v1.7.0 - Fix: Corregido error 500 en SLA Dashboard

- Fix error de sintaxis SQL en cálculo de tickets 'at risk'
- Fix error de timezone (offset-naive vs offset-aware datetimes)
- Implementado sistema completo de SLA Management
- Agregados endpoints: /sla/dashboard, /sla/violations, /sla/at-risk
- Creadas vistas frontend para dashboard, violaciones y tickets en riesgo
- Actualizado sistema de Celery para monitoreo automático de SLAs
- Mejorada configuración de categorías con tiempos SLA personalizables
- Corregidos problemas de proxy en configuración de Vite
- Agregado troubleshooting guide en README

Archivos principales modificados:
- backend/app/api/v1/endpoints/sla.py (nuevo)
- backend/app/api/schemas/sla.py (nuevo)
- frontend-internal/src/routes/sla/ (nuevo módulo completo)
- workers/app/tasks/sla_tasks.py (queries async mejoradas)

Documentación: docs/changelog-2026-02-17.md

frontend-internal/src/lib/components/sla/ComplianceGauge.svelte

@@ -0,0 +1,71 @@
+<script lang="ts">
+  export let value: number = 0; // Percentage 0-100
+  export let label: string = '';
+  export let size: 'sm' | 'md' | 'lg' = 'md';
+
+  $: color = getColor(value);
+  $: sizeClass = getSizeClass(size);
+  $: strokeDasharray = `${(value / 100) * 283} 283`;
+
+  function getColor(val: number): string {
+    if (val >= 95) return '#10B981'; // green
+    if (val >= 85) return '#FBBF24'; // yellow
+    if (val >= 70) return '#F97316'; // orange
+    return '#EF4444'; // red
+  }
+
+  function getSizeClass(s: string): { width: number; fontSize: string } {
+    switch (s) {
+      case 'sm':
+        return { width: 80, fontSize: 'text-lg' };
+      case 'lg':
+        return { width: 160, fontSize: 'text-4xl' };
+      default:
+        return { width: 120, fontSize: 'text-2xl' };
+    }
+  }
+</script>
+
+<div class="flex flex-col items-center">
+  <svg width={sizeClass.width} height={sizeClass.width} viewBox="0 0 100 100">
+    <!-- Background circle -->
+    <circle
+      cx="50"
+      cy="50"
+      r="45"
+      fill="none"
+      stroke="#E5E7EB"
+      stroke-width="10"
+    />
+    
+    <!-- Progress circle -->
+    <circle
+      cx="50"
+      cy="50"
+      r="45"
+      fill="none"
+      stroke={color}
+      stroke-width="10"
+      stroke-dasharray={strokeDasharray}
+      stroke-linecap="round"
+      transform="rotate(-90 50 50)"
+      style="transition: stroke-dasharray 0.5s ease;"
+    />
+    
+    <!-- Center text -->
+    <text
+      x="50"
+      y="50"
+      text-anchor="middle"
+      dominant-baseline="middle"
+      class="fill-current text-gray-900 font-bold"
+      font-size="20"
+    >
+      {value.toFixed(0)}%
+    </text>
+  </svg>
+  
+  {#if label}
+    <p class="mt-2 text-sm font-medium text-gray-600">{label}</p>
+  {/if}
+</div>

frontend-internal/src/routes/categories/+page.svelte

@@ -14,7 +14,10 @@
     name: '',
     description: '',
     tenant_id: '',
-    is_active: true
+    is_active: true,
+    color: '#4F46E5',
+    sla_response_hours: 24,
+    sla_resolution_hours: 72
   };
 
   async function loadData() {
@@ -35,7 +38,15 @@
 
   function openCreateModal() {
     editingCategory = null;
-    formData = { name: '', description: '', tenant_id: '', is_active: true };
+    formData = { 
+      name: '', 
+      description: '', 
+      tenant_id: '', 
+      is_active: true,
+      color: '#4F46E5',
+      sla_response_hours: 24,
+      sla_resolution_hours: 72
+    };
     showModal = true;
   }
 
@@ -45,7 +56,10 @@
         name: category.name, 
         description: category.description, 
         tenant_id: category.tenant_id || '', 
-        is_active: category.is_active 
+        is_active: category.is_active,
+        color: category.color || '#4F46E5',
+        sla_response_hours: category.sla_response_hours || 24,
+        sla_resolution_hours: category.sla_resolution_hours || 72
     };
     showModal = true;
   }
@@ -104,6 +118,8 @@
               <tr>
                 <th scope="col" class="py-3.5 pl-4 pr-3 text-left text-sm font-semibold text-gray-900 sm:pl-6">Nombre</th>
                 <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Descripción</th>
+                <th scope="col" class="px-3 py-3.5 text-center text-sm font-semibold text-gray-900">SLA Respuesta</th>
+                <th scope="col" class="px-3 py-3.5 text-center text-sm font-semibold text-gray-900">SLA Resolución</th>
                 <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Tipo (Cliente)</th>
                 <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">Estado</th>
                 <th scope="col" class="relative py-3.5 pl-3 pr-4 sm:pr-6">
@@ -113,14 +129,31 @@
             </thead>
             <tbody class="divide-y divide-gray-200 bg-white">
               {#if isLoading}
-                 <tr><td colspan="5" class="text-center py-4">Cargando...</td></tr>
+                 <tr><td colspan="7" class="text-center py-4">Cargando...</td></tr>
               {:else if categories.length === 0}
-                 <tr><td colspan="5" class="text-center py-4">No hay categorías registradas</td></tr>
+                 <tr><td colspan="7" class="text-center py-4">No hay categorías registradas</td></tr>
               {:else}
                 {#each categories as category}
                   <tr>
-                    <td class="whitespace-nowrap py-4 pl-4 pr-3 text-sm font-medium text-gray-900 sm:pl-6">{category.name}</td>
+                    <td class="whitespace-nowrap py-4 pl-4 pr-3 text-sm sm:pl-6">
+                      <div class="flex items-center gap-2">
+                        {#if category.color}
+                          <div class="w-3 h-3 rounded-full" style="background-color: {category.color}"></div>
+                        {/if}
+                        <span class="font-medium text-gray-900">{category.name}</span>
+                      </div>
+                    </td>
                     <td class="px-3 py-4 text-sm text-gray-500 max-w-xs truncate">{category.description || '-'}</td>
+                    <td class="px-3 py-4 text-sm text-center">
+                      <span class="inline-flex items-center rounded-full bg-blue-100 px-2.5 py-0.5 text-xs font-medium text-blue-800">
+                        ⏱️ {category.sla_response_hours || 24}h
+                      </span>
+                    </td>
+                    <td class="px-3 py-4 text-sm text-center">
+                      <span class="inline-flex items-center rounded-full bg-green-100 px-2.5 py-0.5 text-xs font-medium text-green-800">
+                        ✅ {category.sla_resolution_hours || 72}h
+                      </span>
+                    </td>
                     <td class="whitespace-nowrap px-3 py-4 text-sm text-gray-500">
                       <span class:bg-blue-100={!category.tenant_id} class:text-blue-800={!category.tenant_id} class:bg-gray-100={category.tenant_id} class:text-gray-800={category.tenant_id} class="inline-flex rounded-full px-2 text-xs font-semibold leading-5">
                         {getTenantName(category.tenant_id)}
@@ -148,7 +181,7 @@
 <Modal open={showModal} title={editingCategory ? 'Editar Categoría' : 'Nueva Categoría'} on:close={() => showModal = false}>
   <form on:submit|preventDefault={handleSubmit} class="space-y-4">
     <div>
-      <label for="name" class="block text-sm font-medium text-gray-700">Nombre</label>
+      <label for="name" class="block text-sm font-medium text-gray-700">Nombre *</label>
       <input type="text" id="name" bind:value={formData.name} required class="mt-1 block w-full rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm border p-2">
     </div>
 
