Nuevos cambios en el servidor
This commit is contained in:
@@ -1,8 +1,9 @@
|
||||
"""
|
||||
Tickets endpoints - ServiceManagerWeb
|
||||
Tickets endpoints - ServiceManagerWeb (VERSION FINAL CORREGIDA)
|
||||
"""
|
||||
|
||||
from fastapi import APIRouter, Depends, HTTPException, status, UploadFile, File
|
||||
from pydantic import BaseModel
|
||||
from sqlalchemy.ext.asyncio import AsyncSession
|
||||
from sqlalchemy import select, func
|
||||
from typing import List, Optional
|
||||
@@ -11,10 +12,13 @@ from app.core.database import get_db
|
||||
from app.api.deps import get_current_user
|
||||
from app.models.ticket import Ticket, TicketStatus, TicketPriority
|
||||
from app.models.user import User
|
||||
from pydantic import BaseModel
|
||||
from app.models.category import Category
|
||||
from app.models.system import System
|
||||
import uuid
|
||||
import logging
|
||||
|
||||
router = APIRouter()
|
||||
logger = logging.getLogger(__name__)
|
||||
|
||||
# ===================================
|
||||
# SCHEMAS
|
||||
@@ -24,7 +28,7 @@ class TicketCreate(BaseModel):
|
||||
subject: str
|
||||
description: str
|
||||
category_id: Optional[str] = None
|
||||
system_id: Optional[str] = None
|
||||
affected_system_id: Optional[str] = None # Updated field name
|
||||
priority: str = "MEDIUM"
|
||||
|
||||
class TicketUpdate(BaseModel):
|
||||
@@ -42,7 +46,7 @@ class TicketResponse(BaseModel):
|
||||
status: str
|
||||
priority: str
|
||||
category_id: Optional[str] = None
|
||||
system_id: Optional[str] = None
|
||||
affected_system_id: Optional[str] = None # Updated field name
|
||||
created_by: str
|
||||
assigned_to: Optional[str] = None
|
||||
created_at: datetime
|
||||
@@ -78,8 +82,27 @@ async def create_ticket(
|
||||
|
||||
# Convertir IDs de string a UUID si son proporcionados
|
||||
category_uuid = uuid.UUID(ticket.category_id) if ticket.category_id else None
|
||||
system_uuid = uuid.UUID(ticket.system_id) if ticket.system_id else None
|
||||
system_uuid = uuid.UUID(ticket.affected_system_id) if ticket.affected_system_id else None
|
||||
|
||||
# ✅ CORRECCIÓN: Validar en la tabla correcta 'categories'
|
||||
if category_uuid:
|
||||
category = await db.get(Category, category_uuid)
|
||||
if not category:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail=f"La categoría con ID {ticket.category_id} no existe."
|
||||
)
|
||||
|
||||
# Validar si el system_id existe en la tabla systems
|
||||
if system_uuid:
|
||||
system = await db.get(System, system_uuid)
|
||||
if not system:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail=f"El sistema con ID {ticket.affected_system_id} no existe."
|
||||
)
|
||||
|
||||
# ✅ CORRECCIÓN: Usar 'affected_system_id' (nombre real en la BD)
|
||||
db_ticket = Ticket(
|
||||
id=uuid.uuid4(),
|
||||
tenant_id=current_user.tenant_id,
|
||||
@@ -87,7 +110,7 @@ async def create_ticket(
|
||||
subject=ticket.subject,
|
||||
description=ticket.description,
|
||||
category_id=category_uuid,
|
||||
system_id=system_uuid,
|
||||
affected_system_id=system_uuid, # Updated field name
|
||||
priority=TicketPriority[ticket.priority.upper()],
|
||||
created_by=current_user.id,
|
||||
status=TicketStatus.NEW,
|
||||
@@ -99,7 +122,9 @@ async def create_ticket(
|
||||
await db.commit()
|
||||
await db.refresh(db_ticket)
|
||||
|
||||
# Convertir a respuesta
|
||||
logger.info(f"Ticket {db_ticket.ticket_number} created by {current_user.email}")
|
||||
|
||||
# ✅ CORRECCIÓN: Usar affected_system_id
|
||||
return {
|
||||
"id": str(db_ticket.id),
|
||||
"ticket_number": db_ticket.ticket_number,
|
||||
@@ -108,7 +133,7 @@ async def create_ticket(
|
||||
"status": db_ticket.status.value,
|
||||
"priority": db_ticket.priority.value,
|
||||
