🚀 Release v1.4.1 - Enhanced Ticket Management Features

✨ New Features:
• Added admin filter by client/organization in internal frontend
• Enhanced attachments viewer with toggle button in client frontend
• Added attachment counter and improved UX in ticket conversation

🔧 Backend Improvements:
• New `/tickets/admin/all` endpoint for administrators
• Advanced filtering by tenant, status, and priority
• Rich response data with tenant and user information
• Proper admin permissions validation

🎨 Frontend Enhancements:
• Client filter dropdown in admin panel
• Enhanced ticket table with client/organization info
• Collapsible attachments section with visual indicator
• Improved API parameter handling (fixed undefined filters)
• Better responsive design and hover effects

🐛 Bug Fixes:
• Fixed undefined URL parameters in API calls
• Corrected parameter filtering in API utility
• Improved error handling for admin endpoints

📱 UI/UX:
• Added visual badges for attachment count
• Enhanced table columns with client/creator information
• Improved button styling and interaction feedback
• Better organization of ticket conversation layout

backend/app/api/v1/endpoints/tickets.py

@@ -210,6 +210,148 @@ async def get_tickets(
     ]
 
 
+@router.get("/admin/all", response_model=List[dict])
+async def get_all_tickets_admin(
+    skip: int = 0,
+    limit: int = 100,
+    status_filter: Optional[str] = None,
+    priority_filter: Optional[str] = None,
+    tenant_id_filter: Optional[str] = None,
+    db: AsyncSession = Depends(get_db),
+    current_user: User = Depends(get_current_user)
+):
+    """
+    Obtener todos los tickets de todos los tenants (solo para administradores)
+    Incluye información del tenant y usuario que creó el ticket
+    """
+    # Verificar que el usuario sea administrador
+    if current_user.role not in ["ADMIN", "SUPPORT_MANAGER"]:
+        raise HTTPException(
+            status_code=status.HTTP_403_FORBIDDEN,
+            detail="No tienes permisos para acceder a esta función"
+        )
+    
+    # Query base con joins para obtener información del tenant y usuario creador
+    query = select(Ticket, Tenant, User).join(
+        Tenant, Ticket.tenant_id == Tenant.id
+    ).join(
+        User, Ticket.created_by == User.id
+    )
+    
+    # Aplicar filtros
+    if status_filter:
+        try:
+            status_enum = TicketStatus[status_filter.upper()]
+            query = query.where(Ticket.status == status_enum)
+        except KeyError:
+            raise HTTPException(
+                status_code=status.HTTP_400_BAD_REQUEST,
+                detail=f"Invalid status: {status_filter}"
+            )
+    
+    if priority_filter:
+        try:
+            priority_enum = TicketPriority[priority_filter.upper()]
+            query = query.where(Ticket.priority == priority_enum)
+        except KeyError:
+            raise HTTPException(
+                status_code=status.HTTP_400_BAD_REQUEST,
+                detail=f"Invalid priority: {priority_filter}"
+            )
+    
+    if tenant_id_filter:
+        try:
+            tenant_uuid = uuid.UUID(tenant_id_filter)
+            query = query.where(Ticket.tenant_id == tenant_uuid)
+        except ValueError:
+            raise HTTPException(
+                status_code=status.HTTP_400_BAD_REQUEST,
+                detail="Invalid tenant ID format"
+            )
+    
+    query = query.order_by(Ticket.created_at.desc()).offset(skip).limit(limit)
+    
+    result = await db.execute(query)
+    rows = result.all()
+    
+    return [
+        {
+            "id": str(ticket.id),
+            "ticket_number": ticket.ticket_number,
+            "subject": ticket.subject,
+            "title": ticket.subject,
+            "description": ticket.description,
+            "status": ticket.status.value,
+            "priority": ticket.priority.value,
+            "category_id": str(ticket.category_id) if ticket.category_id else None,
+            "affected_system_id": str(ticket.affected_system_id) if ticket.affected_system_id else None,
+            "created_by": str(ticket.created_by),
+            "assigned_to": str(ticket.assigned_to) if ticket.assigned_to else None,
+            "created_at": ticket.created_at,
+            "updated_at": ticket.updated_at,
+            # Información del tenant/cliente
+            "tenant": {
+                "id": str(tenant.id),
+                "name": tenant.name,
+                "slug": tenant.slug,
+                "contact_email": tenant.contact_email
+            },
+            # Información del usuario creador
+            "created_by_user": {
+                "id": str(user.id),
+                "email": user.email,
+                "first_name": user.first_name,
+                "last_name": user.last_name,
+                "role": user.role.value if hasattr(user.role, 'value') else str(user.role)
+            }
+        }
+        for ticket, tenant, user in rows
+    ]
+
+
+@router.get("/{ticket_id}", response_model=TicketResponse)
+async def get_ticket(
+    ticket_id: str,
+    db: AsyncSession = Depends(get_db),
+    current_user: User = Depends(get_current_user)
+):
+    
+    if status_filter:
+        try:
+            status_enum = TicketStatus[status_filter.upper()]
+            query = query.where(Ticket.status == status_enum)
+        except KeyError:
+            raise HTTPException(
+                status_code=status.HTTP_400_BAD_REQUEST,
+                detail=f"Invalid status: {status_filter}"
+            )
+    
+    query = query.order_by(Ticket.created_at.desc()).offset(skip).limit(limit)
+    
+    result = await db.execute(query)
+    tickets = result.scalars().all()
+    
+    # ✅ CORREGIDO: Usar affected_system_id
+    return [
+        {
+            "id": str(t.id),
+            "ticket_number": t.ticket_number,
+            "subject": t.subject,
+            "title": t.subject,
+            "description": t.description,
+            "status": t.status.value,
+            "priority": t.priority.value,
+            "category_id": str(t.category_id) if t.category_id else None,
+            "affected_system_id": str(t.affected_system_id) if t.affected_system_id else None,  # ✅ CORREGIDO
+            "created_by": str(t.created_by),
+            "assigned_to": str(t.assigned_to) if t.assigned_to else None,
+            "created_at": t.created_at,
+            "updated_at": t.updated_at
+        }
+        for t in tickets
+    ]
+
+
 @router.get("/{ticket_id}", response_model=TicketResponse)
 async def get_ticket(
     ticket_id: str,