@@ -157,6 +190,61 @@
       <textarea id="description" bind:value={formData.description} rows="3" class="mt-1 block w-full rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm border p-2"></textarea>
     </div>
 
+    <div class="grid grid-cols-2 gap-4">
+      <div>
+        <label for="color" class="block text-sm font-medium text-gray-700">Color</label>
+        <input type="color" id="color" bind:value={formData.color} class="mt-1 block w-full h-10 rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm border">
+      </div>
+    </div>
+
+    <div class="border-t pt-4">
+      <h3 class="text-sm font-medium text-gray-900 mb-3">Configuración de SLA</h3>
+      
+      <div class="grid grid-cols-2 gap-4">
+        <div>
+          <label for="sla_response_hours" class="block text-sm font-medium text-gray-700">
+            Tiempo de Respuesta (horas) *
+          </label>
+          <input 
+            type="number" 
+            id="sla_response_hours" 
+            bind:value={formData.sla_response_hours} 
+            min="1" 
+            max="168"
+            required 
+            class="mt-1 block w-full rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm border p-2"
+          >
+          <p class="mt-1 text-xs text-gray-500">Tiempo máximo para primera respuesta</p>
+        </div>
+
+        <div>
+          <label for="sla_resolution_hours" class="block text-sm font-medium text-gray-700">
+            Tiempo de Resolución (horas) *
+          </label>
+          <input 
+            type="number" 
+            id="sla_resolution_hours" 
+            bind:value={formData.sla_resolution_hours} 
+            min="1" 
+            max="720"
+            required 
+            class="mt-1 block w-full rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm border p-2"
+          >
+          <p class="mt-1 text-xs text-gray-500">Tiempo máximo para resolver el ticket</p>
+        </div>
+      </div>
+
+      <div class="mt-3 p-3 bg-blue-50 rounded-md">
+        <p class="text-xs text-blue-700">
+          Ejemplos comunes:<br>
+          - Crítico: Respuesta 1h, Resolución 8h<br>
+          - Alto: Respuesta 2h, Resolución 24h<br>
+          - Normal: Respuesta 4h, Resolución 48h<br>
+          - Bajo: Respuesta 24h, Resolución 72h
+        </p>
+      </div>
+    </div>
+
     <div>
       <label for="tenant" class="block text-sm font-medium text-gray-700">Cliente (Opcional - Específico para un cliente)</label>
       <select id="tenant" bind:value={formData.tenant_id} class="mt-1 block w-full rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm border p-2">

frontend-internal/src/routes/login/+page.svelte

@@ -32,7 +32,7 @@
       await auth.login({
         email,
         password,
-        tenant_slug: 'system-admin',
+        tenant_slug: 'aduanasoft-demo',
         totp_code: totpCode || undefined
       });
       

