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feat: Funcionando

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icamarillo
2026-02-12 08:45:33 -07:00
parent a8e7af87dc
commit 0f94d1cc67
8 changed files with 314 additions and 10 deletions
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49
backend/app/api/v1/endpoints/tickets.py
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@@ -79,12 +79,23 @@ async def create_ticket(
Crear un nuevo ticket
"""
try:
# Generar número de ticket único
# Generar número de ticket único basado en el máximo existente
result = await db.execute(
select(func.count(Ticket.id)).where(Ticket.tenant_id == current_user.tenant_id)
select(Ticket.ticket_number)
.where(Ticket.tenant_id == current_user.tenant_id)
.order_by(Ticket.ticket_number.desc())
.limit(1)
)
count = result.scalar() or 0
ticket_number = f"TK-{count + 1:06d}"
last_ticket_number = result.scalar_one_or_none()
if last_ticket_number:
# Extraer el número del formato TK-XXXXXX
last_number = int(last_ticket_number.split('-')[1])
next_number = last_number + 1
else:
next_number = 1
ticket_number = f"TK-{next_number:06d}"
# Convertir IDs de string a UUID si son proporcionados
category_uuid = uuid.UUID(ticket.category_id) if ticket.category_id else None
@@ -374,6 +385,8 @@ async def get_ticket(
):
"""
Obtener un ticket específico
Roles ADMIN/SUPPORT_MANAGER/AGENT: Pueden ver todos los tickets del tenant
Roles CLIENT_USER/CLIENT_ADMIN: Solo pueden ver sus propios tickets
"""
try:
ticket_uuid = uuid.UUID(ticket_id)
@@ -383,12 +396,16 @@ async def get_ticket(
detail="Invalid ticket ID format"
)
# Construir query basado en el rol del usuario
query = select(Ticket).where(
Ticket.id == ticket_uuid,
Ticket.tenant_id == current_user.tenant_id,
Ticket.created_by == current_user.id
Ticket.tenant_id == current_user.tenant_id
)
# Si es cliente, solo puede ver sus propios tickets
if current_user.role in ["CLIENT_USER", "CLIENT_ADMIN"]:
query = query.where(Ticket.created_by == current_user.id)
result = await db.execute(query)
ticket = result.scalars().first()
@@ -425,6 +442,8 @@ async def update_ticket(
):
"""
Actualizar un ticket
Roles ADMIN/SUPPORT_MANAGER/AGENT: Pueden actualizar cualquier ticket del tenant
Roles CLIENT_USER/CLIENT_ADMIN: Solo pueden actualizar sus propios tickets
"""
try:
ticket_uuid = uuid.UUID(ticket_id)
@@ -434,12 +453,16 @@ async def update_ticket(
detail="Invalid ticket ID format"
)
# Construir query basado en el rol del usuario
query = select(Ticket).where(
Ticket.id == ticket_uuid,
Ticket.tenant_id == current_user.tenant_id,
Ticket.created_by == current_user.id
Ticket.tenant_id == current_user.tenant_id
)
# Si es cliente, solo puede actualizar sus propios tickets
if current_user.role in ["CLIENT_USER", "CLIENT_ADMIN"]:
query = query.where(Ticket.created_by == current_user.id)
result = await db.execute(query)
db_ticket = result.scalars().first()
@@ -501,6 +524,8 @@ async def close_ticket(
):
"""
Cerrar un ticket
Roles ADMIN/SUPPORT_MANAGER/AGENT: Pueden cerrar cualquier ticket del tenant
Roles CLIENT_USER/CLIENT_ADMIN: Solo pueden cerrar sus propios tickets
"""
try:
ticket_uuid = uuid.UUID(ticket_id)
@@ -510,12 +535,16 @@ async def close_ticket(
detail="Invalid ticket ID format"
)
# Construir query basado en el rol del usuario
query = select(Ticket).where(
Ticket.id == ticket_uuid,
Ticket.tenant_id == current_user.tenant_id,
Ticket.created_by == current_user.id
Ticket.tenant_id == current_user.tenant_id
)
# Si es cliente, solo puede cerrar sus propios tickets
if current_user.role in ["CLIENT_USER", "CLIENT_ADMIN"]:
query = query.where(Ticket.created_by == current_user.id)
result = await db.execute(query)
db_ticket = result.scalars().first()