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feat: Funcion de sistema tenants

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icamarillo
2026-02-23 13:01:24 -07:00
parent ceea67eb2b
commit 1ccc39732b
58 changed files with 1889 additions and 315 deletions
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57
backend/app/api/v1/endpoints/tickets.py
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@@ -80,8 +80,15 @@ async def create_ticket(ticket: TicketCreate, db: AsyncSession = Depends(get_db)
"title": db_ticket.subject, "description": db_ticket.description, "status": db_ticket.status.value,
"priority": db_ticket.priority.value, "category_id": str(db_ticket.category_id) if db_ticket.category_id else None,
"affected_system_id": str(db_ticket.affected_system_id) if db_ticket.affected_system_id else None,
"system_id": str(db_ticket.affected_system_id) if db_ticket.affected_system_id else None,
"contact_email": ticket.contact_email,
"contact_phone": ticket.contact_phone,
"created_by": str(db_ticket.created_by), "assigned_to": str(db_ticket.assigned_to) if db_ticket.assigned_to else None,
"created_at": db_ticket.created_at, "updated_at": db_ticket.updated_at
"created_at": db_ticket.created_at, "updated_at": db_ticket.updated_at,
"sla_response_due": db_ticket.sla_response_due,
"sla_resolution_due": db_ticket.sla_resolution_due,
"first_response_at": db_ticket.first_response_at,
"resolved_at": db_ticket.resolved_at,
}
except ValueError as e:
@@ -111,35 +118,36 @@ async def get_tickets(skip: int = 0, limit: int = 100, status: Optional[str] = N
query = apply_enum_filter(query, Ticket.status, status, TicketStatus, "status")
query = apply_enum_filter(query, Ticket.priority, priority, TicketPriority, "priority")
query = query.options(
selectinload(Ticket.category),
selectinload(Ticket.affected_system),
selectinload(Ticket.assigned_to_user)
)
query = query.order_by(Ticket.created_at.desc()).offset(skip).limit(limit)
result = await db.execute(query)
tickets = result.scalars().all()
return [
{"id": str(t.id), "ticket_number": t.ticket_number, "subject": t.subject, "title": t.subject,
"description": t.description, "status": t.status.value, "priority": t.priority.value,
"category_id": str(t.category_id) if t.category_id else None,
"affected_system_id": str(t.affected_system_id) if t.affected_system_id else None,
"created_by": str(t.created_by), "assigned_to": str(t.assigned_to) if t.assigned_to else None,
"created_at": t.created_at, "updated_at": t.updated_at, "sla_response_due": t.sla_response_due,
"sla_resolution_due": t.sla_resolution_due, "first_response_at": t.first_response_at, "resolved_at": t.resolved_at}
for t in tickets
]
return [ticket_to_dict(t) for t in tickets]
@router.get("/admin/all", response_model=List[dict])
async def get_all_tickets_admin(skip: int = 0, limit: int = 100, status_filter: Optional[str] = None,
priority_filter: Optional[str] = None, tenant_id_filter: Optional[str] = None, category_filter: Optional[str] = None,
assigned_to_filter: Optional[str] = None, search: Optional[str] = None, date_from: Optional[str] = None,
date_to: Optional[str] = None, db: AsyncSession = Depends(get_db), current_user: User = Depends(get_current_user)):
"""Obtener todos los tickets de todos los tenants (solo para administradores)"""
"""Obtener todos los tickets del tenant del administrador (ADMIN/SUPPORT_MANAGER)."""