frontend-internal/src/routes/sla/+page.svelte

@@ -0,0 +1,313 @@
+<script lang="ts">
+  import { onMount } from 'svelte';
+  import { api } from '$lib/utils/api';
+  import { toast } from '$lib/stores/toast';
+
+  let isLoading = true;
+  let dashboardData: any = null;
+  let selectedPeriod = 30;
+
+  async function loadDashboard() {
+    isLoading = true;
+    try {
+      dashboardData = await api.get(`/sla/dashboard?days=${selectedPeriod}`);
+    } catch (e: any) {
+      toast.error(e.message || 'Error cargando dashboard SLA');
+    } finally {
+      isLoading = false;
+    }
+  }
+
+  function getRiskColor(percentage: number): string {
+    if (percentage >= 95) return 'text-green-600';
+    if (percentage >= 85) return 'text-yellow-600';
+    if (percentage >= 70) return 'text-orange-600';
+    return 'text-red-600';
+  }
+
+  function getTrendIcon(trend: string): string {
+    if (trend.startsWith('+')) return '↗';
+    if (trend.startsWith('-')) return '↘';
+    return '→';
+  }
+
+  function getTrendColor(trend: string): string {
+    if (trend.startsWith('+')) return 'text-green-600';
+    if (trend.startsWith('-')) return 'text-red-600';
+    return 'text-gray-600';
+  }
+
+  function getMetricValue(metrics: any, key: string): number {
+    return metrics[key] || 0;
+  }
+
+  onMount(loadDashboard);
+</script>
+
+<div class="px-4 py-8 mx-auto max-w-7xl sm:px-6 lg:px-8">
+  <!-- Header -->
+  <div class="sm:flex sm:items-center sm:justify-between">
+    <div class="sm:flex-auto">
+      <h1 class="text-2xl font-bold text-gray-900">SLA Management</h1>
+      <p class="mt-2 text-sm text-gray-700">Monitoreo y métricas de cumplimiento de SLAs</p>
+    </div>
+    <div class="mt-4 sm:mt-0 sm:ml-16 sm:flex-none">
+      <select
+        bind:value={selectedPeriod}
+        on:change={loadDashboard}
+        class="rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm"
+      >
+        <option value={7}>Últimos 7 días</option>
+        <option value={30}>Últimos 30 días</option>
+        <option value={90}>Últimos 90 días</option>
+      </select>
+    </div>
+  </div>
+
+  {#if isLoading}
+    <div class="mt-8 text-center">
+      <div class="inline-block animate-spin rounded-full h-12 w-12 border-b-2 border-indigo-600"></div>
+      <p class="mt-2 text-sm text-gray-500">Cargando métricas...</p>
+    </div>
+  {:else if dashboardData}
+    <!-- KPI Cards -->
+    <div class="mt-8 grid grid-cols-1 gap-5 sm:grid-cols-2 lg:grid-cols-4">
+      <!-- Response SLA -->
+      <div class="bg-white overflow-hidden shadow rounded-lg">
+        <div class="p-5">
+          <div class="flex items-center">
+            <div class="flex-shrink-0">
+              <svg class="h-6 w-6 text-indigo-600" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 8v4l3 3m6-3a9 9 0 11-18 0 9 9 0 0118 0z" />
+              </svg>
+            </div>
+            <div class="ml-5 w-0 flex-1">
+              <dl>
+                <dt class="text-sm font-medium text-gray-500 truncate">Response SLA</dt>
+                <dd class="flex items-baseline">
+                  <div class="text-2xl font-semibold {getRiskColor(dashboardData.response_sla.compliance_percentage)}">
+                    {dashboardData.response_sla.compliance_percentage.toFixed(1)}%
+                  </div>
+                  <div class="ml-2 flex items-baseline text-sm font-semibold {getTrendColor(dashboardData.trends.response_sla)}">
+                    {getTrendIcon(dashboardData.trends.response_sla)} {dashboardData.trends.response_sla}
+                  </div>
+                </dd>
+                <dd class="mt-1 text-xs text-gray-500">
+                  {dashboardData.response_sla.met_count} / {dashboardData.response_sla.total_count} cumplidos
+                </dd>
+              </dl>
+            </div>
+          </div>
+        </div>
+      </div>
+
+      <!-- Resolution SLA -->
+      <div class="bg-white overflow-hidden shadow rounded-lg">
+        <div class="p-5">
+          <div class="flex items-center">
+            <div class="flex-shrink-0">
+              <svg class="h-6 w-6 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 12l2 2 4-4m6 2a9 9 0 11-18 0 9 9 0 0118 0z" />
+              </svg>
+            </div>
+            <div class="ml-5 w-0 flex-1">
+              <dl>
+                <dt class="text-sm font-medium text-gray-500 truncate">Resolution SLA</dt>
+                <dd class="flex items-baseline">
+                  <div class="text-2xl font-semibold {getRiskColor(dashboardData.resolution_sla.compliance_percentage)}">
+                    {dashboardData.resolution_sla.compliance_percentage.toFixed(1)}%
+                  </div>
+                  <div class="ml-2 flex items-baseline text-sm font-semibold {getTrendColor(dashboardData.trends.resolution_sla)}">
+                    {getTrendIcon(dashboardData.trends.resolution_sla)} {dashboardData.trends.resolution_sla}
+                  </div>
+                </dd>
+                <dd class="mt-1 text-xs text-gray-500">
+                  {dashboardData.resolution_sla.met_count} / {dashboardData.resolution_sla.total_count} cumplidos
+                </dd>
+              </dl>
+            </div>
+          </div>
+        </div>
+      </div>
+
+      <!-- Active Violations -->
+      <div class="bg-white overflow-hidden shadow rounded-lg">
+        <div class="p-5">
+          <div class="flex items-center">
+            <div class="flex-shrink-0">
+              <svg class="h-6 w-6 text-red-600" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z" />
+              </svg>
+            </div>
+            <div class="ml-5 w-0 flex-1">
+              <dl>
+                <dt class="text-sm font-medium text-gray-500 truncate">Violaciones Activas</dt>
+                <dd class="text-2xl font-semibold text-red-600">
+                  {dashboardData.active_violations}
+                </dd>
+                <dd class="mt-1 text-xs text-gray-500">
+                  <a href="/sla/violations" class="text-indigo-600 hover:text-indigo-900">Ver detalles →</a>
+                </dd>
+              </dl>
+            </div>
+          </div>
+        </div>
+      </div>
+
+      <!-- At Risk Tickets -->
+      <div class="bg-white overflow-hidden shadow rounded-lg">
+        <div class="p-5">
+          <div class="flex items-center">
+            <div class="flex-shrink-0">
+              <svg class="h-6 w-6 text-yellow-600" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M13 16h-1v-4h-1m1-4h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z" />
+              </svg>
+            </div>
+            <div class="ml-5 w-0 flex-1">
+              <dl>
+                <dt class="text-sm font-medium text-gray-500 truncate">Tickets en Riesgo</dt>
+                <dd class="text-2xl font-semibold text-yellow-600">
+                  {dashboardData.at_risk_tickets}
+                </dd>
+                <dd class="mt-1 text-xs text-gray-500">