frontend-client/src/routes/tickets/[id]/+page.svelte

@@ -14,7 +14,8 @@
   let closeResolution = '';
   let fileInput: HTMLInputElement;
   let isUploading = false;
-  let pollingInterval: any = null; 
+  let pollingInterval: any = null;
+  let showAttachments = true; // Variable para controlar la visibilidad de attachments 
   
   async function loadComments() {
   try {
@@ -257,42 +258,59 @@
         {#if $tickets.attachments.length > 0}
           <div class="card">
             <div class="card-header">
-              <h3 class="text-lg font-semibold text-gray-900">Archivos Adjuntos</h3>
+              <div class="flex items-center justify-between">
-            </div>
+                <h3 class="text-lg font-semibold text-gray-900 flex items-center space-x-2">
-            <div class="card-content">
+                  <span>Archivos Adjuntos</span>
-              <div class="space-y-3">
+                  <span class="inline-flex items-center px-2.5 py-0.5 rounded-full text-xs font-medium bg-blue-100 text-blue-800">
-                {#each $tickets.attachments as attachment}
+                    {$tickets.attachments.length} archivo{$tickets.attachments.length !== 1 ? 's' : ''}
-                  <div class="flex items-center justify-between p-3 bg-gray-50 rounded-lg">
+                  </span>
-                    <div class="flex items-center space-x-3">
+                </h3>
-                      <div class="w-8 h-8 bg-gray-200 rounded flex items-center justify-center">
+                <button 
-                        <svg class="w-4 h-4 text-gray-600" fill="none" stroke="currentColor" viewBox="0 0 24 24">
+                  class="text-sm text-gray-500 hover:text-gray-700"
-                          <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M15.172 7l-6.586 6.586a2 2 0 102.828 2.828l6.414-6.586a4 4 0 00-5.656-5.656l-6.415 6.585a6 6 0 108.486 8.486L20.5 13" />
+                  title="Ver/Ocultar archivos adjuntos"
-                        </svg>
+                  on:click={() => showAttachments = !showAttachments}
-                      </div>
+                >
-                      <div>
+                  {showAttachments ? 'Ocultar' : 'Ver'} archivos
-                        <p class="text-sm font-medium text-gray-900">
+                </button>
-                          {attachment.original_filename}
-                        </p>
-                        <p class="text-xs text-gray-500">
-                          {Math.round(attachment.size_bytes / 1024)} KB • 
-                          Subido por {attachment.uploaded_by_name} • 
-                          {formatDate(attachment.uploaded_at)}
-                        </p>
-                      </div>
-                    </div>
-                    <a
-                      href="/api/v1/tickets/{ticketId}/attachments/{attachment.id}/download"
-                      class="btn-ghost p-2"
-                      target="_blank"
-                    >
-                      <svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
-                        <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 10v6m0 0l-3-3m3 3l3-3m2 8H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z" />
-                      </svg>
-                    </a>
-                  </div>
-                {/each}
               </div>
             </div>
+            {#if showAttachments}
+              <div class="card-content">
+                <div class="space-y-3">
+                  {#each $tickets.attachments as attachment}
+                    <div class="flex items-center justify-between p-3 bg-gray-50 rounded-lg hover:bg-gray-100 transition-colors">
+                      <div class="flex items-center space-x-3">
+                        <div class="w-8 h-8 bg-gray-200 rounded flex items-center justify-center">
+                          <svg class="w-4 h-4 text-gray-600" fill="none" stroke="currentColor" viewBox="0 0 24 24">
+                            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M15.172 7l-6.586 6.586a2 2 0 102.828 2.828l6.414-6.586a4 4 0 00-5.656-5.656l-6.415 6.585a6 6 0 108.486 8.486L20.5 13" />
+                          </svg>
