🚀 Release v1.4.1 - Enhanced Ticket Management Features

✨ New Features:
• Added admin filter by client/organization in internal frontend
• Enhanced attachments viewer with toggle button in client frontend
• Added attachment counter and improved UX in ticket conversation

🔧 Backend Improvements:
• New `/tickets/admin/all` endpoint for administrators
• Advanced filtering by tenant, status, and priority
• Rich response data with tenant and user information
• Proper admin permissions validation

🎨 Frontend Enhancements:
• Client filter dropdown in admin panel
• Enhanced ticket table with client/organization info
• Collapsible attachments section with visual indicator
• Improved API parameter handling (fixed undefined filters)
• Better responsive design and hover effects

🐛 Bug Fixes:
• Fixed undefined URL parameters in API calls
• Corrected parameter filtering in API utility
• Improved error handling for admin endpoints

📱 UI/UX:
• Added visual badges for attachment count
• Enhanced table columns with client/creator information
• Improved button styling and interaction feedback
• Better organization of ticket conversation layout

backend/app/api/v1/endpoints/tickets.py

@@ -210,6 +210,148 @@ async def get_tickets(
     ]
 
 
+@router.get("/admin/all", response_model=List[dict])
+async def get_all_tickets_admin(
+    skip: int = 0,
+    limit: int = 100,
+    status_filter: Optional[str] = None,
+    priority_filter: Optional[str] = None,
+    tenant_id_filter: Optional[str] = None,
+    db: AsyncSession = Depends(get_db),
+    current_user: User = Depends(get_current_user)
+):
+    """
+    Obtener todos los tickets de todos los tenants (solo para administradores)
+    Incluye información del tenant y usuario que creó el ticket
+    """
+    # Verificar que el usuario sea administrador
+    if current_user.role not in ["ADMIN", "SUPPORT_MANAGER"]:
+        raise HTTPException(
+            status_code=status.HTTP_403_FORBIDDEN,
+            detail="No tienes permisos para acceder a esta función"
+        )
+    
+    # Query base con joins para obtener información del tenant y usuario creador
+    query = select(Ticket, Tenant, User).join(
+        Tenant, Ticket.tenant_id == Tenant.id
+    ).join(
+        User, Ticket.created_by == User.id
+    )
+    
+    # Aplicar filtros
+    if status_filter:
+        try:
+            status_enum = TicketStatus[status_filter.upper()]
+            query = query.where(Ticket.status == status_enum)
+        except KeyError:
+            raise HTTPException(
+                status_code=status.HTTP_400_BAD_REQUEST,
+                detail=f"Invalid status: {status_filter}"
+            )
+    
+    if priority_filter:
+        try:
+            priority_enum = TicketPriority[priority_filter.upper()]
+            query = query.where(Ticket.priority == priority_enum)
+        except KeyError:
+            raise HTTPException(
+                status_code=status.HTTP_400_BAD_REQUEST,
+                detail=f"Invalid priority: {priority_filter}"
+            )
+    
+    if tenant_id_filter:
+        try:
+            tenant_uuid = uuid.UUID(tenant_id_filter)
+            query = query.where(Ticket.tenant_id == tenant_uuid)
+        except ValueError:
+            raise HTTPException(
+                status_code=status.HTTP_400_BAD_REQUEST,
+                detail="Invalid tenant ID format"
+            )
+    
+    query = query.order_by(Ticket.created_at.desc()).offset(skip).limit(limit)
+    
+    result = await db.execute(query)
+    rows = result.all()
+    
+    return [
+        {
+            "id": str(ticket.id),
+            "ticket_number": ticket.ticket_number,
+            "subject": ticket.subject,
+            "title": ticket.subject,
+            "description": ticket.description,
+            "status": ticket.status.value,
+            "priority": ticket.priority.value,
+            "category_id": str(ticket.category_id) if ticket.category_id else None,
+            "affected_system_id": str(ticket.affected_system_id) if ticket.affected_system_id else None,
+            "created_by": str(ticket.created_by),
+            "assigned_to": str(ticket.assigned_to) if ticket.assigned_to else None,
+            "created_at": ticket.created_at,
+            "updated_at": ticket.updated_at,
+            # Información del tenant/cliente
+            "tenant": {
+                "id": str(tenant.id),
+                "name": tenant.name,
+                "slug": tenant.slug,
+                "contact_email": tenant.contact_email
+            },
+            # Información del usuario creador
+            "created_by_user": {
+                "id": str(user.id),
+                "email": user.email,
+                "first_name": user.first_name,
+                "last_name": user.last_name,
+                "role": user.role.value if hasattr(user.role, 'value') else str(user.role)
+            }
+        }
+        for ticket, tenant, user in rows
+    ]
+
+
+@router.get("/{ticket_id}", response_model=TicketResponse)
+async def get_ticket(
+    ticket_id: str,
+    db: AsyncSession = Depends(get_db),
+    current_user: User = Depends(get_current_user)
+):
+    
+    if status_filter:
+        try:
+            status_enum = TicketStatus[status_filter.upper()]
+            query = query.where(Ticket.status == status_enum)
+        except KeyError:
+            raise HTTPException(
+                status_code=status.HTTP_400_BAD_REQUEST,
+                detail=f"Invalid status: {status_filter}"
+            )
+    
+    query = query.order_by(Ticket.created_at.desc()).offset(skip).limit(limit)
+    
+    result = await db.execute(query)
+    tickets = result.scalars().all()
+    
+    # ✅ CORREGIDO: Usar affected_system_id
+    return [
+        {
+            "id": str(t.id),
+            "ticket_number": t.ticket_number,
+            "subject": t.subject,
+            "title": t.subject,
+            "description": t.description,
+            "status": t.status.value,
+            "priority": t.priority.value,
+            "category_id": str(t.category_id) if t.category_id else None,
+            "affected_system_id": str(t.affected_system_id) if t.affected_system_id else None,  # ✅ CORREGIDO
+            "created_by": str(t.created_by),
+            "assigned_to": str(t.assigned_to) if t.assigned_to else None,
+            "created_at": t.created_at,
+            "updated_at": t.updated_at
+        }
+        for t in tickets
+    ]
+
+
 @router.get("/{ticket_id}", response_model=TicketResponse)
 async def get_ticket(
     ticket_id: str,