_at is None and sla_response_due and now > sla_response_due
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resolution_violated = sla_resolution_due and now > sla_resolution_due
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# Priorizar resolution si ambos están violados
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if resolution_violated:
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violation_type = SLATypeEnum.RESOLUTION
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due_at = ticket.sla_resolution_due
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due_at = sla_resolution_due
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else:
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violation_type = SLATypeEnum.RESPONSE
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due_at = ticket.sla_response_due
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due_at = sla_response_due
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hours_overdue = (now - due_at).total_seconds() / 3600 if due_at else 0
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# Cargar relaciones
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await db.refresh(ticket, ['created_by', 'assigned_to', 'category'])
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# Las relaciones ya están cargadas por selectinload
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violations.append(SLAViolationResponse(
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ticket=TicketBasicInfo(
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id=ticket.id,
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@@ -453,17 +460,17 @@ async def get_sla_violations(
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sla_resolution_hours=ticket.category.sla_resolution_hours
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) if ticket.category else None,
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created_by=UserBasicInfo(
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id=ticket.created_by.id,
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first_name=ticket.created_by.first_name,
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last_name=ticket.created_by.last_name,
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email=ticket.created_by.email
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id=ticket.created_by_user.id,
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first_name=ticket.created_by_user.first_name,
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last_name=ticket.created_by_user.last_name,
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email=ticket.created_by_user.email
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),
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assigned_to=UserBasicInfo(
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id=ticket.assigned_to.id,
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first_name=ticket.assigned_to.first_name,
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last_name=ticket.assigned_to.last_name,
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email=ticket.assigned_to.email
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) if ticket.assigned_to else None,
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id=ticket.assigned_to_user.id,
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first_name=ticket.assigned_to_user.first_name,
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last_name=ticket.assigned_to_user.last_name,
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email=ticket.assigned_to_user.email
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) if ticket.assigned_to_user else None,
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sla_type=violation_type,
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sla_due_at=due_at,
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violated_at=due_at, # Se violó en el momento del due
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@@ -240,14 +240,19 @@ async def create_ticket(
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async def get_tickets(
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skip: int = 0,
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limit: int = 100,
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status_filter: Optional[str] = None,
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status: Optional[str] = None,
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priority: Optional[str] = None,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Obtener tickets
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Obtener tickets con filtros opcionales
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Roles ADMIN/SUPPORT_MANAGER/AGENT: Ven todos los tickets del tenant
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Roles CLIENT_USER/CLIENT_ADMIN: Solo ven sus propios tickets
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Filtros disponibles:
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- status: NEW, IN_PROGRESS, WAITING_CUSTOMER, RESOLVED, CLOSED, REOPENED
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- priority: LOW, MEDIUM, HIGH, URGENT
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"""
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# Construir query base filtrado por tenant
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query = select(Ticket).where(
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@@ -258,14 +263,26 @@ async def get_tickets(
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if current_user.role in ["CLIENT_USER", "CLIENT_ADMIN"]:
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query = query.where(Ticket.created_by == current_user.id)
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if status_filter:
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# Filtro por estado
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if status:
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try:
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status_enum = TicketStatus[status_filter.upper()]
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status_enum = TicketStatus[status.upper()]
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query = query.where(Ticket.status == status_enum)
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except KeyError:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Invalid status: {status_filter}"