"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
|
||||
"system_id": str(db_ticket.system_id) if db_ticket.system_id else None,
|
||||
"system_id": str(db_ticket.affected_system_id) if db_ticket.affected_system_id else None, # ✅ CORRECTO
|
||||
"created_by": str(db_ticket.created_by),
|
||||
"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
|
||||
"created_at": db_ticket.created_at,
|
||||
@@ -117,12 +142,17 @@ async def create_ticket(
|
||||
|
||||
except ValueError as e:
|
||||
await db.rollback()
|
||||
logger.error(f"Invalid UUID format: {str(e)}")
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail=f"Invalid UUID format: {str(e)}"
|
||||
)
|
||||
except HTTPException:
|
||||
await db.rollback()
|
||||
raise
|
||||
except Exception as e:
|
||||
await db.rollback()
|
||||
logger.error(f"Error creating ticket: {str(e)}", exc_info=True)
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail=f"Error creating ticket: {str(e)}"
|
||||
@@ -140,43 +170,55 @@ async def get_tickets(
|
||||
"""
|
||||
Obtener tickets del usuario actual
|
||||
"""
|
||||
query = select(Ticket).where(
|
||||
Ticket.tenant_id == current_user.tenant_id,
|
||||
Ticket.created_by == current_user.id
|
||||
)
|
||||
|
||||
if status_filter:
|
||||
try:
|
||||
status_enum = TicketStatus[status_filter.upper()]
|
||||
query = query.where(Ticket.status == status_enum)
|
||||
except KeyError:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail=f"Invalid status: {status_filter}"
|
||||
)
|
||||
|
||||
query = query.order_by(Ticket.created_at.desc()).offset(skip).limit(limit)
|
||||
|
||||
result = await db.execute(query)
|
||||
tickets = result.scalars().all()
|
||||
|
||||
return [
|
||||
{
|
||||
"id": str(t.id),
|
||||
"ticket_number": t.ticket_number,
|
||||
"subject": t.subject,
|
||||
"description": t.description,
|
||||
"status": t.status.value,
|
||||
"priority": t.priority.value,
|
||||
"category_id": str(t.category_id) if t.category_id else None,
|
||||
"system_id": str(t.system_id) if t.system_id else None,
|
||||
"created_by": str(t.created_by),
|
||||
"assigned_to": str(t.assigned_to) if t.assigned_to else None,
|
||||
"created_at": t.created_at,
|
||||
"updated_at": t.updated_at
|
||||
}
|
||||
for t in tickets
|
||||
]
|
||||
try:
|
||||
query = select(Ticket).where(
|
||||
Ticket.tenant_id == current_user.tenant_id,
|
||||
Ticket.created_by == current_user.id
|
||||
)
|
||||
|
||||
if status_filter:
|
||||
try:
|
||||
status_enum = TicketStatus[status_filter.upper()]
|
||||
query = query.where(Ticket.status == status_enum)
|
||||
except KeyError:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail=f"Invalid status: {status_filter}"
|
||||
)
|
||||
|
||||
query = query.order_by(Ticket.created_at.desc()).offset(skip).limit(limit)
|
||||
|
||||
result = await db.execute(query)
|
||||
tickets = result.scalars().all()
|
||||
|
||||
logger.info(f"Listed {len(tickets)} tickets for user {current_user.email}")
|
||||
|
||||
# ✅ CORRECCIÓN: Usar affected_system_id
|
||||
return [
|
||||
{
|
||||
"id": str(t.id),
|
||||
"ticket_number": t.ticket_number,
|
||||
"subject": t.subject,
|
||||
"description": t.description,
|
||||
"status": t.status.value,
|
||||
"priority": t.priority.value,
|
||||
"category_id": str(t.category_id) if t.category_id else None,
|
||||
"system_id": str(t.affected_system_id) if t.affected_system_id else None, # ✅ CORRECTO
|
||||
"created_by": str(t.created_by),
|
||||
"assigned_to": str(t.assigned_to) if t.assigned_to else None,
|
||||
"created_at": t.created_at,
|
||||
"updated_at": t.updated_at
|
||||
}
|
||||
for t in tickets
|
||||
]
|
||||
except HTTPException:
|
||||
raise
|
||||
except Exception as e:
|
||||
logger.error(f"Error listing tickets: {str(e)}", exc_info=True)