if current_user.role not in ["ADMIN", "SUPPORT_MANAGER"]:
raise HTTPException(status_code=status.HTTP_403_FORBIDDEN, detail="No tienes permisos para acceder a esta función")
query = select(Ticket, Tenant, User).join(Tenant, Ticket.tenant_id == Tenant.id).join(User, Ticket.created_by == User.id)
# SUPPORT_MANAGER solo ve su propio tenant.
# ADMIN ve todos los tenants (es el administrador de la plataforma).
if current_user.role == "SUPPORT_MANAGER":
query = query.where(Ticket.tenant_id == current_user.tenant_id)
query = apply_enum_filter(query, Ticket.status, status_filter, TicketStatus, "status")
query = apply_enum_filter(query, Ticket.priority, priority_filter, TicketPriority, "priority")
query = apply_enum_filter(query, Ticket.priority, priority_filter, TicketPriority, "priority")
if tenant_id_filter:
query = query.where(Ticket.tenant_id == validate_uuid_param(tenant_id_filter, "tenant ID"))
if category_filter:
@@ -166,10 +174,20 @@ async def get_all_tickets_admin(skip: int = 0, limit: int = 100, status_filter:
result = await db.execute(query)
rows = result.all()
# Cargar categorías en un solo query para evitar N+1
category_ids = list({ticket.category_id for ticket, _, _ in rows if ticket.category_id})
categories_map = {}
if category_ids:
from app.models.category import Category as CategoryModel
cat_result = await db.execute(select(CategoryModel).where(CategoryModel.id.in_(category_ids)))
categories_map = {c.id: c.name for c in cat_result.scalars().all()}
return [
{"id": str(ticket.id), "ticket_number": ticket.ticket_number, "subject": ticket.subject,
"description": ticket.description, "status": ticket.status.value, "priority": ticket.priority.value,
"tenant_id": str(ticket.tenant_id), "tenant_name": tenant.name, "tenant_slug": tenant.slug,
"category_id": str(ticket.category_id) if ticket.category_id else None,
"category_name": categories_map.get(ticket.category_id) if ticket.category_id else None,
"created_by": str(ticket.created_by), "creator_name": f"{creator.first_name} {creator.last_name}",
"creator_email": creator.email, "assigned_to": str(ticket.assigned_to) if ticket.assigned_to else None,
"created_at": ticket.created_at, "updated_at": ticket.updated_at, "sla_response_due": ticket.sla_response_due,
@@ -358,6 +376,9 @@ async def get_ticket_attachments(ticket_id: str, db: AsyncSession = Depends(get_
if not ticket:
raise HTTPException(status_code=404, detail="Ticket no encontrado")
if current_user.role in ["CLIENT_USER", "CLIENT_ADMIN"] and ticket.created_by != current_user.id:
raise HTTPException(status_code=404, detail="Ticket no encontrado")
result = await db.execute(select(TicketAttachment).where(TicketAttachment.ticket_id == ticket_uuid).options(selectinload(TicketAttachment.uploaded_by_user)).order_by(TicketAttachment.created_at.desc()))
attachments = result.scalars().all()
@@ -382,6 +403,9 @@ async def upload_attachment(ticket_id: str, file: UploadFile = File(...), db: As
if not ticket:
raise HTTPException(status_code=404, detail="Ticket no encontrado")
if current_user.role in ["CLIENT_USER", "CLIENT_ADMIN"] and ticket.created_by != current_user.id:
raise HTTPException(status_code=404, detail="Ticket no encontrado")
file_metadata = await file_handler.save_upload(file, current_tenant.id, ticket_uuid)
@@ -425,6 +449,9 @@ async def download_attachment(ticket_id: str, attachment_id: str, db: AsyncSessi
if not ticket:
logger.error(f"Ticket not found - ticket_id: {ticket_id}")
raise HTTPException(status_code=404, detail="Ticket no encontrado")
if current_user.role in ["CLIENT_USER", "CLIENT_ADMIN"] and ticket.created_by != current_user.id:
raise HTTPException(status_code=404, detail="Ticket no encontrado")
result = await db.execute(select(TicketAttachment).where(TicketAttachment.id == attachment_uuid, TicketAttachment.ticket_id == ticket_uuid))
attachment = result.scalar_one_or_none()