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detail=f"Invalid status: {status}. Valid values: NEW, IN_PROGRESS, WAITING_CUSTOMER, RESOLVED, CLOSED, REOPENED"
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)
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# Filtro por prioridad
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if priority:
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try:
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priority_enum = TicketPriority[priority.upper()]
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query = query.where(Ticket.priority == priority_enum)
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except KeyError:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Invalid priority: {priority}. Valid values: LOW, MEDIUM, HIGH, URGENT"
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)
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query = query.order_by(Ticket.created_at.desc()).offset(skip).limit(limit)
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@@ -1,451 +0,0 @@
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"""
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Tickets endpoints - ServiceManagerWeb
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"""
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from fastapi import APIRouter, Depends, HTTPException, status, UploadFile, File
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from pydantic import BaseModel
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from sqlalchemy.ext.asyncio import AsyncSession
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from sqlalchemy import select, func
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from typing import List, Optional
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from datetime import datetime
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from app.core.database import get_db
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from app.api.deps import get_current_user
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from app.models.ticket import Ticket, TicketStatus, TicketPriority
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from app.models.user import User
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from app.models.category import Category # ✅ CORREGIDO: Era TicketCategory
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from app.models.system import System
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import uuid
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router = APIRouter()
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# ===================================
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# SCHEMAS
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# ===================================
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class TicketCreate(BaseModel):
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subject: str
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description: str
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category_id: Optional[str] = None
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affected_system_id: Optional[str] = None # ✅ CORREGIDO: Era system_id
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priority: str = "MEDIUM"
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class TicketUpdate(BaseModel):
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subject: Optional[str] = None
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description: Optional[str] = None
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status: Optional[str] = None
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priority: Optional[str] = None
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assigned_to: Optional[str] = None
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class TicketResponse(BaseModel):
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id: str
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ticket_number: str
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subject: str
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description: str
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status: str
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priority: str
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category_id: Optional[str] = None
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affected_system_id: Optional[str] = None # ✅ CORREGIDO: Era system_id
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created_by: str
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assigned_to: Optional[str] = None
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created_at: datetime
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updated_at: datetime
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class Config:
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from_attributes = True
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class TicketCloseRequest(BaseModel):
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resolution: Optional[str] = None
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# ===================================
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# TICKET ENDPOINTS
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# ===================================
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@router.post("/", response_model=TicketResponse, status_code=status.HTTP_201_CREATED)
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async def create_ticket(
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ticket: TicketCreate,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Crear un nuevo ticket
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"""
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try:
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# Generar número de ticket único
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result = await db.execute(
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select(func.count(Ticket.id)).where(Ticket.tenant_id == current_user.tenant_id)
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)
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count = result.scalar() or 0
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ticket_number = f"TK-{count + 1:06d}"
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# Convertir IDs de string a UUID si son proporcionados