+                        </div>
+                        <div>
+                          <p class="text-sm font-medium text-gray-900">
+                            {attachment.original_filename}
+                          </p>
+                          <p class="text-xs text-gray-500">
+                            {Math.round(attachment.size_bytes / 1024)} KB • 
+                            Subido por {attachment.uploaded_by_name} • 
+                            {formatDate(attachment.uploaded_at)}
+                          </p>
+                        </div>
+                      </div>
+                      <a
+                        href="/api/v1/tickets/{ticketId}/attachments/{attachment.id}/download"
+                        class="btn-ghost p-2 hover:bg-blue-100 rounded-md transition-colors"
+                        target="_blank"
+                        title="Descargar archivo"
+                      >
+                        <svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
+                          <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 10v6m0 0l-3-3m3 3l3-3m2 8H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z" />
+                        </svg>
+                      </a>
+                    </div>
+                  {/each}
+                </div>
+              </div>
+            {/if}
           </div>
         {/if}
         

frontend-internal/src/lib/utils/api.ts

@@ -12,8 +12,15 @@ async function request<T>(endpoint: string, options: RequestOptions = {}): Promi
   
   let url = `${API_BASE}${endpoint}`;
   if (params) {
-    const searchParams = new URLSearchParams(params);
+    // Filtrar parámetros undefined y null
-    url += `?${searchParams.toString()}`;
+    const filteredParams = Object.entries(params)
+      .filter(([key, value]) => value !== undefined && value !== null && value !== '')
+      .reduce((acc, [key, value]) => ({ ...acc, [key]: value }), {});
+    
+    if (Object.keys(filteredParams).length > 0) {
+      const searchParams = new URLSearchParams(filteredParams);
+      url += `?${searchParams.toString()}`;
+    }
   }
 
   const authState = get(auth);

frontend-internal/src/routes/tickets/+page.svelte

@@ -9,6 +9,7 @@
   let categories = [];
   let systems = [];
   let users = [];
+  let tenants = []; // Nueva lista de tenants
   let isLoading = false;
   let showModal = false;
   let showEditModal = false;
@@ -18,6 +19,7 @@
   // Filtros
   let filterStatus = '';
   let filterPriority = '';
+  let filterTenant = ''; // Nuevo filtro por cliente/tenant
   
   // Form para editar
   let editFormData = {
@@ -50,25 +52,29 @@
     { value: 'URGENT', label: 'Urgente', color: 'red' }
   ];
 
-  // Ajustar la función loadData para asegurar que los filtros se envíen correctamente
+  // Ajustar la función loadData para usar el endpoint administrativo con filtros
   async function loadData() {
     isLoading = true;
     try {
-      const [ticketsData, categoriesData, systemsData, usersData] = await Promise.all([
+      // Preparar parámetros filtrando valores vacíos
-        api.get('/tickets/', {
+      const ticketParams = {};
-          params: {
+      if (filterStatus) ticketParams.status_filter = filterStatus;
-            status: filterStatus || undefined,
+      if (filterPriority) ticketParams.priority_filter = filterPriority;
-            priority: filterPriority || undefined
+      if (filterTenant) ticketParams.tenant_id_filter = filterTenant;
-          }
+
-        }),
+      const [ticketsData, categoriesData, systemsData, usersData, tenantsData] = await Promise.all([
+        // Usar el nuevo endpoint administrativo
+        api.get('/tickets/admin/all', ticketParams),
         api.get('/categories/'),
         api.get('/systems/'),
-        api.get('/users/')
+        api.get('/users/'),
+        api.get('/tenants/') // Cargar lista de tenants
       ]);
       tickets = ticketsData;
       categories = categoriesData;
       systems = systemsData;
       users = usersData;
+      tenants = tenantsData;
     } catch (e) {
       toast.error('Error cargando datos: ' + (e.message || 'Error desconocido'));
     } finally {
@@ -237,7 +243,22 @@
 