+                  <a href="/sla/at-risk" class="text-indigo-600 hover:text-indigo-900">Ver lista →</a>
+                </dd>
+              </dl>
+            </div>
+          </div>
+        </div>
+      </div>
+    </div>
+
+    <!-- Charts Row -->
+    <div class="mt-8 grid grid-cols-1 gap-5 lg:grid-cols-2">
+      <!-- Breakdown por Categoría -->
+      <div class="bg-white shadow rounded-lg p-6">
+        <h3 class="text-lg font-medium text-gray-900 mb-4">Cumplimiento por Categoría</h3>
+        <div class="overflow-hidden">
+          <table class="min-w-full divide-y divide-gray-200">
+            <thead>
+              <tr>
+                <th class="px-3 py-2 text-left text-xs font-medium text-gray-500 uppercase">Categoría</th>
+                <th class="px-3 py-2 text-right text-xs font-medium text-gray-500 uppercase">Tickets</th>
+                <th class="px-3 py-2 text-right text-xs font-medium text-gray-500 uppercase">Respuesta</th>
+                <th class="px-3 py-2 text-right text-xs font-medium text-gray-500 uppercase">Resolución</th>
+              </tr>
+            </thead>
+            <tbody class="divide-y divide-gray-200">
+              {#each dashboardData.by_category as cat}
+                <tr>
+                  <td class="px-3 py-2 text-sm text-gray-900">{cat.category_name}</td>
+                  <td class="px-3 py-2 text-sm text-gray-500 text-right">{cat.ticket_count}</td>
+                  <td class="px-3 py-2 text-sm text-right">
+                    <span class="font-medium {getRiskColor(cat.response_compliance)}">
+                      {cat.response_compliance.toFixed(1)}%
+                    </span>
+                  </td>
+                  <td class="px-3 py-2 text-sm text-right">
+                    <span class="font-medium {getRiskColor(cat.resolution_compliance)}">
+                      {cat.resolution_compliance.toFixed(1)}%
+                    </span>
+                  </td>
+                </tr>
+              {/each}
+            </tbody>
+          </table>
+        </div>
+      </div>
+
+      <!-- Breakdown por Prioridad -->
+      <div class="bg-white shadow rounded-lg p-6">
+        <h3 class="text-lg font-medium text-gray-900 mb-4">Cumplimiento por Prioridad</h3>
+        <div class="space-y-4">
+          {#each Object.entries(dashboardData.by_priority) as [priority, metrics]}
+            <div>
+              <div class="flex justify-between text-sm mb-1">
+                <span class="font-medium text-gray-700">{priority}</span>
+                <span class="text-gray-500">
+                  Response: <span class="{getRiskColor(getMetricValue(metrics, 'response_compliance'))}">{getMetricValue(metrics, 'response_compliance').toFixed(1)}%</span>
+                  | Resolution: <span class="{getRiskColor(getMetricValue(metrics, 'resolution_compliance'))}">{getMetricValue(metrics, 'resolution_compliance').toFixed(1)}%</span>
+                </span>
+              </div>
+              <div class="grid grid-cols-2 gap-2">
+                <div class="bg-gray-200 rounded-full h-2 overflow-hidden">
+                  <div
+                    class="h-2 rounded-full {getRiskColor(getMetricValue(metrics, 'response_compliance')).replace('text-', 'bg-')}"
+                    style="width: {getMetricValue(metrics, 'response_compliance')}%"
+                  ></div>
+                </div>
+                <div class="bg-gray-200 rounded-full h-2 overflow-hidden">
+                  <div
+                    class="h-2 rounded-full {getRiskColor(getMetricValue(metrics, 'resolution_compliance')).replace('text-', 'bg-')}"
+                    style="width: {getMetricValue(metrics, 'resolution_compliance')}%"
+                  ></div>
+                </div>
+              </div>
+            </div>
+          {/each}
+        </div>
+      </div>
+    </div>
+
+    <!-- Quick Actions -->
+    <div class="mt-8 bg-white shadow rounded-lg p-6">
+      <h3 class="text-lg font-medium text-gray-900 mb-4">Acciones Rápidas</h3>
+      <div class="grid grid-cols-1 gap-4 sm:grid-cols-3">
+        <a
+          href="/sla/violations"
+          class="flex items-center justify-center px-4 py-3 border border-gray-300 shadow-sm text-base font-medium rounded-md text-gray-700 bg-white hover:bg-gray-50"
+        >
+          <svg class="mr-3 h-5 w-5 text-red-600" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z" />
+          </svg>
+          Ver Violaciones
+        </a>
+        <a
+          href="/categories"
+          class="flex items-center justify-center px-4 py-3 border border-gray-300 shadow-sm text-base font-medium rounded-md text-gray-700 bg-white hover:bg-gray-50"
+        >
+          <svg class="mr-3 h-5 w-5 text-indigo-600" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M10.325 4.317c.426-1.756 2.924-1.756 3.35 0a1.724 1.724 0 002.573 1.066c1.543-.94 3.31.826 2.37 2.37a1.724 1.724 0 001.065 2.572c1.756.426 1.756 2.924 0 3.35a1.724 1.724 0 00-1.066 2.573c.94 1.543-.826 3.31-2.37 2.37a1.724 1.724 0 00-2.572 1.065c-.426 1.756-2.924 1.756-3.35 0a1.724 1.724 0 00-2.573-1.066c-1.543.94-3.31-.826-2.37-2.37a1.724 1.724 0 00-1.065-2.572c-1.756-.426-1.756-2.924 0-3.35a1.724 1.724 0 001.066-2.573c-.94-1.543.826-3.31 2.37-2.37.996.608 2.296.07 2.572-1.065z" />
+            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M15 12a3 3 0 11-6 0 3 3 0 016 0z" />
+          </svg>
+          Configurar SLAs
+        </a>
+        <a
+          href="/tickets"
+          class="flex items-center justify-center px-4 py-3 border border-gray-300 shadow-sm text-base font-medium rounded-md text-gray-700 bg-white hover:bg-gray-50"
+        >
+          <svg class="mr-3 h-5 w-5 text-green-600" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5H7a2 2 0 00-2 2v12a2 2 0 002 2h10a2 2 0 002-2V7a2 2 0 00-2-2h-2M9 5a2 2 0 002 2h2a2 2 0 002-2M9 5a2 2 0 012-2h2a2 2 0 012 2" />
+          </svg>
+          Ver Todos los Tickets
+        </a>
+      </div>
+    </div>
+
+    <!-- Summary Stats -->
+    <div class="mt-8 bg-gray-50 rounded-lg p-6">
+      <div class="grid grid-cols-1 gap-4 sm:grid-cols-3 text-center">
+        <div>
+          <p class="text-sm text-gray-500">Total de Tickets</p>
+          <p class="text-2xl font-semibold text-gray-900">{dashboardData.total_tickets_period}</p>
+        </div>
+        <div>
+          <p class="text-sm text-gray-500">Tiempo Promedio de Respuesta</p>
+          <p class="text-2xl font-semibold text-gray-900">
+            {dashboardData.response_sla.avg_time_hours?.toFixed(1) || 'N/A'} hrs
+          </p>
+        </div>
+        <div>
+          <p class="text-sm text-gray-500">Tiempo Promedio de Resolución</p>
+          <p class="text-2xl font-semibold text-gray-900">
+            {dashboardData.resolution_sla.avg_time_hours?.toFixed(1) || 'N/A'} hrs
+          </p>
+        </div>
+      </div>
+    </div>
+  {:else}
+    <div class="mt-8 text-center">
+      <p class="text-gray-500">No se pudieron cargar los datos</p>
+    </div>
+  {/if}
+</div>

