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Vista según el Rol de Usuario: - * Según rol de usuario, visualizar ventanas con acceso: - Usuarios: Únicamente "Mis tickets" - Administrador: Todas - Técnico: Todas - Soporte: Todas - - * Si se acumulan, dejar de mostrar los completados en todos - * Agregar sección de Historial de Tickets, únicamente para Administrador, - o mostrar todos solo a Administrador - - 2. Orden de Navbar: - * Admin: - - Todos - - Pendientes - - En Proceso - - Apelados - - Terminados - - Mis tickets - * Historial de Tickets - Btn Nuevo - Btn Gestionar Usuarios - Btn Cerrar Sesión - - * Soporte: - - Pendientes - - En Proceso - - Apelados - - Terminados - Btn Cerrar Sesión - - * Usuario: - - Mis Tickets - Btn Nuevo - Btn Cerrar Sesión - - 3. Vista de Tablas: - Todos: Todos en orden descendiente, por estado y prioridad - Pendientes: Todos los abiertos - En Proceso: Todos los de proceso de solución iniciado o apelados - Apelados: Unicamente proceso de apelación - Terminados: Unicamente terminados y apelados cerrados - - 4. Nuevo ticket: - * Usuarios y Administrador - - 5. Gestionar Usuarios: - * Únicamente Administrador - - 6. Barra de busqueda: - * Dependiendo la pestaña, imprimir mensajes relacionados con la busqueda: - Todos: Buscar Todos - * Solo Administrador puede ver los Cerrados en todos o Historial - * Usuarios solo sus tickets - Pendientes: Buscar solo Pendientes - En proceso: Buscar únicamente En Proceso y Apelados - Apelados: Buscar únicamente Apelados - Terminados: Buscar únicamente Cerrados - - 7. Ver detalles: - * Permiso de vista para Usuario, Soporte y Administrador - - 8. Editar Ticket: - * Usuario únicamente descripción, título, prioridad y comentarios - * Únicamente el usuario que levanto el ticket - * Únicamente cuando el ticket esta abierto o apelado - - * Soporte - Estado de Ticket - * Administración - Asignacion del Técnico de Soporte - - 9. Eliminar Ticket: - * Solo Administrador - * Usuario únicamente cuando el estado sea abierto - - 10. Cerrar Ticket: - * Permiso solo para Soporte o Técnico - - 11. Apelar Ticket: - * Solo Usuario - * Al enviar la apelación cambiar estado booleano para apelación - * Al activar booleano regresar el estado a "En Proceso" - * Repetir ciclo "En Proceso" y "Cierre" - - Acciones: - - Agregar opción de "Ver Contraseña" en "Login" - - Ajustar css - - Agregar campo de "Apelación" a tabla "Tickets" en Base de Datos - - Agregar sección de Historial de Tickets - - Solucionar error de Tabla de tickets apelados - - Crear página de edición del ticket - - Agregar botón de confirmación para edición ticket - - Agregar un ciclo para cierre del ticket despues de apelación - - Crear página de edición de usuario \ No newline at end of file