   <!-- Filtros -->
   <div class="mt-6 bg-white shadow sm:rounded-lg p-4">
-    <div class="grid grid-cols-1 gap-4 sm:grid-cols-3">
+    <div class="grid grid-cols-1 gap-4 sm:grid-cols-4">
+      <div>
+        <label for="filterTenant" class="block text-sm font-medium text-gray-700">Cliente/Empresa</label>
+        <select
+          id="filterTenant"
+          bind:value={filterTenant}
+          on:change={applyFilters}
+          class="mt-1 block w-full rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm border p-2"
+        >
+          <option value="">Todos los clientes</option>
+          {#each tenants as tenant}
+            <option value={tenant.id}>{tenant.name}</option>
+          {/each}
+        </select>
+      </div>
+      
       <div>
         <label for="filterStatus" class="block text-sm font-medium text-gray-700">Estado</label>
         <select
@@ -288,12 +309,13 @@
             <thead class="bg-gray-50">
               <tr>
                 <th scope="col" class="py-3.5 pl-4 pr-3 text-left text-sm font-semibold text-gray-900 sm:pl-6">Ticket</th>
+                <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Cliente/Empresa</th>
                 <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Asunto</th>
                 <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Estado</th>
                 <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Prioridad</th>
-                <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Categoría</th>
+                <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Creado por</th>
                 <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Asignado a</th>
-                <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Creado</th>
+                <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Fecha</th>
                 <th scope="col" class="relative py-3.5 pl-3 pr-4 sm:pr-6">
                   <span class="sr-only">Acciones</span>
                 </th>
@@ -301,9 +323,9 @@
             </thead>
             <tbody class="divide-y divide-gray-200 bg-white">
               {#if isLoading}
-                <tr><td colspan="8" class="text-center py-4">Cargando...</td></tr>
+                <tr><td colspan="9" class="text-center py-4">Cargando...</td></tr>
               {:else if tickets.length === 0}
-                <tr><td colspan="8" class="text-center py-4">No hay tickets registrados</td></tr>
+                <tr><td colspan="9" class="text-center py-4">No hay tickets registrados</td></tr>
               {:else}
                 {#each tickets as ticket}
                   <tr 
@@ -313,6 +335,10 @@
                     <td class="whitespace-nowrap py-4 pl-4 pr-3 text-sm font-medium text-gray-900 sm:pl-6">
                       {ticket.ticket_number || ticket.id.substring(0, 8)}
                     </td>
+                    <td class="px-3 py-4 text-sm text-gray-900">
+                      <div class="font-medium text-indigo-600">{ticket.tenant?.name || 'N/A'}</div>
+                      <div class="text-xs text-gray-500">{ticket.tenant?.contact_email || ''}</div>
+                    </td>
                     <td class="px-3 py-4 text-sm text-gray-900">
                       <div class="font-medium">{ticket.subject}</div>
                       <div class="text-gray-500 truncate max-w-xs">{ticket.description}</div>
@@ -327,8 +353,10 @@
                         {getPriorityBadge(ticket.priority).label}
                       </span>
                     </td>
-                    <td class="whitespace-nowrap px-3 py-4 text-sm text-gray-500">
+                    <td class="px-3 py-4 text-sm text-gray-900">
-                      {getCategoryName(ticket.category_id)}
+                      <div class="font-medium">{ticket.created_by_user?.first_name} {ticket.created_by_user?.last_name}</div>
+                      <div class="text-xs text-gray-500">{ticket.created_by_user?.email}</div>
+                      <div class="text-xs text-indigo-600">{ticket.created_by_user?.role || ''}</div>
                     </td>
                     <td class="whitespace-nowrap px-3 py-4 text-sm text-gray-500">
                       {getUserName(ticket.assigned_to)}