frontend-internal/src/routes/sla/at-risk/+page.svelte

@@ -0,0 +1,240 @@
+<script lang="ts">
+  import { onMount } from 'svelte';
+  import { api } from '$lib/utils/api';
+  import { toast } from '$lib/stores/toast';
+
+  let isLoading = true;
+  let atRiskTickets: any[] = [];
+  let threshold = 80;
+
+  async function loadAtRiskTickets() {
+    isLoading = true;
+    try {
+      const data: any = await api.get(`/sla/at-risk?threshold=${threshold}`);
+      atRiskTickets = data.tickets || [];
+    } catch (e: any) {
+      toast.error(e.message || 'Error cargando tickets en riesgo');
+      atRiskTickets = [];
+    } finally {
+      isLoading = false;
+    }
+  }
+
+  function formatHours(hours: number): string {
+    if (hours < 1) {
+      return `${Math.round(hours * 60)} min`;
+    } else if (hours < 24) {
+      return `${hours.toFixed(1)} hrs`;
+    } else {
+      const days = Math.floor(hours / 24);
+      const remainingHours = Math.round(hours % 24);
+      return `${days}d ${remainingHours}h`;
+    }
+  }
+
+  function getRiskColor(percentage: number): string {
+    if (percentage >= 95) return 'bg-red-100 text-red-800 border-red-200';
+    if (percentage >= 90) return 'bg-orange-100 text-orange-800 border-orange-200';
+    if (percentage >= 80) return 'bg-yellow-100 text-yellow-800 border-yellow-200';
+    return 'bg-blue-100 text-blue-800 border-blue-200';
+  }
+
+  function getRiskLabel(percentage: number): string {
+    if (percentage >= 95) return 'Crítico';
+    if (percentage >= 90) return 'Alto';
+    if (percentage >= 80) return 'Medio';
+    return 'Bajo';
+  }
+
+  function getPriorityColor(priority: string): string {
+    const colors: Record<string, string> = {
+      'LOW': 'bg-gray-100 text-gray-800',
+      'MEDIUM': 'bg-blue-100 text-blue-800',
+      'HIGH': 'bg-orange-100 text-orange-800',
+      'URGENT': 'bg-red-100 text-red-800'
+    };
+    return colors[priority] || 'bg-gray-100 text-gray-800';
+  }
+
+  function getSLATypeLabel(type: string): string {
+    return type === 'response' ? 'Respuesta' : 'Resolución';
+  }
+
+  onMount(loadAtRiskTickets);
+</script>
+
+<div class="px-4 py-8 mx-auto max-w-7xl sm:px-6 lg:px-8">
+  <!-- Header -->
+  <div class="sm:flex sm:items-center sm:justify-between">
+    <div class="sm:flex-auto">
+      <h1 class="text-2xl font-bold text-gray-900">Tickets en Riesgo</h1>
+      <p class="mt-2 text-sm text-gray-700">
+        Tickets que están próximos a violar sus SLAs
+      </p>
+    </div>
+    <div class="mt-4 sm:mt-0 flex gap-3">
+      <select
+        bind:value={threshold}
+        on:change={loadAtRiskTickets}
+        class="rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm"
+      >
+        <option value={70}>70% del tiempo</option>
+        <option value={80}>80% del tiempo</option>
+        <option value={90}>90% del tiempo</option>
+      </select>
+      <a
+        href="/sla"
+        class="inline-flex items-center px-4 py-2 border border-gray-300 rounded-md shadow-sm text-sm font-medium text-gray-700 bg-white hover:bg-gray-50"
+      >
+        ← Volver al Dashboard
+      </a>
+    </div>
+  </div>
+
+  <!-- Info Banner -->
+  <div class="mt-6 bg-yellow-50 border-l-4 border-yellow-400 p-4">
+    <div class="flex">
+      <div class="flex-shrink-0">
+        <svg class="h-5 w-5 text-yellow-400" viewBox="0 0 20 20" fill="currentColor">
+          <path fill-rule="evenodd" d="M8.257 3.099c.765-1.36 2.722-1.36 3.486 0l5.58 9.92c.75 1.334-.213 2.98-1.742 2.98H4.42c-1.53 0-2.493-1.646-1.743-2.98l5.58-9.92zM11 13a1 1 0 11-2 0 1 1 0 012 0zm-1-8a1 1 0 00-1 1v3a1 1 0 002 0V6a1 1 0 00-1-1z" clip-rule="evenodd" />
+        </svg>
+      </div>
+      <div class="ml-3">
+        <p class="text-sm text-yellow-700">
+          Mostrando tickets que han consumido {threshold}% o más de su tiempo SLA.
+          Estos tickets requieren atención prioritaria para evitar violaciones.
+        </p>
+      </div>
+    </div>
+  </div>
+
+  <!-- Risk Tickets List -->
+  <div class="mt-6 space-y-4">
+    {#if isLoading}
+      <div class="text-center py-12">
+        <div class="inline-block animate-spin rounded-full h-12 w-12 border-b-2 border-indigo-600"></div>
+        <p class="mt-2 text-sm text-gray-500">Cargando tickets en riesgo...</p>
+      </div>
+    {:else if atRiskTickets.length === 0}
+      <div class="bg-white shadow rounded-lg text-center py-12">
+        <svg class="mx-auto h-12 w-12 text-green-400" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+          <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 12l2 2 4-4m6 2a9 9 0 11-18 0 9 9 0 0118 0z" />
+        </svg>
+        <p class="mt-2 text-lg font-medium text-gray-900">¡Todo bajo control!</p>
+        <p class="mt-1 text-sm text-gray-500">No hay tickets en riesgo de violar SLA</p>
+      </div>
+    {:else}
+      {#each atRiskTickets as ticket}
+        <div class="bg-white shadow rounded-lg overflow-hidden border-l-4 {getRiskColor(ticket.risk_percentage)}">