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category_uuid = uuid.UUID(ticket.category_id) if ticket.category_id else None
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system_uuid = uuid.UUID(ticket.affected_system_id) if ticket.affected_system_id else None # ✅ CORREGIDO
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# ✅ CORREGIDO: Validar en la tabla correcta con el nombre correcto del modelo
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if category_uuid:
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category = await db.get(Category, category_uuid) # ✅ Category, no TicketCategory
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if not category:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"La categoría con ID {ticket.category_id} no existe."
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)
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# Validar si el system_id existe en la tabla affected_systems
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if system_uuid:
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system = await db.get(System, system_uuid)
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if not system:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"El sistema con ID {ticket.affected_system_id} no existe."
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)
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db_ticket = Ticket(
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id=uuid.uuid4(),
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tenant_id=current_user.tenant_id,
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ticket_number=ticket_number,
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subject=ticket.subject,
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description=ticket.description,
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category_id=category_uuid,
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affected_system_id=system_uuid, # ✅ CORREGIDO: Nombre correcto del campo
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priority=TicketPriority[ticket.priority.upper()],
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created_by=current_user.id,
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status=TicketStatus.NEW,
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created_at=datetime.utcnow(),
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updated_at=datetime.utcnow()
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)
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db.add(db_ticket)
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await db.commit()
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await db.refresh(db_ticket)
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# ✅ CORREGIDO: Usar affected_system_id en respuesta
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return {
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"id": str(db_ticket.id),
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"ticket_number": db_ticket.ticket_number,
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"subject": db_ticket.subject,
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"description": db_ticket.description,
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"status": db_ticket.status.value,
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"priority": db_ticket.priority.value,
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"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
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"affected_system_id": str(db_ticket.affected_system_id) if db_ticket.affected_system_id else None, # ✅ CORREGIDO
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"created_by": str(db_ticket.created_by),
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"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
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"created_at": db_ticket.created_at,
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"updated_at": db_ticket.updated_at
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}
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except ValueError as e:
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await db.rollback()
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Invalid UUID format: {str(e)}"
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)
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except Exception as e:
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await db.rollback()
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Error creating ticket: {str(e)}"
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)
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@router.get("/", response_model=List[TicketResponse])
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async def get_tickets(
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skip: int = 0,
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limit: int = 100,
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status_filter: Optional[str] = None,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Obtener tickets del usuario actual
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"""
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query = select(Ticket).where(
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Ticket.tenant_id == current_user.tenant_id,
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Ticket.created_by == current_user.id
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)
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if status_filter:
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try:
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status_enum = TicketStatus[status_filter.upper()]
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query = query.where(Ticket.status == status_enum)
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except KeyError:
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
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detail=f"Invalid status: {status_filter}"
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)
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query = query.order_by(Ticket.created_at.desc()).offset(skip).limit(limit)
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result = await db.execute(query)
