feat: Funcion de sistema tenants

backend/app/api/schemas/ticket.py

@@ -4,8 +4,8 @@ Ticket Schemas - ServiceManagerWeb
 Pydantic schemas para gestión de tickets y comentarios.
 """
 
-from pydantic import BaseModel, ConfigDict
-from typing import Optional
+from pydantic import BaseModel, ConfigDict, model_validator
+from typing import Optional, Literal
 from datetime import datetime
 
 
@@ -15,7 +15,23 @@ class TicketCreate(BaseModel):
     description: str
     category_id: Optional[str] = None
     affected_system_id: Optional[str] = None
-    priority: str = "MEDIUM"
+    priority: Literal["LOW", "MEDIUM", "HIGH", "URGENT"] = "MEDIUM"
+    contact_email: Optional[str] = None
+    contact_phone: Optional[str] = None
+
+    @model_validator(mode="before")
+    @classmethod
+    def _accept_legacy_fields(cls, data):
+        if not isinstance(data, dict):
+            return data
+
+        if "subject" not in data and "title" in data:
+            data["subject"] = data["title"]
+
+        if "affected_system_id" not in data and "system_id" in data:
+            data["affected_system_id"] = data["system_id"]
+
+        return data
 
 
 class TicketUpdate(BaseModel):
@@ -39,9 +55,15 @@ class TicketResponse(BaseModel):
     status: str
     priority: str
     category_id: Optional[str] = None
+    category_name: Optional[str] = None
     affected_system_id: Optional[str] = None
+    system_id: Optional[str] = None
+    affected_system_name: Optional[str] = None
+    contact_email: Optional[str] = None
+    contact_phone: Optional[str] = None
     created_by: str
     assigned_to: Optional[str] = None
+    assigned_to_name: Optional[str] = None
     created_at: datetime
     updated_at: datetime
     sla_response_due: Optional[datetime] = None