+          <div class="px-6 py-4">
+            <div class="flex items-start justify-between">
+              <div class="flex-1">
+                <div class="flex items-center gap-3">
+                  <a
+                    href="/tickets/{ticket.ticket.id}"
+                    class="text-lg font-semibold text-indigo-600 hover:text-indigo-900"
+                  >
+                    {ticket.ticket.ticket_number}
+                  </a>
+                  <span class="inline-flex items-center rounded-full px-2.5 py-0.5 text-xs font-medium {getPriorityColor(ticket.ticket.priority)}">
+                    {ticket.ticket.priority}
+                  </span>
+                  <span class="text-sm text-gray-500">
+                    {getSLATypeLabel(ticket.sla_type)}
+                  </span>
+                </div>
+                <p class="mt-1 text-sm text-gray-900">{ticket.ticket.subject}</p>
+                
+                {#if ticket.category}
+                  <div class="mt-2 text-xs text-gray-500">
+                    📂 {ticket.category.name}
+                    <span class="text-gray-400">
+                      (SLA: {ticket.sla_type === 'response' ? ticket.category.sla_response_hours : ticket.category.sla_resolution_hours}h)
+                    </span>
+                  </div>
+                {/if}
+
+                {#if ticket.assigned_to}
+                  <div class="mt-2 text-xs text-gray-500">
+                    👤 Asignado a: <span class="text-gray-900">{ticket.assigned_to.first_name} {ticket.assigned_to.last_name}</span>
+                  </div>
+                {/if}
+              </div>
+
+              <div class="ml-6 flex-shrink-0 text-right">
+                <div class="text-sm font-medium {getRiskColor(ticket.risk_percentage)} inline-flex items-center px-3 py-1 rounded-full border">
+                  {getRiskLabel(ticket.risk_percentage)}
+                </div>
+                <div class="mt-2 text-sm">
+                  <span class="font-semibold text-red-600">
+                    Progreso: {ticket.risk_percentage.toFixed(1)}%
+                  </span>
+                </div>
+                <div class="mt-1 text-xs text-gray-500">
+                  Quedan: <span class="font-medium text-orange-600">{formatHours(ticket.time_remaining_hours)}</span>
+                </div>
+              </div>
+            </div>
+
+            <!-- Progress Bar -->
+            <div class="mt-4">
+              <div class="relative">
+                <div class="overflow-hidden h-2 text-xs flex rounded bg-gray-200">
+                  <div
+                    style="width: {ticket.risk_percentage}%"
+                    class="shadow-none flex flex-col text-center whitespace-nowrap text-white justify-center {ticket.risk_percentage >= 95 ? 'bg-red-500' : ticket.risk_percentage >= 90 ? 'bg-orange-500' : ticket.risk_percentage >= 80 ? 'bg-yellow-500' : 'bg-blue-500'}"
+                  ></div>
+                </div>
+                <div class="flex justify-between text-xs text-gray-500 mt-1">
+                  <span>0%</span>
+                  <span class="text-orange-600 font-medium">{threshold}% (umbral)</span>
+                  <span>100%</span>
+                </div>
+              </div>
+            </div>
+          </div>
+
+          <div class="bg-gray-50 px-6 py-3 flex justify-end gap-3">
+            <a
+              href="/tickets/{ticket.ticket.id}"
+              class="text-sm font-medium text-indigo-600 hover:text-indigo-900"
+            >
+              Ver ticket →
+            </a>
+          </div>
+        </div>
+      {/each}
+    {/if}
+  </div>
+
+  <!-- Summary Stats -->
+  {#if !isLoading && atRiskTickets.length > 0}
+    <div class="mt-8 bg-gray-50 rounded-lg p-6">
+      <h3 class="text-sm font-medium text-gray-900 mb-4">Resumen</h3>
+      <div class="grid grid-cols-1 gap-4 sm:grid-cols-4 text-center">
+        <div>
+          <p class="text-sm text-gray-500">Total en Riesgo</p>
+          <p class="text-2xl font-semibold text-gray-900">{atRiskTickets.length}</p>
+        </div>
+        <div>
+          <p class="text-sm text-gray-500">Riesgo Crítico (≥95%)</p>
+          <p class="text-2xl font-semibold text-red-600">
+            {atRiskTickets.filter(t => t.risk_percentage >= 95).length}
+          </p>
+        </div>
+        <div>
+          <p class="text-sm text-gray-500">Riesgo Alto (≥90%)</p>
+          <p class="text-2xl font-semibold text-orange-600">
+            {atRiskTickets.filter(t => t.risk_percentage >= 90 && t.risk_percentage < 95).length}
+          </p>
+        </div>
+        <div>
+          <p class="text-sm text-gray-500">Riesgo Medio (≥80%)</p>
+          <p class="text-2xl font-semibold text-yellow-600">
+            {atRiskTickets.filter(t => t.risk_percentage >= 80 && t.risk_percentage < 90).length}
+          </p>
+        </div>
+      </div>
+    </div>
+  {/if}
+</div>