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tickets = result.scalars().all()
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# ✅ CORREGIDO: Usar affected_system_id
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return [
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{
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"id": str(t.id),
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"ticket_number": t.ticket_number,
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"subject": t.subject,
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"description": t.description,
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"status": t.status.value,
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"priority": t.priority.value,
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"category_id": str(t.category_id) if t.category_id else None,
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"affected_system_id": str(t.affected_system_id) if t.affected_system_id else None, # ✅ CORREGIDO
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"created_by": str(t.created_by),
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"assigned_to": str(t.assigned_to) if t.assigned_to else None,
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"created_at": t.created_at,
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"updated_at": t.updated_at
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}
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for t in tickets
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]
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@router.get("/{ticket_id}", response_model=TicketResponse)
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async def get_ticket(
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ticket_id: str,
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db: AsyncSession = Depends(get_db),
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current_user: User = Depends(get_current_user)
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):
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"""
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Obtener un ticket específico
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"""
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try:
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ticket_uuid = uuid.UUID(ticket_id)
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except ValueError:
|
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raise HTTPException(
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status_code=status.HTTP_400_BAD_REQUEST,
|
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detail="Invalid ticket ID format"
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)
|
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|
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query = select(Ticket).where(
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Ticket.id == ticket_uuid,
|
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Ticket.tenant_id == current_user.tenant_id,
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Ticket.created_by == current_user.id
|
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)
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|
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result = await db.execute(query)
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ticket = result.scalars().first()
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|
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if not ticket:
|
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raise HTTPException(
|
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status_code=status.HTTP_404_NOT_FOUND,
|
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detail=f"Ticket {ticket_id} not found"
|
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)
|
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|
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# ✅ CORREGIDO: Usar affected_system_id
|
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return {
|
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"id": str(ticket.id),
|
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"ticket_number": ticket.ticket_number,
|
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"subject": ticket.subject,
|
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"description": ticket.description,
|
||||
"status": ticket.status.value,
|
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"priority": ticket.priority.value,
|
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"category_id": str(ticket.category_id) if ticket.category_id else None,
|
||||
"affected_system_id": str(ticket.affected_system_id) if ticket.affected_system_id else None, # ✅ CORREGIDO
|
||||
"created_by": str(ticket.created_by),
|
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"assigned_to": str(ticket.assigned_to) if ticket.assigned_to else None,
|
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"created_at": ticket.created_at,
|
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"updated_at": ticket.updated_at
|
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}
|
||||
|
||||
|
||||
@router.patch("/{ticket_id}", response_model=TicketResponse)
|
||||
async def update_ticket(
|
||||
ticket_id: str,
|
||||
ticket_update: TicketUpdate,
|
||||
db: AsyncSession = Depends(get_db),
|
||||
current_user: User = Depends(get_current_user)
|
||||
):
|
||||
"""
|
||||
Actualizar un ticket
|
||||
"""
|
||||
try:
|
||||
ticket_uuid = uuid.UUID(ticket_id)
|
||||
except ValueError:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail="Invalid ticket ID format"
|
||||
)
|
||||
|
||||
query = select(Ticket).where(
|
||||
Ticket.id == ticket_uuid,
|
||||
Ticket.tenant_id == current_user.tenant_id,
|
||||
Ticket.created_by == current_user.id
|
||||
)
|
||||
|
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result = await db.execute(query)
|
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db_ticket = result.scalars().first()
|
||||
|
||||
if not db_ticket:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_404_NOT_FOUND,
|
||||
detail=f"Ticket {ticket_id} not found"
|
||||
)
|
||||
|
||||
try:
|
||||
update_data = ticket_update.dict(exclude_unset=True)
|
||||
|
||||
for field, value in update_data.items():
|
||||
if field == "status" and value:
|
||||
setattr(db_ticket, field, TicketStatus[value.upper()])
|
||||