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_500_INTERNAL_SERVER_ERROR,
|
||||
detail=f"Error listing tickets: {str(e)}"
|
||||
)
|
||||
|
||||
|
||||
@router.get("/{ticket_id}", response_model=TicketResponse)
|
||||
@@ -196,35 +238,45 @@ async def get_ticket(
|
||||
detail="Invalid ticket ID format"
|
||||
)
|
||||
|
||||
query = select(Ticket).where(
|
||||
Ticket.id == ticket_uuid,
|
||||
Ticket.tenant_id == current_user.tenant_id,
|
||||
Ticket.created_by == current_user.id
|
||||
)
|
||||
|
||||
result = await db.execute(query)
|
||||
ticket = result.scalars().first()
|
||||
|
||||
if not ticket:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_404_NOT_FOUND,
|
||||
detail=f"Ticket {ticket_id} not found"
|
||||
try:
|
||||
query = select(Ticket).where(
|
||||
Ticket.id == ticket_uuid,
|
||||
Ticket.tenant_id == current_user.tenant_id,
|
||||
Ticket.created_by == current_user.id
|
||||
)
|
||||
|
||||
result = await db.execute(query)
|
||||
ticket = result.scalars().first()
|
||||
|
||||
if not ticket:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_404_NOT_FOUND,
|
||||
detail=f"Ticket {ticket_id} not found"
|
||||
)
|
||||
|
||||
# ✅ CORRECCIÓN: Usar affected_system_id
|
||||
return {
|
||||
"id": str(ticket.id),
|
||||
"ticket_number": ticket.ticket_number,
|
||||
"subject": ticket.subject,
|
||||
"description": ticket.description,
|
||||
"status": ticket.status.value,
|
||||
"priority": ticket.priority.value,
|
||||
"category_id": str(ticket.category_id) if ticket.category_id else None,
|
||||
"system_id": str(ticket.affected_system_id) if ticket.affected_system_id else None, # ✅ CORRECTO
|
||||
"created_by": str(ticket.created_by),
|
||||
"assigned_to": str(ticket.assigned_to) if ticket.assigned_to else None,
|
||||
"created_at": ticket.created_at,
|
||||
"updated_at": ticket.updated_at
|
||||
}
|
||||
except HTTPException:
|
||||
raise
|
||||
except Exception as e:
|
||||
logger.error(f"Error getting ticket: {str(e)}", exc_info=True)
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_500_INTERNAL_SERVER_ERROR,
|
||||
detail=f"Error getting ticket: {str(e)}"
|
||||
)
|
||||
|
||||
return {
|
||||
"id": str(ticket.id),
|
||||
"ticket_number": ticket.ticket_number,
|
||||
"subject": ticket.subject,
|
||||
"description": ticket.description,
|
||||
"status": ticket.status.value,
|
||||
"priority": ticket.priority.value,
|
||||
"category_id": str(ticket.category_id) if ticket.category_id else None,
|
||||
"system_id": str(ticket.system_id) if ticket.system_id else None,
|
||||
"created_by": str(ticket.created_by),
|
||||
"assigned_to": str(ticket.assigned_to) if ticket.assigned_to else None,
|
||||
"created_at": ticket.created_at,
|
||||
"updated_at": ticket.updated_at
|
||||
}
|
||||
|
||||
|
||||
@router.patch("/{ticket_id}", response_model=TicketResponse)
|
||||
@@ -245,22 +297,22 @@ async def update_ticket(
|
||||
detail="Invalid ticket ID format"
|
||||
)
|
||||
|
||||
query = select(Ticket).where(
|
||||
Ticket.id == ticket_uuid,
|
||||
Ticket.tenant_id == current_user.tenant_id,
|
||||
Ticket.created_by == current_user.id
|
||||
)
|
||||
|
||||
result = await db.execute(query)
|
||||
db_ticket = result.scalars().first()
|
||||
|
||||
if not db_ticket:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_404_NOT_FOUND,
|
||||
detail=f"Ticket {ticket_id} not found"
|
||||
)
|
||||
|
||||
try:
|
||||
query = select(Ticket).where(
|
||||
Ticket.id == ticket_uuid,
|
||||
Ticket.tenant_id == current_user.tenant_id,
|
||||
Ticket.created_by == current_user.id
|
||||
)
|
||||
|
||||
result = await db.execute(query)
|
||||
db_ticket = result.scalars().first()
|
||||
|
||||
if not db_ticket:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_404_NOT_FOUND,
|
||||
detail=f"Ticket {ticket_id} not found"
