feat: Funcion de sistema tenants

scripts/fix_sla_dates.py

@@ -0,0 +1,82 @@
+"""
+Backfill SLA response_due and resolution_due on all tickets that have
+a category but no SLA dates set.
+"""
+import asyncio
+import os
+import sys
+from datetime import timedelta
+
+sys.path.insert(0, '/app')
+os.chdir('/app')
+
+from sqlalchemy.ext.asyncio import create_async_engine, AsyncSession
+from sqlalchemy.orm import sessionmaker
+from sqlalchemy import text
+
+
+async def run():
+    database_url = os.environ.get(
+        'DATABASE_URL',
+        'postgresql+asyncpg://postgres:postgres@db:5432/servicemanager'
+    )
+    engine = create_async_engine(database_url)
+    async_session = sessionmaker(engine, class_=AsyncSession, expire_on_commit=False)
+
+    async with async_session() as session:
+        # Find all tickets with a category but missing SLA dates
+        result = await session.execute(text("""
+            SELECT
+                t.id,
+                t.created_at,
+                c.sla_response_hours,
+                c.sla_resolution_hours
+            FROM tickets t
+            JOIN ticket_categories c ON c.id = t.category_id
+            WHERE t.sla_response_due IS NULL
+              AND t.sla_resolution_due IS NULL
+        """))
+        rows = result.fetchall()
+        print(f"Tickets to update: {len(rows)}")
+
+        updated = 0
+        for row in rows:
+            ticket_id, created_at, resp_h, res_h = row
+            # Ensure naive datetime for DB compatibility
+            if hasattr(created_at, 'tzinfo') and created_at.tzinfo is not None:
+                from datetime import timezone
+                created_at = created_at.astimezone(timezone.utc).replace(tzinfo=None)
+            sla_response_due = created_at + timedelta(hours=float(resp_h))
+            sla_resolution_due = created_at + timedelta(hours=float(res_h))
+
+            await session.execute(text("""
+                UPDATE tickets
+                SET sla_response_due   = :sla_resp,
+                    sla_resolution_due = :sla_res
+                WHERE id = :ticket_id
+            """), {
+                "sla_resp":    sla_response_due,
+                "sla_res":     sla_resolution_due,
+                "ticket_id":   ticket_id,
+            })
+            updated += 1
+
+        await session.commit()
+        print(f"Updated {updated} tickets with SLA dates.")
+
+        # Verify
+        r2 = await session.execute(text("""
+            SELECT ticket_number, sla_response_due, sla_resolution_due
+            FROM tickets
+            WHERE sla_response_due IS NOT NULL
+            ORDER BY created_at
+            LIMIT 10
+        """))
+        print("\nSample of tickets with SLA dates now:")
+        for row in r2.fetchall():
+            print(f"  {row[0]}: response_due={row[1]}, resolution_due={row[2]}")
+
+    await engine.dispose()
+
+
+asyncio.run(run())