frontend-internal/src/routes/sla/violations/+page.svelte

@@ -0,0 +1,389 @@
+<script lang="ts">
+  import { onMount } from 'svelte';
+  import { api } from '$lib/utils/api';
+  import { toast } from '$lib/stores/toast';
+
+  let isLoading = true;
+  let violations: any[] = [];
+  let total = 0;
+  let page = 1;
+  let perPage = 20;
+  let totalPages = 0;
+
+  // Filtros
+  let slaTypeFilter = '';
+  let categoryFilter = '';
+  let priorityFilter = '';
+  let categories: any[] = [];
+
+  async function loadViolations() {
+    isLoading = true;
+    try {
+      const params = new URLSearchParams();
+      params.append('skip', String((page - 1) * perPage));
+      params.append('limit', String(perPage));
+      
+      if (slaTypeFilter) params.append('sla_type', slaTypeFilter);
+      if (categoryFilter) params.append('category_id', categoryFilter);
+      if (priorityFilter) params.append('priority', priorityFilter);
+
+      const data: any = await api.get(`/sla/violations?${params.toString()}`);
+      violations = data.violations || [];
+      total = data.total || 0;
+      totalPages = data.total_pages || 0;
+    } catch (e: any) {
+      toast.error(e.message || 'Error cargando violaciones');
+      violations = [];
+    } finally {
+      isLoading = false;
+    }
+  }
+
+  async function loadCategories() {
+    try {
+      categories = await api.get('/categories/');
+    } catch (e) {
+      console.error('Error loading categories', e);
+    }
+  }
+
+  function formatHours(hours: number): string {
+    if (hours < 1) {
+      return `${Math.round(hours * 60)} min`;
+    } else if (hours < 24) {
+      return `${hours.toFixed(1)} hrs`;
+    } else {
+      const days = Math.floor(hours / 24);
+      const remainingHours = Math.round(hours % 24);
+      return `${days}d ${remainingHours}h`;
+    }
+  }
+
+  function getPriorityColor(priority: string): string {
+    const colors: Record<string, string> = {
+      'LOW': 'bg-gray-100 text-gray-800',
+      'MEDIUM': 'bg-blue-100 text-blue-800',
+      'HIGH': 'bg-orange-100 text-orange-800',
+      'URGENT': 'bg-red-100 text-red-800'
+    };
+    return colors[priority] || 'bg-gray-100 text-gray-800';
+  }
+
+  function getSLATypeLabel(type: string): string {
+    return type === 'response' ? 'Respuesta' : 'Resolución';
+  }
+
+  function getSLATypeColor(type: string): string {
+    return type === 'response' ? 'bg-yellow-100 text-yellow-800' : 'bg-red-100 text-red-800';
+  }
+
+  function handleFilterChange() {
+    page = 1;
+    loadViolations();
+  }
+
+  function nextPage() {
+    if (page < totalPages) {
+      page++;
+      loadViolations();
+    }
+  }
+
+  function prevPage() {
+    if (page > 1) {
+      page--;
+      loadViolations();
+    }
+  }
+
+  onMount(() => {
+    loadCategories();
+    loadViolations();
+  });
+</script>
+
+<div class="px-4 py-8 mx-auto max-w-7xl sm:px-6 lg:px-8">
+  <!-- Header -->
+  <div class="sm:flex sm:items-center sm:justify-between">
+    <div class="sm:flex-auto">
+      <h1 class="text-2xl font-bold text-gray-900">Violaciones SLA</h1>
+      <p class="mt-2 text-sm text-gray-700">
+        Tickets que han violado sus SLAs de respuesta o resolución
+      </p>
+    </div>
+    <div class="mt-4 sm:mt-0">
+      <a
+        href="/sla"
+        class="inline-flex items-center px-4 py-2 border border-gray-300 rounded-md shadow-sm text-sm font-medium text-gray-700 bg-white hover:bg-gray-50"
+      >
+        ← Volver al Dashboard
+      </a>
+    </div>
+  </div>
+
+  <!-- Filters -->
+  <div class="mt-6 bg-white shadow rounded-lg p-4">
+    <div class="grid grid-cols-1 gap-4 sm:grid-cols-4">
+      <div>
+        <label for="slaType" class="block text-sm font-medium text-gray-700">Tipo de SLA</label>
+        <select
+          id="slaType"
+          bind:value={slaTypeFilter}
+          on:change={handleFilterChange}
+          class="mt-1 block w-full rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm"
+        >
+          <option value="">Todos</option>
+          <option value="response">Respuesta</option>
+          <option value="resolution">Resolución</option>
+        </select>
+      </div>
+
+      <div>
+        <label for="category" class="block text-sm font-medium text-gray-700">Categoría</label>
+        <select
+          id="category"
+          bind:value={categoryFilter}
+          on:change={handleFilterChange}
+          class="mt-1 block w-full rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm"
+        >
+          <option value="">Todas</option>
+          {#each categories as cat}
+            <option value={cat.id}>{cat.name}</option>
+          {/each}
+        </select>
+      </div>
+
+      <div>
+        <label for="priority" class="block text-sm font-medium text-gray-700">Prioridad</label>
+        <select
+          id="priority"
+          bind:value={priorityFilter}
+          on:change={handleFilterChange}
+          class="mt-1 block w-full rounded-md border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500 sm:text-sm"
+        >
+          <option value="">Todas</option>
+          <option value="LOW">Baja</option>
+          <option value="MEDIUM">Media</option>
+          <option value="HIGH">Alta</option>
+          <option value="URGENT">Urgente</option>
+        </select>
+      </div>
+
+      <div class="flex items-end">
+        <button
+          on:click={() => {
+            slaTypeFilter = '';
+            categoryFilter = '';
+            priorityFilter = '';
+            handleFilterChange();
+          }}
+          class="w-full inline-flex justify-center items-center px-4 py-2 border border-gray-300 rounded-md shadow-sm text-sm font-medium text-gray-700 bg-white hover:bg-gray-50"
+        >
+          Limpiar Filtros
+        </button>
+      </div>
+    </div>
+  </div>
+
+  <!-- Stats Summary -->
+  <div class="mt-6 bg-red-50 border-l-4 border-red-400 p-4">
+    <div class="flex">
+      <div class="flex-shrink-0">
+        <svg class="h-5 w-5 text-red-400" viewBox="0 0 20 20" fill="currentColor">
+          <path fill-rule="evenodd" d="M8.257 3.099c.765-1.36 2.722-1.36 3.486 0l5.58 9.92c.75 1.334-.213 2.98-1.742 2.98H4.42c-1.53 0-2.493-1.646-1.743-2.98l5.58-9.92zM11 13a1 1 0 11-2 0 1 1 0 012 0zm-1-8a1 1 0 00-1 1v3a1 1 0 002 0V6a1 1 0 00-1-1z" clip-rule="evenodd" />
+        </svg>
+      </div>
+      <div class="ml-3">
+        <p class="text-sm text-red-700">
+          <strong>{total}</strong> violaciones activas encontradas
+          {#if total > 0}
+            - Requieren atención inmediata
+          {/if}
+        </p>
+      </div>
+    </div>
+  </div>
+
+  <!-- Violations Table -->
+  <div class="mt-6 flex flex-col">
+    <div class="-mx-4 -my-2 overflow-x-auto sm:-mx-6 lg:-mx-8">
+      <div class="inline-block min-w-full py-2 align-middle md:px-6 lg:px-8">
+        <div class="overflow-hidden shadow ring-1 ring-black ring-opacity-5 md:rounded-lg">
+          <table class="min-w-full divide-y divide-gray-300">
+            <thead class="bg-gray-50">
+              <tr>
+                <th scope="col" class="py-3.5 pl-4 pr-3 text-left text-sm font-semibold text-gray-900 sm:pl-6">
+                  Ticket
+                </th>
+                <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">
+                  Categoría
+                </th>
+                <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">
+                  Tipo SLA
+                </th>
+                <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">
+                  Prioridad
+                </th>
+                <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">
+                  Tiempo Vencido
+                </th>
+                <th scope="col" class="px-3 py-3.5 text-left text-sm font-semibold text-gray-900">
+                  Asignado a
+                </th>
+                <th scope="col" class="relative py-3.5 pl-3 pr-4 sm:pr-6">