elif field == "priority" and value:
|
||||
setattr(db_ticket, field, TicketPriority[value.upper()])
|
||||
elif field == "assigned_to" and value:
|
||||
setattr(db_ticket, field, uuid.UUID(value))
|
||||
else:
|
||||
setattr(db_ticket, field, value)
|
||||
|
||||
db_ticket.updated_at = datetime.utcnow()
|
||||
|
||||
await db.commit()
|
||||
await db.refresh(db_ticket)
|
||||
|
||||
# ✅ CORREGIDO: Usar affected_system_id
|
||||
return {
|
||||
"id": str(db_ticket.id),
|
||||
"ticket_number": db_ticket.ticket_number,
|
||||
"subject": db_ticket.subject,
|
||||
"description": db_ticket.description,
|
||||
"status": db_ticket.status.value,
|
||||
"priority": db_ticket.priority.value,
|
||||
"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
|
||||
"affected_system_id": str(db_ticket.affected_system_id) if db_ticket.affected_system_id else None, # ✅ CORREGIDO
|
||||
"created_by": str(db_ticket.created_by),
|
||||
"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
|
||||
"created_at": db_ticket.created_at,
|
||||
"updated_at": db_ticket.updated_at
|
||||
}
|
||||
|
||||
except Exception as e:
|
||||
await db.rollback()
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail=f"Error updating ticket: {str(e)}"
|
||||
)
|
||||
|
||||
|
||||
@router.patch("/{ticket_id}/close", response_model=TicketResponse)
|
||||
async def close_ticket(
|
||||
ticket_id: str,
|
||||
close_request: TicketCloseRequest,
|
||||
db: AsyncSession = Depends(get_db),
|
||||
current_user: User = Depends(get_current_user)
|
||||
):
|
||||
"""
|
||||
Cerrar un ticket
|
||||
"""
|
||||
try:
|
||||
ticket_uuid = uuid.UUID(ticket_id)
|
||||
except ValueError:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail="Invalid ticket ID format"
|
||||
)
|
||||
|
||||
query = select(Ticket).where(
|
||||
Ticket.id == ticket_uuid,
|
||||
Ticket.tenant_id == current_user.tenant_id,
|
||||
Ticket.created_by == current_user.id
|
||||
)
|
||||
|
||||
result = await db.execute(query)
|
||||
db_ticket = result.scalars().first()
|
||||
|
||||
if not db_ticket:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_404_NOT_FOUND,
|
||||
detail=f"Ticket {ticket_id} not found"
|
||||
)
|
||||
|
||||
try:
|
||||
db_ticket.status = TicketStatus.CLOSED
|
||||
db_ticket.updated_at = datetime.utcnow()
|
||||
|
||||
await db.commit()
|
||||
await db.refresh(db_ticket)
|
||||
|
||||
# ✅ CORREGIDO: Usar affected_system_id
|
||||
return {
|
||||
"id": str(db_ticket.id),
|
||||
"ticket_number": db_ticket.ticket_number,
|
||||
"subject": db_ticket.subject,
|
||||
"description": db_ticket.description,
|
||||
"status": db_ticket.status.value,
|
||||
"priority": db_ticket.priority.value,
|
||||
"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
|
||||
"affected_system_id": str(db_ticket.affected_system_id) if db_ticket.affected_system_id else None, # ✅ CORREGIDO
|
||||
"created_by": str(db_ticket.created_by),
|
||||
"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
|
||||
"created_at": db_ticket.created_at,
|
||||
"updated_at": db_ticket.updated_at
|
||||
}
|
||||
|
||||
except Exception as e:
|
||||
await db.rollback()
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail=f"Error closing ticket: {str(e)}"
|
||||
)
|
||||
|
||||
|
||||
# ===================================
|
||||
# COMMENT ENDPOINTS (placeholder)
|
||||
# ===================================
|
||||
|
||||
@router.get("/{ticket_id}/comments")
|
||||
async def get_ticket_comments(
|
||||
ticket_id: str,
|
||||
db: AsyncSession = Depends(get_db),
|
||||
current_user: User = Depends(get_current_user)
|
||||
):
|
||||
"""
|
||||
Obtener comentarios de un ticket
|
||||
"""
|
||||
return []
|
||||
|
||||
|
||||
@router.post("/{ticket_id}/comments", status_code=status.HTTP_201_CREATED)
|
||||
async def create_comment(
|
||||
ticket_id: str,
|
||||
db: AsyncSession = Depends(get_db),
|
||||
current_user: User = Depends(get_current_user)
|
||||
):
|
||||
"""
|
||||
Agregar un comentario a un ticket
|
||||
"""
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_501_NOT_IMPLEMENTED,
|
||||
detail="Comments not yet implemented"
|
||||
)
|
||||
|
||||
|
||||
# ===================================
|
||||
# ATTACHMENT ENDPOINTS (placeholder)
|
||||
# ===================================
|
||||
|
||||
@router.get("/{ticket_id}/attachments")
|
||||
async def get_ticket_attachments(
|
||||
ticket_id: str,
|
||||
db: AsyncSession = Depends(get_db),
|
||||
current_user: User = Depends(get_current_user)
|
||||
):
|
||||
"""
|
||||
Obtener adjuntos de un ticket
|
||||
"""
|
||||
return []
|
||||
|
||||
|
||||
@router.post("/{ticket_id}/attachments", status_code=status.HTTP_201_CREATED)
|
||||
async def upload_attachment(
|
||||
ticket_id: str,
|
||||
file: UploadFile = File(...),
|
||||
db: AsyncSession = Depends(get_db),
|
||||
current_user: User = Depends(get_current_user)
|
||||
):
|
||||
"""
|
||||
Subir un archivo adjunto a un ticket
|
||||
"""
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_501_NOT_IMPLEMENTED,
|
||||
detail="File uploads not yet implemented"
|
||||
)
|
||||
@@ -0,0 +1,47 @@
|
||||
"""Fix client_profiles timestamps to use server defaults
|
||||
|
||||
Revision ID: fix_client_timestamps
|
||||
Revises: a1b2c3d4e5f6
|
||||
Create Date: 2026-02-17 12:05:00.000000
|
||||
|
||||
"""
|
||||
from alembic import op
|
||||
import sqlalchemy as sa
|
||||
|
||||
|
||||
# revision identifiers, used by Alembic.
|
||||
revision = 'fix_client_timestamps'
|
||||
down_revision = 'a1b2c3d4e5f6'
|
||||
branch_labels = None
|
||||
depends_on = None
|
||||
|
||||
|
||||
def upgrade() -> None:
|
||||
# Modificar created_at para usar server_default
|
||||
op.alter_column('client_profiles', 'created_at',
|
||||
existing_type=sa.DateTime(timezone=True),
|
||||
nullable=False,
|
||||
server_default=sa.text('now()')
|
||||
)
|
||||
|
||||
# Modificar updated_at para usar server_default
|
||||
op.alter_column('client_profiles', 'updated_at',
|
||||
existing_type=sa.DateTime(timezone=True),
|
||||
nullable=False,
|
||||
server_default=sa.text('now()')
|
||||
)
|
||||
|
||||
|
||||
def downgrade() -> None:
|
||||
# Remover server_default
|
||||
op.alter_column('client_profiles', 'created_at',
|
||||
existing_type=sa.DateTime(timezone=True),
|
||||
nullable=False,
|
||||
server_default=None
|
||||
)
|
||||
|
||||
op.alter_column('client_profiles', 'updated_at',
|
||||
existing_type=sa.DateTime(timezone=True),
|
||||
nullable=False,
|
||||
server_default=None
|
||||
)
|
||||
Reference in New Issue
Block a user