|
||||
)
|
||||
|
||||
update_data = ticket_update.dict(exclude_unset=True)
|
||||
|
||||
for field, value in update_data.items():
|
||||
@@ -278,6 +330,9 @@ async def update_ticket(
|
||||
await db.commit()
|
||||
await db.refresh(db_ticket)
|
||||
|
||||
logger.info(f"Ticket {db_ticket.ticket_number} updated by {current_user.email}")
|
||||
|
||||
# ✅ CORRECCIÓN: Usar affected_system_id
|
||||
return {
|
||||
"id": str(db_ticket.id),
|
||||
"ticket_number": db_ticket.ticket_number,
|
||||
@@ -286,15 +341,19 @@ async def update_ticket(
|
||||
"status": db_ticket.status.value,
|
||||
"priority": db_ticket.priority.value,
|
||||
"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
|
||||
"system_id": str(db_ticket.system_id) if db_ticket.system_id else None,
|
||||
"system_id": str(db_ticket.affected_system_id) if db_ticket.affected_system_id else None, # ✅ CORRECTO
|
||||
"created_by": str(db_ticket.created_by),
|
||||
"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
|
||||
"created_at": db_ticket.created_at,
|
||||
"updated_at": db_ticket.updated_at
|
||||
}
|
||||
|
||||
except HTTPException:
|
||||
await db.rollback()
|
||||
raise
|
||||
except Exception as e:
|
||||
await db.rollback()
|
||||
logger.error(f"Error updating ticket: {str(e)}", exc_info=True)
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail=f"Error updating ticket: {str(e)}"
|
||||
@@ -319,28 +378,31 @@ async def close_ticket(
|
||||
detail="Invalid ticket ID format"
|
||||
)
|
||||
|
||||
query = select(Ticket).where(
|
||||
Ticket.id == ticket_uuid,
|
||||
Ticket.tenant_id == current_user.tenant_id,
|
||||
Ticket.created_by == current_user.id
|
||||
)
|
||||
|
||||
result = await db.execute(query)
|
||||
db_ticket = result.scalars().first()
|
||||
|
||||
if not db_ticket:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_404_NOT_FOUND,
|
||||
detail=f"Ticket {ticket_id} not found"
|
||||
)
|
||||
|
||||
try:
|
||||
query = select(Ticket).where(
|
||||
Ticket.id == ticket_uuid,
|
||||
Ticket.tenant_id == current_user.tenant_id,
|
||||
Ticket.created_by == current_user.id
|
||||
)
|
||||
|
||||
result = await db.execute(query)
|
||||
db_ticket = result.scalars().first()
|
||||
|
||||
if not db_ticket:
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_404_NOT_FOUND,
|
||||
detail=f"Ticket {ticket_id} not found"
|
||||
)
|
||||
|
||||
db_ticket.status = TicketStatus.CLOSED
|
||||
db_ticket.updated_at = datetime.utcnow()
|
||||
|
||||
await db.commit()
|
||||
await db.refresh(db_ticket)
|
||||
|
||||
logger.info(f"Ticket {db_ticket.ticket_number} closed by {current_user.email}")
|
||||
|
||||
# ✅ CORRECCIÓN: Usar affected_system_id
|
||||
return {
|
||||
"id": str(db_ticket.id),
|
||||
"ticket_number": db_ticket.ticket_number,
|
||||
@@ -349,15 +411,19 @@ async def close_ticket(
|
||||
"status": db_ticket.status.value,
|
||||
"priority": db_ticket.priority.value,
|
||||
"category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
|
||||
"system_id": str(db_ticket.system_id) if db_ticket.system_id else None,
|
||||
"system_id": str(db_ticket.affected_system_id) if db_ticket.affected_system_id else None, # ✅ CORRECTO
|
||||
"created_by": str(db_ticket.created_by),
|
||||
"assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
|
||||
"created_at": db_ticket.created_at,
|
||||
"updated_at": db_ticket.updated_at
|
||||
}
|
||||
|
||||
except HTTPException:
|
||||
await db.rollback()
|
||||
raise
|
||||
except Exception as e:
|
||||
await db.rollback()
|
||||
logger.error(f"Error closing ticket: {str(e)}", exc_info=True)
|
||||
raise HTTPException(
|
||||
status_code=status.HTTP_400_BAD_REQUEST,
|
||||
detail=f"Error closing ticket: {str(e)}"
|
||||
|
||||
Reference in New Issue
Block a user