+                  <span class="sr-only">Acciones</span>
+                </th>
+              </tr>
+            </thead>
+            <tbody class="divide-y divide-gray-200 bg-white">
+              {#if isLoading}
+                <tr>
+                  <td colspan="7" class="text-center py-8">
+                    <div class="inline-block animate-spin rounded-full h-8 w-8 border-b-2 border-indigo-600"></div>
+                    <p class="mt-2 text-sm text-gray-500">Cargando violaciones...</p>
+                  </td>
+                </tr>
+              {:else if violations.length === 0}
+                <tr>
+                  <td colspan="7" class="text-center py-8">
+                    <svg class="mx-auto h-12 w-12 text-gray-400" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                      <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 12l2 2 4-4m6 2a9 9 0 11-18 0 9 9 0 0118 0z" />
+                    </svg>
+                    <p class="mt-2 text-sm text-gray-500">Excelente! No hay violaciones de SLA activas</p>
+                  </td>
+                </tr>
+              {:else}
+                {#each violations as violation}
+                  <tr class="hover:bg-gray-50">
+                    <td class="whitespace-nowrap py-4 pl-4 pr-3 sm:pl-6">
+                      <div class="flex flex-col">
+                        <a
+                          href="/tickets/{violation.ticket.id}"
+                          class="font-medium text-indigo-600 hover:text-indigo-900"
+                        >
+                          {violation.ticket.ticket_number}
+                        </a>
+                        <span class="text-sm text-gray-500 truncate max-w-xs">
+                          {violation.ticket.subject}
+                        </span>
+                      </div>
+                    </td>
+                    <td class="whitespace-nowrap px-3 py-4 text-sm text-gray-500">
+                      {#if violation.category}
+                        <span class="text-gray-900">{violation.category.name}</span>
+                        <div class="text-xs text-gray-500">
+                          R: {violation.category.sla_response_hours}h | 
+                          Res: {violation.category.sla_resolution_hours}h
+                        </div>
+                      {:else}
+                        <span class="text-gray-400">Sin categoría</span>
+                      {/if}
+                    </td>
+                    <td class="whitespace-nowrap px-3 py-4 text-sm">
+                      <span class="inline-flex rounded-full px-2 text-xs font-semibold leading-5 {getSLATypeColor(violation.sla_type)}">
+                        {getSLATypeLabel(violation.sla_type)}
+                      </span>
+                    </td>
+                    <td class="whitespace-nowrap px-3 py-4 text-sm">
+                      <span class="inline-flex rounded-full px-2 text-xs font-semibold leading-5 {getPriorityColor(violation.ticket.priority)}">
+                        {violation.ticket.priority}
+                      </span>
+                    </td>
+                    <td class="whitespace-nowrap px-3 py-4 text-sm">
+                      <span class="font-semibold text-red-600">
+                        {formatHours(violation.hours_overdue)}
+                      </span>
+                      <div class="text-xs text-gray-500">
+                        vencido
+                      </div>
+                    </td>
+                    <td class="whitespace-nowrap px-3 py-4 text-sm text-gray-500">
+                      {#if violation.assigned_to}
+                        <div class="flex flex-col">
+                          <span class="text-gray-900">
+                            {violation.assigned_to.first_name} {violation.assigned_to.last_name}
+                          </span>
+                          <span class="text-xs text-gray-500">
+                            {violation.assigned_to.email}
+                          </span>
+                        </div>
+                      {:else}
+                        <span class="text-gray-400 italic">Sin asignar</span>
+                      {/if}
+                    </td>
+                    <td class="relative whitespace-nowrap py-4 pl-3 pr-4 text-right text-sm font-medium sm:pr-6">
+                      <a
+                        href="/tickets/{violation.ticket.id}"
+                        class="text-indigo-600 hover:text-indigo-900"
+                      >
+                        Ver ticket →
+                      </a>
+                    </td>
+                  </tr>
+                {/each}
+              {/if}
+            </tbody>
+          </table>
+        </div>
+      </div>
+    </div>
+  </div>
+
+  <!-- Pagination -->
+  {#if totalPages > 1}
+    <div class="mt-6 flex items-center justify-between border-t border-gray-200 bg-white px-4 py-3 sm:px-6 rounded-lg shadow">
+      <div class="flex flex-1 justify-between sm:hidden">
+        <button
+          on:click={prevPage}
+          disabled={page === 1}
+          class="relative inline-flex items-center rounded-md border border-gray-300 bg-white px-4 py-2 text-sm font-medium text-gray-700 hover:bg-gray-50 disabled:opacity-50 disabled:cursor-not-allowed"
+        >
+          Anterior
+        </button>
+        <button
+          on:click={nextPage}
+          disabled={page === totalPages}
+          class="relative ml-3 inline-flex items-center rounded-md border border-gray-300 bg-white px-4 py-2 text-sm font-medium text-gray-700 hover:bg-gray-50 disabled:opacity-50 disabled:cursor-not-allowed"
+        >
+          Siguiente
+        </button>
+      </div>
+      <div class="hidden sm:flex sm:flex-1 sm:items-center sm:justify-between">
+        <div>
+          <p class="text-sm text-gray-700">
+            Mostrando
+            <span class="font-medium">{(page - 1) * perPage + 1}</span>
+            a
+            <span class="font-medium">{Math.min(page * perPage, total)}</span>
+            de
+            <span class="font-medium">{total}</span>
+            resultados
+          </p>
+        </div>
+        <div>
+          <nav class="isolate inline-flex -space-x-px rounded-md shadow-sm" aria-label="Pagination">
+            <button
+              on:click={prevPage}
+              disabled={page === 1}
+              class="relative inline-flex items-center rounded-l-md px-2 py-2 text-gray-400 ring-1 ring-inset ring-gray-300 hover:bg-gray-50 focus:z-20 focus:outline-offset-0 disabled:opacity-50 disabled:cursor-not-allowed"
+            >
+              <span class="sr-only">Anterior</span>
+              ←
+            </button>
+            <span class="relative inline-flex items-center px-4 py-2 text-sm font-semibold text-gray-900 ring-1 ring-inset ring-gray-300">
+              Página {page} de {totalPages}
+            </span>
+            <button
+              on:click={nextPage}
+              disabled={page === totalPages}
+              class="relative inline-flex items-center rounded-r-md px-2 py-2 text-gray-400 ring-1 ring-inset ring-gray-300 hover:bg-gray-50 focus:z-20 focus:outline-offset-0 disabled:opacity-50 disabled:cursor-not-allowed"
+            >
+              <span class="sr-only">Siguiente</span>
+              →
+            </button>
+          </nav>
+        </div>
+      </div>
+    </div>
+  {/if}
+</div>

frontend-internal/vite.config.js

@@ -8,7 +8,7 @@ export default defineConfig({
                 host: '0.0.0.0',
                 proxy: {
                         '/api': {
-                                target: 'http://servicemanager-backend:8000',
+                                target: process.env.PUBLIC_API_URL || 'http://backend:8000',
                                 changeOrigin: true,
                                 rewrite: (path) => path.replace(/^\/api/, '')
                         }